Wait List Question

[momsully]

I booked OKW for the first week of October about a month ago. When I booked I asked to be waitlisted for either VWL or BWV. We love OKW but wanted to be at either BWV for food and wine or VWL for Halloween with the boys.

Anyway, I called today to see about changing from a 2 bedroom to a one bedroom and a studio as our friends are leaving a night early. As I'm on the phone the CM says oh by the way there is a two bedroom at VWL, I see your waitlisted do you want it? While I am very glad to get VWL I wonder if I would have gotten the room if I did not call.

Does anyone know when they make the calls for the waitlist? Would I have received a call tomorrow morning to confirm? I called at about 4:45 ET so I know it was near the end of the day. I did not have auto confirm as they had to borrow points from 2007 to make the ressie and I wanted to be sure.

Thanks!

 

[CarolMN]

While I can't be sure, I believe that the waitlist is not a "real time" system, but a "batch" system.

Based on many posts/reports over the years, I think DVC runs the waitlist program in the evening after MS closes for the day. So it's possible that occasionally (if all of the CMs are not vigilant and following procedures), someone may get a unit destined to go to the waitlist. It would only happen if someone cancelled something during the day for which there was a waitlist, someone else called and adked for it and the CM didn't notice that the unit was supposed to go to the waitlist. (To be honest, I'm not even sure if the CMs can tell that or not).

But anyway, yes, I think you would have gotten a call in the morning. Chances of someone calling for that 2 bedroom in the last 15 minutes of the day had to be very small.

Best wishes -

 

[pouncingpluto]

I recently called and was told that my waitlisted night had come through at THREE resorts, and I hadn't gotten a call. I have a hard time believing they all happened to come through the same evening and I just hadn't received the call yet. Sure, it's possible, but... that experience definitely made me want to make a point of calling extremely regularly.

 

[canwegosoon]

Remember many people book at their home resort and then wait list at another(or 2 or 3) so it's like a bound about. A opens ressies at OKW, and then a BCV wants to switch to VWL etc. I have to imagine that is done after hours based on each day's availbility. It must be crazy at a busy time of the year...espically now booking Christmas(7th month) and Springbreak(11 month). I think you would have gotten it either way.

 

[Goofy's apprentice]

Our waitlisted days for November are on autoconfirm. I just check the website periodically...ok actually I check a couple of times a day !....anyway, for a number of the days which came through the day was posted sometime in the early afternoon. I had checked in the morning and found nothing and then checked after lunch and the days were there. Strange that it would run during the day, but maybe there are a few staff that work during the day and manually do work in addition to the batch process.

I know that Disney does have staff working at all times as I had to email a question regarding ME and a response came in about midnight. I was on the computer and immediately replied back and the staff member replied that she was working nights.

 

[FANOFDSNY]

Our waitlisted days for November are on autoconfirm. I just check the website periodically...ok actually I check a couple of times a day

Could someone please tell me how to look at ressies and the waitlist on the web site.... I have been trying all day to find the correct spot and haven't had any luck.

Thanks
FANOFDSNY

 

[poohj80]

I don't think your account will show your waitlist status online until you accept the waitlist offer or it's been auto confirmed and it becomes your reservation.

 

[SuzanneSLO]

I have a new theory about waitlists that I wanted to share.

I think that when waitlists come thru, even if you have requested auto-confirm, they get attached to your account, but not necessarily posted. Then, when you call for any reason that results in the CM bringing up your account, they see the waitlist and post it (if auto-confirm) or ask you about it if you have requested a contact.

That is what happened with both waitlists that I have had come thru this year. I called about adding a night to my ressie, and the waitlist for the BW view for other nights comes thru. I call to make a reservation for another trip and the waitlist for the earlier trip comes thru.

It's like filing: we know we will get around to it some day, but in the mean time, it just sits there. Then, when we have a reason to go thru it, we file some of the stuff. The rest just sits there until we have a spare minute with nothing better to do (HA!) or the file starts getting so big that filing it becomes urgent.

As a result, if there is no activity in your account, your waitlist that came thru may just sit there attached to your account but in limbo until the number of similar waitlists gets so big that a CM batches them all thru.

Okay, so maybe I am just a cockeyed optimist who refuse to believe that waitlists are meaningless.

-- Suzanne

 

[poohj80]

Every time we have waitlisted in the past, we have asked to be contacted so we know that the switch has been made. DVC has called us each time to let us know that the desired resort had become available and asked if we wanted to switch our reservation.

 

[SuzanneSLO]

Every time we have waitlisted in the past, we have asked to be contacted so we know that the switch has been made. DVC has called us each time to let us know that the desired resort had become available and asked if we wanted to switch our reservation.

I am not saying that they won't contact you, just that they may not be contacting you as soon as your waitlist comes thru. That is why so many people on these Boards report that they find out about a waitlist coming thru when they call MS. -- Suzanne