Wanted to share my not great experience with MS regarding renting points

[VGCgroupie]

I mean, we sorta do this when we rent out transferred points. Aren't we all accustomed (and perhaps were told) to NOT saying that we are transferring points for a fee? Being berated is a different issue, though. I would have preferred they just tell us "don't say that, just say 'friends and family'. *wink*wink*"

For me I would never sell a transfer because the POS does specifically states that it is not allowed, no vagueness about it. I am not going to put my membership in jeopardy to sell some points.

 

[VGCgroupie]

@jolynne28 Dont let people push their own narrative on you. What works for some doesn't work for all. I have rented points and used a rental broker. Why? Because I don't like people. I dont want to be the person to deal with them, period. People suck and I would rather pay a premium to have someone else do it. Just like I CAN be my own property manager to rent my house but who wants to do that? Not many. Thats why property management companies exist.

And.... if that wasn't enough reason for the naysayers... I had 1 rental that a person cancelled and I wasn't left with an unclaimed reservation on expiring points to deal with, the broker takes on that responsibility and if it doesn't re-rent I still get paid. That very same rental the 2nd renter cancelled too! Now that reservation is on its 3rd renter, and I didn't have to stress one bit about it because it's the brokers problem, that is what I paid the premium for.

 

[EYL]

For me I would never sell a transfer because the POS does specifically state that it is not allowed, no vagueness about it. I am not going to put my membership in jeopardy to sell some points.

Point taken. I agree with you on transfers.

I've always said that every decision comes with unintended consequences, and here we are with rentals. I've said this elsewhere, but if it comes to the point that I can't rent out my points/reservations, I'm just going to reserve a room and let it sit empty. After all, I paid the dues - if I can't get that money back, I'll have to just use it one way or another.

 

[Mouseforward]

Online booking is something they added as a nicety, it was not the baseline format for renting for DVC.

Ok if you say so. So now that DVC is 10x the size from when it was phone only everyone should call in? We should all expect a nice hit in dues as they have to triple the MS staff. They added online booking to save themselves money and it is now by far the primary method of booking rooms.

 

[jolynne28]

Everyone seems to be making this more difficult than it is.

• Post on here or Facebook you have 200 points (setting price/point upfront)
• When someone states what they want verify available
• Get information for booking (Name, Age - kids, Address/Email/Phone - Primary Renter)
• Provide them with contract (examples out there or if you need an example I will message you what I have used)
• Go to the online site and book the reservation
• Give the reservation to the person and request payment
• If they don't pay remind them of payment due and after a certain amount of time cancel the reservation and start over (unlikely to happen)

Don't call in, don't mention you are renting, and if you only do this a couple times you will never have an issue with DVC.

The difference between your line of thinking and mine is that I am considering that there might be any number of variables that could affect any number of the steps you have listed. Could everything go as smoothly as you claim? Absolutely. Could things take a turn and cost me much more time and money than anticipated? Yep. Maybe you've done this 10 times and had no problems whatsoever, that's amazing. But others have probably lost points and/or money doing it on their own, which is why they prefer renting through a 3rd party. None of this is one size fits all.

 

[VGCgroupie]

The difference between your line of thinking and mine is that I am considering that there might be any number of variables that could affect any number of the steps you have listed. Could everything go as smoothly as you claim? Absolutely. Could things take a turn and cost me much more time and money than anticipated? Yep. Maybe you've done this 10 times and had no problems whatsoever, that's amazing. But others have probably lost points and/or money doing it on their own, which is why they prefer renting through a 3rd party. None of this is one size fits all.

Yep. And I would go out on a limb and say people who are in it for the most profit are the ones that do it themselves. If you aren't out to make the most money you use a broker. Pretty simple.

 

[Mouseforward]

The difference between your line of thinking and mine is that I am considering that there might be any number of variables that could affect any number of the steps you have listed. Could everything go as smoothly as you claim? Absolutely. Could things take a turn and cost me much more time and money than anticipated? Yep. Maybe you've done this 10 times and had no problems whatsoever, that's amazing. But others have probably lost points and/or money doing it on their own, which is why they prefer renting through a 3rd party. None of this is one size fits all.

Yeah, he is leaving out the following steps

1. Deal with the 23 people a day on Facebook who want a BW studio 90 days out
2. Deal with the ones who have you book a reservation and then decide not to pay or then offer less per point


Some of us do not want a second job, we just want to list the points with a broker and be insulated from the Facebook wackos.

 

[sethschroeder]

But others have probably lost points and/or money doing it on their own,

How? You get the money right after you reserve the room and fully control your points the entire time.

List with a broker if you want then for the 200 points and just outline to the broker you won't change names on a booked reservation you will only rebook it from scratch.

