bigdisneydaddy
Fan of all things Fort wilderness
- Joined
- Mar 27, 2000
When we left Fort wilderness in March 2016 we were told by the front desk (after inquiring) that we had 3 days left on our 10 day non expiring passes that we bought back in 2012.
Prior to our trip this March, our Mydisneyexperience account showed the passes but did not have any information regarding how many day remained (it had shown it in the past), we were able to make fastpass ressies relating to these passes so we assumed the days were still left (we were not able to make FP for the kids until we actually bought their new tickets)
So on March 9th we head to Magic kingdom and get to the turnstile and are told we have zero days left on our passes/magic bands. A cast member (who seemed entirely too prepared to address the problem), appears with a tablet and scans our bands declaring that we have in fact used all 10 days and offers to show us the screen with the dates. I had no idea what dates we had used them so I had nothing to dispute their claim. Guest services tells us the same story. When asked why we were told we had days left they just said they don't know.
My problem isn't so much with disputing the numbers of days as it is with the inaccuracy of what we were told before and the fact that we were allowed to make FP on non existent days, which doesn't jive with my experiences. My son shows we have 5 days left on mine and my wifes passes when he access the info on the MDE app. Another huge fail for Disneys I.T. people. Of course Magic kingdom guest services was significantly less than sympathetic and their usual rude selves.
I had heard before this trip that Disney wanted the remaining unused, non expiring passes gone and it appears they audited their way into doing just that. This was one of several less than magical experiences during this trip.
Prior to our trip this March, our Mydisneyexperience account showed the passes but did not have any information regarding how many day remained (it had shown it in the past), we were able to make fastpass ressies relating to these passes so we assumed the days were still left (we were not able to make FP for the kids until we actually bought their new tickets)
So on March 9th we head to Magic kingdom and get to the turnstile and are told we have zero days left on our passes/magic bands. A cast member (who seemed entirely too prepared to address the problem), appears with a tablet and scans our bands declaring that we have in fact used all 10 days and offers to show us the screen with the dates. I had no idea what dates we had used them so I had nothing to dispute their claim. Guest services tells us the same story. When asked why we were told we had days left they just said they don't know.
My problem isn't so much with disputing the numbers of days as it is with the inaccuracy of what we were told before and the fact that we were allowed to make FP on non existent days, which doesn't jive with my experiences. My son shows we have 5 days left on mine and my wifes passes when he access the info on the MDE app. Another huge fail for Disneys I.T. people. Of course Magic kingdom guest services was significantly less than sympathetic and their usual rude selves.
I had heard before this trip that Disney wanted the remaining unused, non expiring passes gone and it appears they audited their way into doing just that. This was one of several less than magical experiences during this trip.