tipping concierge

[friendoffigment]

if a resort concierge upgrades your tickets do you tip. how much is the usual tip

 

[rwdavis2]

No. Not everyone needs to be tipped. I doubt they are allowed to accept it anyway.

 

[Gehrig1B]

They are allowed to accept it and yes we do if we make a very specific request and they accommodate. I usually hand her/him a $20 bill.

 

[focusondisney]

They are allowed to accept it and yes we do if we make a very specific request and they accommodate. I usually hand her/him a $20 bill.

Well if they are allowed to accept it, it is very new. The word in the past has always been that they must refuse 3 times before they can accept, and then they have to hand it in & be used for department treat, etc. Amd if caught accepting & keeping, it could be grounds for dismissal.


OP, it’s not like a Las Vegas or NYC hotel. Most people will tip bell services, restaurant wait staff & maybe housekeeping.

 

[Gehrig1B]

Well if they are allowed to accept it, it is very new. The word in the past has always been that they must refuse 3 times before they can accept, and then they have to hand it in & be used for department treat, etc. Amd if caught accepting & keeping, it could be grounds for dismissal.

Just speaking from experience.

And this from the Touring Plans Website ---> "Every Walt Disney World hotel has a concierge desk where you can ask directions, pick up tickets, get assistance with dining reservations, etc. For basic requests, there’s no need to tip. If you find a concierge particularly helpful or if they make multiple meal or recreation reservations or solve a thorny problem for you, offer a tip of $5-10."

 

[focusondisney]

From Dad’s guide. This is what I have always read. Apparently, Walt wanted everyone to have the same service, with no extra privileges going to those who could tip.

 

[Gehrig1B]

Thanks for that. Tipping threads can go off the rails quickly! I’ll continue to offer and allow the desk to decide what is best!

 

[Deb & Bill]

Disney only considers Valet Parking, Food and Beverage Servers and Bell Services as tipped positions. The post above from Dad's Guide to WDW is not official. Just their opinion.

 

[FCDub]

Good to see "what Walt wanted" extend to more than just arguments about beer.

 

[Nancyg56]

No. Not everyone needs to be tipped. I doubt they are allowed to accept it anyway.

They are required to decline three times. After that they accept the tip and it is turned over to the manager, who puts it away for something for teh team. This is what I have been told, however I have no actual knowledge.

I generally bring a gift that is unique to my area, or that is personalized in some way. WE are in North Central CT and have some awesome maple producers. One year we brought handmade candies etc from here. Another year we had a nice personalized mantle type ornament made. It was displayed in the lounge. A surprise upgrade would make that kind of gift impossible, so I imagine asking the manager how you could make a gift would be my first thought.

 

[_19disnA]

I wonder if here an actual Disney policy on their website on this topic? Mostly people are offering opinions and it seems several of those 3rd party websites post contradictory information, so still not sure what the official policy is.

 

[gwynne]

I wonder if here an actual Disney policy on their website on this topic? Mostly people are offering opinions and it seems several of those 3rd party websites post contradictory information, so still not sure what the official policy is.

You could email and ask.

wdw.guest.communications@disneyworld.com

 

[_19disnA]

^^ We already know what we plan to do. I was asking more as a way to provide factual information here instead of the various opinions that always pop up when this topic is discussed.

 

[Kimberle]

Well if they are allowed to accept it, it is very new. The word in the past has always been that they must refuse 3 times before they can accept, and then they have to hand it in & be used for department treat, etc. Amd if caught accepting & keeping, it could be grounds for dismissal.


OP, it’s not like a Las Vegas or NYC hotel. Most people will tip bell services, restaurant wait staff & maybe housekeeping.

I believe this for for the Concierge on the Club level floor. (I have stayed there many times, though, not in the past few years.) The policy here was no cash tips were allowed. But, you were able to give them a non-cash item (such as a tray of cookies, something from your home town, etc.)

I believe the OPer in referring to the person in the lobby who can assist with guest issues.

MHO, is the term "concierge" is way overused. It can be very confusing. They need to find new job titles for such jobs!

 

[Eastern]

Not sure if there is an actual policy but I tipped multiple CMs last trip and none of them declined. One said, 'oh you don't have to!' but accepted after a second offer.

 

[GiJohnsGirl]

Concierge at club or front desk are not allowed to take cash tips. We had people bring in Chicago popcorn and Hawaiian chocolate (which could be taken and shared).

That said I have seen concierge take money and never reported, bc it is an overworked and stressful job.

 

[focusondisney]

I wondered what the truth is about tipped vs. untipped positions. As a former union delegate, the contract has always been the source of truth for me. It took just a quick search to find the current Disney World contract. Concierge is definitely listed as an untipped position.

I have the screenshot of the list, but don’t know if it is appropriate to post the full list with salaries included. I did a close up of just the job titles.



And, yes, I see housekeeper is also included as untipped.

 

[Dean Marino]

OK? Just ME? You can really tip anyone. They might refuse, based on someone's policy.... but you still made the effort .

In over 26 trips to WDW in the last 12 years? NO ONE has ever refused an honestly offered tip . And THANK YOU for doing this .

 

[MrKnight]

It is not necessary and by doing so you will put the CM in an uncomfortable predicament since it is an untipped position (as previously stated), this means that even if the CM "accepts" your tip they cannot actually keep it for themselves and will be required to turn it in to their manager.

Also keep in mind, that selling/upgrading/changing/modifying tickets for the guest in front of them is part of their JOB as a Concierge CM, it is not really anything special or out of the ordinary that they are doing for you. Just a thought..

 

[Eastern]

It is not necessary and by doing so you will put the CM in an uncomfortable predicament since it is an untipped position (as previously stated), this means that even if the CM "accepts" your tip they cannot actually keep it for themselves and will be required to turn it in to their manager.

Also keep in mind, that selling/upgrading/changing/modifying tickets for the guest in front of them is part of their JOB as a Concierge CM, it is not really anything special or out of the ordinary that they are doing for you. Just a thought..

I don't think it should be uncomfortable for the CM. Then can just say, 'no thank you'. They can also say, 'I'm not allowed to accept tips'. No one has ever said either to me.

I tip the guys at retail stores when they bring stuff to my car, too. They probably aren't supposed to accept tips. Only one person has ever said no. It was a guy at a local hardware store who loaded multiple heavy bags of stuff into my car. He was older and he actually looked offended so I did not offer a second time.