Tiffany Towncar Experience.

[Controversy]

The good news is, they showed up both times.

The bad news is, the driver (who never gave us his name, and we were too nervous to ask) was a *******. I had to look around baggage claim for a while to find him (he was in a strange spot nowhere near our carousel and nowhere near a central place), and i had to peer at the sign which he wasn't really holding up. When I said my friends were getting our luggage, he said he'd meet me there. He didn't. We went and found him again, and he started walking really fast ahead of us. My friend had to stop and tie her shoe, so I asked him to wait a second. He said okay, and started walking faster. I had to run after him so I wouldn't lose him in the crowd while the rest of my friends chased after us.

He walked to the parking lot carrying my suitcase (which he had snatched from me) roughly and barely said a word to us. He mumbled our hotel name and I confirmed that we had to stop at the grocery store. The car ride was complete silence because we were utterly freaked out. He abruptly turned into the parking lot of the grocery store and stopped the car. Without a word we got out. We came back out 10 minutes later and waited a few more minutes for him to appear again. (Another nice towncar driver tried to hunt him down for us, just out of kindness.) We had made a vow to talk during the car ride after this point, and we did. After he dropped us off at the hotel, we laughed hysterically at that awful car ride. We said we'd call Tiffany before the return trip and beg for him not to be our return driver, but we forgot and lo and behold he showed up again. He spoke a tiny bit more this time but we were pissed and barely said a word to him. We were, however, courteous and tipped well both ways because we are classy ladies.

 

[Lori-n-NY]

HMMMM..could you describe him? I have a trip planned in May using Tiffany Towncar. Look at the positives...no accidents and he was on-time...maybe a little lost (standing in odd place at airport)but on time. I read a post about a driver being a speed demon and cutting a car off...

I hope to never experience either of these situations.
Glad your friends and you could laugh about it.

Lori

 

[Controversy]

He seemed to be of middle eastern descent and had short black hair.. fit and not bad looking but not handsome, wearing a tan jacket both times. I wish I had the nerve to ask his name, but he made us too nervous with his attitude!

 

[blinky77]

Just a friendly suggestion, don't pick your Orlando towncar service by the cheapest rates. There are many reputable companies to pick from, it's the old saying.. you get what you pay for.

Regarding an earlier post I read, this is interesting:

"In 1998, the FBI learns that a bin Laden associate, Ihab Ali Nawawi, then a cab driver in Orlando, Fla., had received training at the Airman Flight School in Norman, Okla. The FBI opens an investigation of the school. Nawawi is taken into custody, where he remains today, although he has not been charged. MaconTelegragh.com"

 

[MickeyMonstersMom]

When I took my children for their first WDW trip along with my aging mother in 2002, our driver Hector completely charmed the socks off my mom and had coloring books and a mileage countdown for the kids. He was the perfect introduction to a WDW vacation. We had a younger driver on the return trip who was not so openly friendly, but still professional and competent.

From all the negative posts on this site, I wonder if Tiffany has slipped horribly over the past few years or if my great experience was an exception.

 

[DeDixie]

We most recently used Tiffany in Oct, and have used them over 6 times, and recommended them to several other families and we have all be completely satisitied. They even waited for us almost 2 hours when our luggage did not show up, it was on the next plane and they waited till we got it off that plane!

Our drivers have always been kind, helpful, courteous and on time. Always. Not every driver has been a talker, but I can take or leave that. If they talk we talk, if they don't then we talk amongst ourselves.

Sorry your experience was disappointing.

 

[tjmw2727]

I am sorry you got a bad driver, its also to bad you don't have a name. Perhaps for the sake of the rest of us that have trips booked with TTC you could give the 800# a call and report your bad experience. They will know who did the drive that day/night.

Luckily in my many many trips we have always had great service both ways. Some drivers were more talkative than others but all have been courteous and professional. All the drivers helped me with the luggage and groceries and some also offered their grocery discount cards.

I have a trip booked with TTC in April and October so please take a minute to report this driver. IMHO at least give TTC a chance to make it right or you. Perhaps if the party before you had reported him you would have had a better experience.

TJ

 

[kim]

We have used Tiffany Towncar several times ourselves. Great service every time.

