&*^%$#$ Usair Makes Me Angry!!!!!

[Kristi1357]

BansheeBlue - I am SO with you on boycotting USAir! I wasn't going to post, but after reading this thread, I just have to.

Over the years, every single time I fly USAir, I live to regret it. I end up booking with them once again because they have a good deal going. We flew them last November to WDW and got bumped off of our flight home and received vouchers (I won't even go into how many times they changed our flights before we even left for WDW...). So, this year, I am using the vouchers to fly to Vegas. In light of everything going on with air travel, I am very understanding about changing flights. I took it upon myself to call USAir about a week ago to change my flights since I knew they would be different. Everything was all set. I got a call on Tuesday from USAir - they cancelled my flights are re-booked me onto a flight with 2 connections. I am flying Boston to Philly, Philly to Pittsburgh (how weird is that?) then Pitt to Vegas. I asked the rep. if they had anything better and all flights that day to Vegas are sold out. So, I've been calling daily to see if anything better opens up.

I just got off the phone with a customer service rep. She checked and there were no other flights from Boston to Vegas that day. I then asked if she could possibly check Manchester for me. She said no. I told her that the rep. yesterday checked the flights for me and didn't understand why it was a problem. She said that they shouldn't have. So, I then said to her that I know none of this mess is her fault - cancelling flights, rescheduling, etc. - but could she see my side of things. I then told her that every single time I fly USAir, I am bumped, cancelled, changed. Every time - literally. I again reiterated that I know these are extraordinary circumstances, and that in light of that, I thought she could simply LOOK to see if there are any available flights out of Manchester. She finally did check. BUT, while she was looking she started on a rant about her being the "worst customer service rep.", working for the "worst airline in the country", etc. I swear I did not badger her or in any way say that any of this was her fault. In fact, I kept saying, very nicely, that I knew it wasn't her, that things are crazy now, etc.

One more thing: I work at a Disney Store and I cannot tell you how many times guests have come into the store talking about how USAir always does the bait and switch. They sell you a non-stop flight out of MHT and almost always switch you, at the last minute, to a stop over in Philly. If I had a nickle for every person that has come in my store and told me that.... So, basically, I know it's not me - or you either Banshee!

Kristi

PS This time, I am NEVER going to fly them again. I would rather pay more with some other carrier than give any more of my hard-earned money to an airline that treats the few people are keeping their plans & willing to fly so horribly. It's simply unacceptable - they will be getting a whopper of a letter from me! In fact, if I could find a flight under $1000 RT, I would pay and fly someone else this week!

 

[ducklite]

Originally posted by flyingcircus
OK, Now I am pissed, and takes a lot to get me mad- so here it goes:

ducklite- I have been reading your rantings and ravings, and have let it go on. Now I know why you get poor service- you complain WAY TOO MUCH!!! What goes around, comes around, and in your case that seems to be the point.

Huh? I'm the one that is DEFENDING the carriers!!! I don't see where I've been ranting and raving at all... In general I get excellent service, and have very little to complain about...although I really do wish that CO would follow AA's initiative and give us a little more legroom on those 737-300's.

And as to why I don't defend United--well, first of all, I stopped flying them eleven years ago. It was a culmination of events that finally made me swear them off for good...but the final straw was making an emergency landing due to a situation caused by ground crew and pilot error. A situation which endangered the lives of everyone on the plane and many on the ground. That wasn't the end of it. What was the final straw was that the "owners " of United didn't care that we had made an emergency landing due to human error, in a city three hours from our destination. We were all left to fend for ourselves as far as getting rebooked. The lack of compassion was unforgivable--we had just landed, heads down, in the emergency position, and there wasn't even an apology. We were 70 some bewildered, scared pax who were left at an airport with no information. The "owners" who met us at the gate were not given any information which would help us, I don't blame them for this, but their higher-ups. They were told not to reroute anyone, yet they also didn't know if another plane was coming for us. More than anything, no one ever apologized. A sincere apology would have gone a very long way.

