Total Nightmare @ Disney

[brunette8706]

nothing, absolutely nothing. just trying to keep pace with Brunette...

*
Hey now! I have a life so leave me be! LOL!

Brunette

 

[pinkerbell]

OP - I support your decision to write a letter and feel it what you should do. I had a similar problem at POR in April with a HVAC issue. I was never told my calls begining around 9 p.m. would go unanswered until the following morning and the issues were never resolved even when we left. The manager did give my kids a gift pkg., but that is not the point. I wonder how often these issues are taken to a higher level for permanent resolution. We were there on a split stay and received two online surveys which I filled out, and never was contacted. The survey clearly did not want to know what I thought, only what they wanted to hear. I called to complain, and feel my complaint fell on deaf ears. Not wanting to burry myself in negativity, i didnt write a letter also,that should have been my first and only action.
I appreciate that you are thinking beyond yourself and trying to take measures to prevent this from happening to someone else. Even though the disruption to your vacation was "compensated" for, I am pretty sure you would have rather kept the room you reserved and skipped the aggrivation, it's not the way to set the tone for a vacation.
Hope the rest of your vacation was enjoyable and don't let this be a bad reflection on Values, as I said we had a problem at POR and our favoriite is ASMo, it can and does happen anywhere

 

[brunette8706]

in the immortal words of Walt "it's kind of fun to do the impossible"

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okay, okay! Actually, that was pretty funny!

 

[Suellen]

I'm just wondering how everyone seems to know the OP is a "she"

If you pay attention it is always assumed that a complainer is a "she". It can vary depending on if the poster agrees or disagrees with said "complainer" it is actually something quite interesting I have been watching.

 

[KellyNY]

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Hey now! I have a life so leave me be! LOL!

Brunette

Really , according to some people, we have no life.

 

[KellyNY]

If you pay attention it is always assumed that a complainer is a "she". It can vary depending on if the poster agrees or disagrees with said "complainer" it is actually something quite interesting I have been watching.

I did not get it, what depends on what? I personally always assume it is "she" unless it is obvious OP is "he" simply because there are much more women here then men.

 

[brunette8706]

Really , according to some people, we have no life.

**
But you and I know that we REALLY DO!!!

Right?

LOL!

 

[joe1946]

If you pay attention it is always assumed that a complainer is a "she". It can vary depending on if the poster agrees or disagrees with said "complainer" it is actually something quite interesting I have been watching.

Yeah, I also noticed it on last week's thread about there being no fast passes for KRR.

 

[Suellen]

i didnt write a letter also,that should have been my first and only action.

No actually, your first action should be to notify the hotel (which you did) if it doesn't get fixed notify the manager (which it seems you did?) if is still doesn't get fixed ask the manager who above him/her you need to call to get it fixed.

If it isn't fixed to your satisfaction then write a letter. If you don't hear back then call.

I mean no one is going to advocate for you, you have to do it yourself.

In an ideal world it would be perfect when you get there. In reality things break, paint chips, carpets get stained. They don't know unless someone tells them.

Your best bet is to get it "fixed" while you are still there.

Which I think original poster did. Follow up letter while not necessary *IMHO* should also include the things management did right to try and resolve the issue. All of this will be documented most likely for the comped room.

 

[KellyNY]

**
But you and I know that we REALLY DO!!!

Right?

LOL!

Yep, there is a life outside the board.

 

[OhioDisneyDad]

Really , according to some people, we have no life.

Admitting it is step one.

 

[rie'smom]

OP I'm glad things worked out in the end. I too would have thought of your first couple of days as a nightmare.

 

[Suellen]

Yeah, I also noticed it on last week's thread about there being no fast passes for KRR.

too funny ~ that is the thread I noticed it in too!

 

[KellyNY]

Admitting it is step one.

So what step you are working on.

 

[twokids0204]

OP I'm glad things worked out in the end. I too would have thought of your first couple of days as a nightmare.