We recommended them to friends and they were extremely satisfied too. They had a flight cancellation at the last minute, then the airline switched them to another flight--not direct--when they landed in Atlanta, they called Tiffany to let them know their flights had changed. Tiffany already knew and said they'd still be there waiting for them. By the time they got to Orlando, they were starved! The driver even took them thru a Taco Bell drive thru for food (the dining room was already closed for the night).
That's good service!! I know they wouldn't hesitate to use them again. We'll be calling them for our summer trip too!

kim

 

[MELSMICE]

Glad to hear some good reviews. My mom is on the phone right now booking this service for a one-trip trip from OKW to the airport. I hope everything goes well for them.

 

[lecach]

We had a negative experience with Tiffany too. And our driver was middle eastern and never spoke to us unless we spoke first. I think his name was Sammy. But we only got that when we asked. He didnt offer the info. We got off to a bad start due to a mistake I made - I had put our return flight on the reservation instead of our arriving flight. I called Tiffany when our driver wasnt there and they said our driver was on the way. I admitted to my mistake. When we got in the car we told him that we needed to stop at the store but all we were going to get was bottled water. The next thing we knew he was pulling into 7-11. He didnt ask us if it was okay just pulled in. We questioned it - we were afraid it would be more expensive. He said it was the same price and promptly got on the phone. We figured if the price wasnt good we would ask to be taken somewhere else but the price was acceptable. When we came out of the store he was still on the phone and didnt get out of the car to open the door for us or the trunk. So we got in. He didnt say a word and just drove straight to the hotel. We tipped him. Then when it was time for us to go home he picked us up on time. But when the bell boy brought out our luggage our driver just stood there and our bell boy had to load the car. I thought that was the drivers job. It was awkward. He didnt speak the whole way to the airport. I just dont know that we'll use them again. I wished we hadnt tipped him so well.

 

[marcyinPA]

We used TTC 2 years ago and had a FAnTastic experience! I forget who our driver was...he was European? Blonde hair, thick accent. Very nice guy. Pointed out all of the sites on the way, stopped at Publix and told us not to worry about being out in 30 mins, gave us all kinds of Disney tips...just a really nice person.

We are using TTC again in May and have recommended them to several of our friends who have also had great experiences. If you read the threads, virtually EVERY town car company will have a negative review or two from an unhappy customer. You can't make everyone happy 100% of the time~

 

[Harambe]

All of our drivers have told us their names immediately. A few have also given us cards with their name and our return trip time highlighted on the back of the card. Our last driver even told us to call the night before our departure to ask for him specifically (this is all before I tipped him, LOL!). So I am sorry to say that you just had some bad luck getting this guy. Give Tiffany another try and I'm sure you will be happy!

 

[MagicPrincess]

We just got back from our trip and used Tiffany.
Our driver was there waiting for us at the baggage claim. He was very friendly and even played a Disney CD for DD in the car. HOWEVER- he had the incorrect time to pick us up, and said he would correct it in the computer system. WELL- thank goodness I called to confirm our pickup time the night before we were leaving, because it never got changed. The person I spoke with at Tiffany sounded disgusted on the phone. There was no apology for the confusion, and no reassurance made of our pickup. I had to ask again to "reconfirm" just to be safe! They had another company pick us up the next morning(I had no clue who they were)- and I must say- I was pretty upset. They failed to mention to the driver that we needed a carseat, and the service engine light was on the entire drive to the airport. I was relieved when we arrived safely at the airport.

Overall- an "allright" experience with Tiffany.
I'd probobly go with a differerent company the next time.
My best advice...
CONFIRM EVERYTHING!!!!

 

[Jacksmom99]

I loved Hector!!! He was great and kept my mom and me laughing all the way to the airport. He heard us talking about the Dis and said " If you think I've done a nice job, my name is Hector, if not....it's SAM!"

 

[WDW TRIP NUT]

LOL!!!! I had Sammy too!! I've always had good experiences with Tiffany in the past. My friend and I went this past Dec. and since I had read several posts about 'Sammy', I told my friend when we got off the plane, "We'll be fine as long as we don't get Sammy". Well, guess who was waiting for us? It was really funny because we were trying not to laugh the whole way to the resort. He didn't talk much but he did give us a discount card for the grocery stop. Also,His driving wasn't the best in the world. (I probably would have been more upset if my kids would have been with me) But, we laughed it off (after we arrived safely). I will use Tiffany again but will ask not to have Sammy.