And as far as pointing out statistics on the DOT web site, it's there, it's the truth. Sorry if the truth hurts.

Anne

 

[flyingcircus]

Interesting- there were no employee owners 11 years ago!!

If what you say is 100% accurate, I wouldn't buy a ticket on them either.

But, I would like the following questions answered if this Did happen:

How do you know it was pilot/ground crew error- did the NTSB tell you this?
The agents were"told" not to rebook you?

If you are going to accuse United of pilot/ground crew error-you better have proof!
Now I know there are procedures, but there is NOT a procedure that they will not rebook you.


As far as stats on DOT- that is what they are-stats. As you know United and the pilot's union had a wage dispute last summer, and many of those"stats" are a result of that. NO EXCUSES, but that is part of the reason.

I really don't care if you are defending the other airlines. I am mad that you choose to slam my airline, which has many wonderful people working for it. I have NEVER heard of a flight that had an emergency landing strand their passengers without any help.

 

[ducklite]

Originally posted by flyingcircus
Interesting- there were no employee owners 11 years ago!!

If what you say is 100% accurate, I wouldn't buy a ticket on them either.

But, I would like the following questions answered if this Did happen:

How do you know it was pilot/ground crew error- did the NTSB tell you this?
The agents were"told" not to rebook you?

If you are going to accuse United of pilot/ground crew error-you better have proof!
Now I know there are procedures, but there is NOT a procedure that they will not rebook you.


As far as stats on DOT- that is what they are-stats. As you know United and the pilot's union had a wage dispute last summer, and many of those"stats" are a result of that. NO EXCUSES, but that is part of the reason.

I really don't care if you are defending the other airlines. I am mad that you choose to slam my airline, which has many wonderful people working for it. I have NEVER heard of a flight that had an emergency landing strand their passengers without any help.

It was a flight TPA to IAD. It made an emergency landing at RDU do to a fuel situation. Yes, I did get the final incident report from the NTSB, they said that there had been a miscalculation when the plane was fueled, we did not have enough to get to our destination. I do apologize, you are correct, UAL was not an employee owned carrier at that time. We got off the plane and were put on busses to the terminal. When we got there, there were two agents who told us they didn't have information to give us, the carrier didn't know if they would be refueling the plane or putting us on other flights. For almost two hours they did nothing but hand out $3 vouchers for a meal. Then they disappeared. I really don't know what happened next, I was tired and disgusted, so I walked over to US Air and booked a flight to Dulles on my own. Of course by the time I got there I had missed my connecting flight to SYR, the last one until noon the next day. Mohawk (talk about a blast from the past!) was the only carrier with a flight still leaving IAD and going to SYR that night. I was sent back and forth between Mohawk and UAL four times (they were in different terminals), trying to get reticketed onto Mohawk. UAL was very uncooperative about the entire thing. Finally a very nice Mohawk employee accepted the UAL ticket and rebooked me for the last flight out to SYR that night. My luggage arrived in Syracuse four days later.

I am sure there are a lot of really great people who work for UAL. And as I said, I do not blame the two women who were put in a very bad position by the management of UAL at RDU. It is the company as an entity and their management practices that seem to be the issue.

Anne

 

[flyingcircus]

ducklite,

First of all I have to apologize. I re read my posts, and I didn't mean to come across as such a b***h.

I deleted my 1st post, cuz I wrote it in a hurry, and I should have read it again.

You do have the right not to fly United. Everyone has a right not to fly any airline. It is just hard right now, because I am seeing such turmoil in the US right now, and especially in the airline industry. Not only are my fellow workers mourning their losses, but also the loss of their livelihood.

I AM sorry that you experienced what you did with United. No one should have to go through that. I , even being a flight attendant, have never had to make an emergency landing (except for medical reasons). As for the customer service, that should not have been tolerated.

You can PM if you want, and I'd be happy to reply. I enjoy being a part of this group, because I like to help people out, and there is a ton of great info out there! I hate to be so negative, and I will not be doing that on this forum anymore! Take care!