Unhappy w/ MyPoints & WebCertificates

[DizzKneeLand]

I redeemed my MyPoints into WebCertificates. Not very difficult - it ended up happening within a few days time.

Now I wanted to purchase a Mastercard credit card - with the value of the WebCertificates on it.

I called the 800 number - knew it would cost me $6.95 to get the plastic card - but I am okay with this.

Then the wierd part happend ... the agent I was talking to told me I had to fax them either a copy of my drivers license or a bill - something that had my name and address together to prove I was who I am - in order to get the plastic Mastercard.

Since I dont have a fax machine - he suggested I run out to Kinko's at 10:30pm and perform this little task.

I refused. On many levels.

My driver's license has more information than just my name and address and a picture of me. It has enough information that someone may choose to open a credit account. I also do not want to send them a bill - they dont need the account information related to that bill.

I offered to black out the information that I felt they did not need - and he told me that would not be acceptable.

Has anyone else encountered such wierdness with Web Certificates and getting a plastic Mastercard?

I also wrote to MyPoints and told them I was very unhappy with the events that occurred with Web Certificates.

DizzKnee

 

[goin2disneyagain]

I understand why you are upset with the WebCertificate people but I don't think you can blame MyPoints for that. They don't have any say over that.

 

[beattyfamily]

Wow, that's weird. I have the Webcertificate M/C and have had it for several years. I do not remember having any problems whatsoever getting it. I just renewed it too because it was about to expire and all I did was call and tell her it was about to expire and she sent me another one.

I feel it was well worth the fee too as other gift card companies charge a lot more and annually.

I agree with the other poster that your problem has NOTHING to do with Mypoints. It's a Webcertificate problem.

I think I'd call again and see what happens. Maybe if you get someone else, it won't be so complicated. Good luck.

 

[DizzKneeLand]

I am not upset with MyPoints - but I also feel they need to know what WebCertificates, a business MyPoints associates with, is telling their customers.

Especially if my experience with WebCertificates is out of the ordinary - or if it is the 'ordinary experience' then maybe one more complaint about how uncomfortable the WebCertificate 'standard policy' makes a MyPoints Customer will induce change.

I believe we have to speak up for policies that make us - as the consumer - uncomfortable. Otherwise a business will never know why we cease doing business with them.

DizzKnee

 

[Purrrrfecta]

did they ask you to fax the information because the address where you wanted them to send the card did not match the address or name on the bank account or credit card you were using to pay the $6.95 fee?
That is what happened to me, and I was able to change the name on my credit card

 

[goin2disneyagain]

Originally posted by DizzKneeLand
I am not upset with MyPoints

The title you gave this thread is "Unhappy w/MyPoints & WebCertificates" so that is they reason we said you should be upset with them. So if you are not upset with them then maybe you should change the title of the thread.

 

[DizzKneeLand]

Purrrrfecta - did not even get that far in the 'questions'. I had funds from the Web Certificate - and the agent even acknowledged that the account had the funds to pay for the plastic MasterCard.

He asked me - for my SECRET QUESTION. Which I thought was VERY VERY odd too. Then told me to FAX him my info to validate my name / address.

I will just use the Web Certificate funds to shop on the internet. And I wont select Web Certificates again with MyPoints rewards in the future.

DizzKnee

 

[LisaNJ25]

I would call back and get a different rep and see if they say the same thing.

 

[DizzKneeLand]

I called back again tonight - I unfortunately cannot try during the day - I will see if I can squeeze in a phone call in the AM and ask my question again.

I think I got the same Agent when I called back - I asked how do I get a plastic Mastercard - and he immediately told me I needed to fax a copy of my driver's license or a bill - with my name and address - he gave me a fax number (which I did not write down) and told me to put it to his attention - Fredrico.

This just triggers my 'this is not right' sense.
DizzKnee

 

[summerrluvv]

Makes sense to me and paypal requires the same thing (if you don't have a bank account to get verified). Why exactly don't you want to send a copy of a bill to them? The bill isn't going to have anymore information than they already have. They want to verify it's you requesting the card and where you live. It's a security measure.

 

[peacefulgirl]

I would NEVER fax my LIC to anyone!

I hope you all have Suedo #'s on your lic's and not your SS #...

My friend is an FBI agent .... she said two things to prevent someone stealing your ID and in fact YOUR LIFE !!! which she said is the #1 crime going now!

1. NEVER USE YOUR SS# ON YOUR DRIVERS LICENSE OR CHECKS

2. GET A SHREDDER AND USE IT FOR EVERYTHING WITH YOUR INFO ON IT

She does peoples back ground checks and she said you would never believe the trash pickers that get your stuff this way.

YIKES!!!

I took the advice !!


You should too!

Be safe, you work so hard to keep good credit !

ok, enough of that LOL !!

PG

 

[summerrluvv]

Originally posted by peacefulgirl
I would NEVER fax my LIC to anyone!

I hope you all have Suedo #'s on your lic's and not your SS #...


PG

DL's don't have SSN's on them. The DMV will ASK for the SSN, but they don't put it on the DL. There is no more information on a DL than there is on that Webcertificate website when the OP signed up (i.e. Name, address, D/O/B). Now if someone was asking for a copy of a DL AND SS Card, then yes I could see that being a problem.

 

[WDWorBUST]

In Oklahoma they used to use your social as your DL #. My DH just renewed his license last month and they changed it then but it has just been recently here that they started making you have a different number - which you would have of course wanted - but they used to just use your SS# unless you requested a different number.

 

[beattyfamily]

In MA the DL has either the SSN or another number; you must make the request when you renew your DL.

 

[DizzKneeLand]

I guess I am a lot more paranoid than some folks.

I believe in protecting my driver's license number and account numbers of my bills (not just my credit cards).

Particularly things like the phone bill and the Electric bill - would hate to think a mean spirited individual (and not the agent on the phone per say) called your company - had you name, address, account number and date of birth. What if they turned off your Electricty or your Phone? Or opened up a new Cell Phone - and charged the hilt out of it - before you even saw a bill?

And how is a bill - that I could just create in PhotoShop with my name and address - going to prove it is me???

Plus - please remember this is not a line of credit - this is a piece of plastic that ALREADY has a certain dollar amount attached to it.

DizzKnee

 

[Sunbeamblue2002]

Just an FYI that Ohio does put your SS# on your DL. However when you get it you have the choice to not put it on there. Husband did this and told them to leave it off. Well for 4 long yrs most people and companys wouldn't even let him use his DL as ID because it didn't have his SS# on it and it was a way bigger hassel. I grant you I wouldn't want to fax that info. I hope that you get it all figured out. Good Luck

Sunbeamblue2002

 

[georgina]

A lot of bank/credit security changed with the Patriot Act. That could be your problem with them wanting to prove your identity.

I'm glad PA doesn't use ss# on licenses.