We've eaten at almost all restaurants on property, multiple times, and I come from an Italian restaurant family, so we are very patient and considerate in regards to servers, ordering, etc. That being said, we just ate at O'Hana and Garden Grill both yesterday and today, and all we have to say is: What a disaster!
O'Hana - Now gets our award for the most unorganized and behind character meal on property. It previously belonged to Chef Mickey's. Yesterday morn we had an ADR at O'Hana for 8:20, but it took over 35 mins. to be seated. By the time we ate and left the restaurant it was almost 2 hours! As I said to my hubby: When a family buffet that serves runny eggs in a pan takes as long as a Signature restaurant like Cali Grill that excels in all areas, we have big problems! They are organized by sections, so our entire section was done breakfast & had paid, yet we were all waiting for the characters to come around for the 1st time. The server gave us some nonsense about them expecting an hour for each family, and I reminded her that we were well past that. We were going on 70 mins and still waiting on 2 characters, so we let her know that their system was in need of some tweaking. We always see so many people waiting at this restaurant and reminded her that families are always waiting at this restaurant and they need to improve upon that, but she didn't seem to care. They also forgot to give us our leis and take our photos, butter came out 15 mins. after bread was consumed, people who were seated 10 mins. after us got their skillet first, drinks were very delayed and syrup was very late as well. We have eaten here before, so we will never eat here again as food, service and character organization are horrible.
Garden Grill - We have just returned from GG for lunch and yucko! Rotation of restaurant was down for awhile, so that wasn't a good start. This used to be one of our fav character meals before they changed it to the new menu. We have since eaten here 2x since new menu, and won't be eating again as it's just not good, and we've given it enough chances now. The food itself was dry and yucky, and presentation is horrible. The old pans were great! Not including salad is ridiculous since the restaurant is situated above the greenhouse that grows the veggies. WTH? Service was ok, and characters were fun as usual, although Chip messed up and forgot our whole section, so we had to get the handler as it already been one hour and we had seen the other characters multiple times, but Chip got dizzy and took a wrong turn, I guess! LOL! All in all, the food and presentation of it is not good at all. They really need to return it to the old menu with wholegrain bread, salad and flank steak.
Just wanted to give a short update of these two character meals as they really are in need of some serious tweaking, in our humble opinions.
Happy eating to all, Tiger
O'Hana - Now gets our award for the most unorganized and behind character meal on property. It previously belonged to Chef Mickey's. Yesterday morn we had an ADR at O'Hana for 8:20, but it took over 35 mins. to be seated. By the time we ate and left the restaurant it was almost 2 hours! As I said to my hubby: When a family buffet that serves runny eggs in a pan takes as long as a Signature restaurant like Cali Grill that excels in all areas, we have big problems! They are organized by sections, so our entire section was done breakfast & had paid, yet we were all waiting for the characters to come around for the 1st time. The server gave us some nonsense about them expecting an hour for each family, and I reminded her that we were well past that. We were going on 70 mins and still waiting on 2 characters, so we let her know that their system was in need of some tweaking. We always see so many people waiting at this restaurant and reminded her that families are always waiting at this restaurant and they need to improve upon that, but she didn't seem to care. They also forgot to give us our leis and take our photos, butter came out 15 mins. after bread was consumed, people who were seated 10 mins. after us got their skillet first, drinks were very delayed and syrup was very late as well. We have eaten here before, so we will never eat here again as food, service and character organization are horrible.
Garden Grill - We have just returned from GG for lunch and yucko! Rotation of restaurant was down for awhile, so that wasn't a good start. This used to be one of our fav character meals before they changed it to the new menu. We have since eaten here 2x since new menu, and won't be eating again as it's just not good, and we've given it enough chances now. The food itself was dry and yucky, and presentation is horrible. The old pans were great! Not including salad is ridiculous since the restaurant is situated above the greenhouse that grows the veggies. WTH? Service was ok, and characters were fun as usual, although Chip messed up and forgot our whole section, so we had to get the handler as it already been one hour and we had seen the other characters multiple times, but Chip got dizzy and took a wrong turn, I guess! LOL! All in all, the food and presentation of it is not good at all. They really need to return it to the old menu with wholegrain bread, salad and flank steak.
Just wanted to give a short update of these two character meals as they really are in need of some serious tweaking, in our humble opinions.
Happy eating to all, Tiger
We waited an hour for breakfast last Sept and, when they wouldn't give us an estimate of how much longer, we left. It was our last meal at Disney and it was a bummer that they didn't have their act together.
We have ressies at both places coming up in September. We missed our ressies at O'hana last time and now we were looking forward to eating there. I hope they get their act together soon! 
