I completely agree with you on that. I'm not sure how successful they'll be moving toward the virtual queue for everything because I don't think it fits for everyone.
Almost 60% of Americans have smart phones compared to about 10% 5 years ago. Imagine what that number will be 5 years from now.
Humans adapt to technology at an astounding pace. Companies that inovate thrive - companies that do not die on the vine.
5 years ago the majority of people walked into a video store to rent movies. Now Blockbuster is bankrupt and we stream movies from Netflix, Amazon and iTunes.
When you scan a can of peas at the self scanner at Walmart a factory in California puts a new case on the truck to ship to that store within hours.
I see the virtual queue coming very soon and our kids laughing about how we used to stand in line or have to run to get paper tickets to ride a ride.