We were there in Nov, not with Shades of Green. When I made my reservation, the CM I spoke with was very helpful, and assured me that Shades of Green had most of the North Wing, with the exception of most of the rooms in the first wing, especially the first floor. She noted on my reservation that we were to be in the NGW, first section, and even listed the room numbers available. She assured me this would not cause a problem, these rooms were NOT SOG rooms. I faxed down my requests, but when we arrived - the CM was very friendly, and nice to my girls, giving them treats and crayons, magazines, etc. He then started printing out keys - DH asked where we would be located before he got to far, and he said "You've made your requests - you're all set." Then he pulled out the map, and pointed out our room in the South Wing- 1st floor - all the way down near the lagoon - NOT AT ALL what we requested. When we said we didn't want this room - it wasn't what we requested - South Wing is smoking, and DH is a severe asthmatic, we told him we had been assured that we could have a NGW room. He insisted it was full due to Shades of Green- and when I reminded him that SOG didn't have the whole building, he said that once people check in, they can keep that room for a full month if they want, even if the ressie is for one day, and they had no rooms available. We tried to ask him about upgrading to the Tower, but he disappeared out back, then printed up new keys and threw them at us, with a new map marked with a South Wing, 2nd floor room in the closer section to the Main Building marked. After being assured that it was non-smoking, we decided to check it out, and return if it smelled of smoke - it didn't, but it definitely wasn't the magical welcome we had last March.