Yeah, he is leaving out the following steps

1. Deal with the 23 people a day on Facebook who want a BW studio 90 days out
2. Deal with the ones who have you book a reservation and then decide not to pay or then offer less per point


Some of us do not want a second job, we just want to list the points with a broker and be insulated from the Facebook wackos.

List with a broker if you want it doesn't matter to me but to act like its some massive lift is not being genuine here.

I want your job if your first job is that little of work.

 

[cruisehopeful]

One person wanted to share their personal experience and this thread is 6 pages long now with several posts telling the OP that there's something wrong with her interpretation of her experience. Am I missing something?

 

[Chuck S]

I think the OP should have replied, my legal documents from DVC specifically states that renting occasionally IS allowed. Please connect me to your immediate supervisor.

 

[Sandisw]

Ok if you say so. So now that DVC is 10x the size from when it was phone only everyone should call in? We should all expect a nice hit in dues as they have to triple the MS staff. They added online booking to save themselves money and it is now by far the primary method of booking rooms.

Since the amount we pay DVC to manage is fixed, they can’t up our dues.

Which is exactly why they would never go back to making rules that require more calls to MS.

Just from everything I’ve discovered. I’ll go out on a limb here and say less is more when you call and I have a feeling that is what DVC wants too.

Call in, book, modify, change names, etc and if asked, just say yes, this reservation falls under personal use rules.

Until they actually make it an offical rule that renting to someone other than family and friends, one is being honest.

 

[Mouseforward]

I’ll go out on a limb here and say less is more when you call and I have a feeling that is what DVC wants too.

Yup, nothing to gain and your helping them meet their numbers by being efficient.

 

[sethschroeder]

One person wanted to share their personal experience and this thread is 6 pages long now with several posts telling the OP that there's something wrong with her interpretation of her experience. Am I missing something?

No there are people pushing back this is "offensive", they were "coerced", they were "harassed". (All the quoted words were actively used in this thread by the way)

Additionally there are people telling the OP just don't mention renting and you are all good which is known and now the OP knows as well for future reference. Its common place in talking about doing point transfers to remind people not to mention "rent" or "sell" or "money" when on the phone with Member Services.

Who is saying the OP is wrong? No one that I see.

I also will push back when people act like doing a private rental is some massive task when seemingly they have never done it either from the selling or renting side. Again though if people want to use a broker thats fine.

 

[sethschroeder]

My final take on all of this:

1) Member Services needs to be better informed (that goes beyond this though but many things in the rules of the program and extends to the sales guides as well) but its doubtful it will ever occur as DVC for phone based customer service roles
2) Member Services should be actively talking about the correct rules regarding renting and the limits on it (this specific one though is something they should know backwards and forward correctly)
3) Member Services shouldn't be giving work arounds to members to use in the future like saying its for a friend (this actually helps the person calling though in reality)

 

[xdan0920]

List with a broker if you want then for the 200 points and just outline to the broker you won't change names on a booked reservation you will only rebook it from scratch.

This is exactly it.

It’s already explicitly against the rules to rent if you don’t inform DVC at the time of booking.

 

[AnnaKristoff2013]

I listed a confirmed reservation with https://dvcrequest.com/ that recently rented. I got all the info from David's and called MS to change the reservation to the renters' info. I've never done this before, so maybe I'm the idiot here, but the moment I said the word "rent" the woman began lecturing me on how renting is not allowed and their calls are recorded and my membership is for personal use only, this went on and on. I'm not even sure I said much while she read me the riot act, and at the end she insisted I say that I was changing the reservation to "family and friends".
I understand that Disney is cracking down on commercial renters and am glad for that, but she made it seem like no renting is allowed at all, as if I was profiting off my vacation club membership. I didn't appreciate being scolded like a child, and was wholly unprepared for it. I let David's know what happened, and offered that maybe they could include some language for owners to use when calling. They were very interested in how the conversation played out and said they were 100% operating within the boundaries of DVC.
Anyway, when some random stranger rents your points and you have to make the call to MS, they are now a part of your family/friend group, so make sure you know how to pronounce their names.

I appreciate you sharing this story. It helps us get a complete picture of what’s going on.

Hopefully MS starts doing this with all confirmed reservation lead guest changes. That would really help with availability for owners booking for their own use as opposed to making spec reservations for rental purposes.

 

[AnnaKristoff2013]

I think we are still in the middle of it. The jury is still out, as far as I'm concerned.

Agreed. There are so many posters here who are just so sure they know what Disney is doing and that whatever level of renting they are doing is within these new rules. It’s the same sort of thing we saw with Wyndham. Those people all got burned.

 

[xdan0920]

Agreed. There are so many posters here who are just so sure they know what Disney is doing and that whatever level of renting they are doing is within these new rules. It’s the same sort of thing we saw with Wyndham. Those people all got burned.

I hope you’re right