n2mm
aka WALTSGIRL
- Joined
- Oct 9, 2000
- Messages
- 23,294
I wrote to National about my recent trip and that the EA was empty. Just wanted folks to know that they were very responsive and wrote back within one hour of sending my message. They apologized and appreciated my feedback. Though there was no bells or whistles here, I did appreciate them letting me know that they read my message and apologized for the lack of service received. Other than no selection on EA during our last trip, we have always been beyond pleased with the service we have received and praised their new reward program. I already chalked up 2 free days since it began and used them on my last trip. (Of course it helps that they have been doubling them during the promotion period.)