Who else had a flashback of the Jungle Cruise when they read this.

 

[OhioDisneyDad]

So what step you are working on.

You really need to capture witty replies like this and write a book. Just be sure to check your spelling.

 

[KellyNY]

You really need to capture witty replies like this and write a book. Just be sure to check your spelling.

I can always hire you for that, think you can do it.

 

[whatsup]

Just returned from a 10 day visit to Disney --- What a nightmare

Does anyone have a address to send a complaint to Disney.

Thanks

WELL! If your complaint is anything other than BEDBUGS...let it go.

 

[KellyNY]

Who else had a flashback of the Jungle Cruise when they read this.

Now that you mentioned that, yes. BTW, off the topic, why do they have the cutest CMs on this ride, my DD(17) was melting every time we rode it.

 

[sjs314]

I guess i should have just googled the questions.... but here are a few details of what took place...

10 nights 9/2 All Star Sports

Arrived 9/2 @10pm

Room temp was 83 and it seems the AC was not working.... call and said they will send someone out... midnight came and no one arrived... call them back to have someone come out in the morning because i need to get 2 tear old son to sleep....

called the next morning -- said they would send someone out... heading out to pickup some items we forgot and came back to the room about 5 hours later... room temp now at 87.... called and they said someone would be right out.... called front desk asked for manager... she said she will work on it as well.... 2 hours went by and no one shows up.... headed to the front desk to speak with the manager --- she said someone is just minutes away and she would call the room in 30 mins to see if everything was taken care of.... 1.5 hours later i head back to the desk -- no one had showed up.... and it was now 89 in the room and i insisted she come to the room... she enters the room and says "o my.... it is very hot in here" only just then someone arrived... she stays behind... -- The Filter of the AC unit had about 5 inches of dust and the motor was clogged with dust.... they had to replace the motor and things were solved.....

With the temp coming down in the room ---we headed to MK.... to our surprise they did not add our tickets on our room at check-in..... so here we are with a 2 year old crying at the gates because we wanted it and we had no tickets.... customer relations could not assist -- they called the all star and we were told we had to head back to the resort to have it fixed.....

They fixed that issue -- we heading back to the room only to find out the the room keys did not work...... heading back to the front desk....

After we got that fixed we heading back to the park -- tickets worked --- but they never added the meal plan on out tickets.... you would have thought they would have looked at that after the tickets were not placed on the card.....

I called the manager from my cell phone with still in the park ---- I wanted her to fix everything ----- she called me back 10 mins later and said she wanted to fix everything much better for us and they had a 2 bedroom villa for us at SSR.....

She said they wanted to make this a good time and nice villa.... she said she knew they messed up several time over and wanted to make it right....

So -- Why i wanted the address was to try and inform management what took place on our vacation and have it and use it as a case study.

We will be back -- been several time --- Just not at the All Star Sports

But i guess you get what you pay for

I am glad things turned out better for the OP's last 8 days of the 10 day vacation, I am surprised the manager offered such a good upgrade as I have read numerous accounts on here of guests only being comped for the room a nite or two depending on the circumstances.

One thing this tread made me wonder just how many mainenance workers there are on call, and how disney assigns the level of priority to complaints by guests. Would a water leak come before an a/c problem, would a/c get priority over a backed up toliet ? For many an a/c issue would be a health concern if the guests had breathing difficulties.

Now the mishap with the KTTW cards is inexcusable, no park tix and no DP credits how upsetting to finally get to the gates of a park and to be told by guest services you had to return to the resort to fix the error , that would have made me livid

As far the the keys not working in the room door I have read if someone tries to put a key into the wrong door it can mess it up so the right key will not work either -might not have been the resorts fault


I do not think I would have sent a follow up complaint after returning home since the manager as a rep for Disney satisfied the complaints while OP was on property, fixing the a/c, KTTW cards and giving the OP an upgrade to SSR.