Web Site and Member Services

[hayesdvc]

I am still in the final stages of closing my initial contract.

Assuming the web site performs consistently like it should, what DVC functions can only be done by MS (i.e., wait list, banking/borrowing, etc) and not an option on the web site?

 

[LisaS]

You must call (or send an email to) MS to do the following:

• modify a reservation (add/drop nights at the start/end of your reservation)
• modify a wait list
  
• use transferred points (unless the points you transferred in are an exact match for the resort and UY of one of your contracts)
• purchase one-time-use points
• merge reservations, for example to merge additional nights you booked online that are just before or after an existing reservation with your existing reservation
• link two reservations booked under separate memberships that are actually one continuous stay (same resort, room size, booking category) so that the room assigner puts you in the same room for the entire stay
  
• add requests to a reservation (ex: "top floor")

The things you mentioned (set up a wait list, bank or borrow) can be done online. You can also cancel a reservation online.

 

[disneynutz]

The reality is that the website has issues, sometimes it works, sometimes it doesn't. I urge you to keep records separate from the website, that way if points disappear, you have a record to refer to.

Bill

 

[hayesdvc]

You must call (or send an email to) MS to do the following:

• modify a reservation (add/drop nights at the start/end of your reservation)
• modify a wait list
  
• use transferred points (unless the points you transferred in are an exact match for the resort and UY of one of your contracts)
• purchase one-time-use points
• merge reservations, for example to merge additional nights you booked online that are just before or after an existing reservation with your existing reservation
• link two reservations booked under separate memberships that are actually one continuous stay (same resort, room size, booking category) so that the room assigner puts you in the same room for the entire stay
  
• add requests to a reservation (ex: "top floor")

The things you mentioned (set up a wait list, bank or borrow) can be done online. You can also cancel a reservation online.

Thanks.... also regarding "purchase one time use points"......... I believe I have read in a thread you can buy 24 per UY. Is that correct and how much does each point cost?

 

[LisaS]

Thanks.... also regarding "purchase one time use points"......... I believe I have read in a thread you can buy 24 per UY. Is that correct and how much does each point cost?

http://www.disboards.com/threads/question-about-one-time-uy-points.3477718/#post-55035136