What can I do?

[JJJOK]

O.K. here goes...We book our trip at BC in February 2005 for our trip coming up this week. We change to CTR Sept 4th. We learn of "free dining" and call Disney Reservations and are told that the free dining will be added to our package.

I just called Disney Reservations to confirm because we had not received anything from Disney. We were told that the free dining, which we qualified for, was no longer available to us, despite having been previously reassured it was. I was on the phone for 1:20, told the same thing by two different Reps. The explanation given was that if the free dining was part of our package, then our confirmation letter would note the free dining. Obviously ours does not or I would have not called in the first place.

I was shocked at the response fromDisney Reservations. While not rude, the Supervisor was condensending.

I have never experienced a situation in which a mistake was made and Disney refused to correct it. Disney is calling tomorrow.

Has anyone ever had a situation like this happen to them?

Does anyone have any suggestions?

We leave this Thursday, September 29.

Thanks!

 

[legalslave]

I thought you had to book the free dining by August 21 to qualify.

 

[kaytieeldr]

Unfortunately for the OP, legalslave is correct. The MYW Free Dining Special had to be booked within two particular time ranges - first, about four weeks spanning (I think) the end of May to late-middle June; and then Disney offered the same deal again with a booking deadline of August 20. BOTH times, if Guests booked the MYW Dining Package for stays beginning August 21 through October 4, even if they had existing packages or room-only reservations, those could be converted to the free dining package. There were even a couple of people lucky enough to talk their way into the deal within a day or two of the booking deadline.

It's unfortunate that the OP was given the wrong information on September 4, but really, that was more than two weeks after the special offer expired.