Tickets and Annual Pass Questions - Please add your ticket questions to this thread

[jo-jo]

Lots of frustration....

I don't understand how 12 different CM, can give 12 different answers. I find that most upsetting.

 

[Robo]

Lots of frustration....

I really don't understand

Shamefully poor eduction of CMs.
Too many "vigilante" CMs who think they are "saving Disney money" by making up their own rules.

 

[mhartman09]

I've posted here once before, but I'm going to post again because my math was way off last time around. We are arriving in about 2 weeks and I'd like to buy Disney gift cards in advance to pay for my ticket upgrade, so I really want to try to figure out about how much I'll need.

I purchased 7 day PH from UT pre-price increase (2 adult and 1 child). We want to upgrade all 3 tickets to Platinum APs. If I'm reading correctly I should calculate using pre-increase prices as follows:

Adult
7 day PH - $467.54
Platinum AP - $829.64
Difference - $362.10

Child
7 day PH - $446.24
Platinum AP - $829.64
Difference - $383.40

So, to upgrade all 3 of the tickets we are looking at $1,107.60.
I know it's just math, but would someone mind checking my numbers and making sure I'm using the correct figures. I did this math a while back, but I must have used an incorrect price someplace because I was calculating about $200 less in total. I'm find with the $1100.00. Just want to make sure it's accurate.

 

[Robo]

I purchased 7 day PH from UT pre-price increase
Adult 7 day PH - $467.54
Platinum AP - $829.64
Difference - $362.10

Child 7 day PH - $446.24
Platinum AP - $829.64
Difference - $383.40

The numbers are correct.

 

[dnw25]

Lots of frustration....

I don't understand how 12 different CM, can give 12 different answers. I find that most upsetting.

that seems to be the new disney way regarding tickets. apparently there are too many variables which must make it too complicated. I was planning on paying $726 to upgrade 2 adult 7 day ph to AP. Plus, another $384 for a child 7 day.

Disney quoted more than $118 more than anticipated.

 

[mhartman09]

The numbers are correct.

Thanks so much Robo!! I suppose sometimes I just need reassurance to make sure I'm not being dumb about this....LOL.

 

[dnw25]

I've posted here once before, but I'm going to post again because my math was way off last time around. We are arriving in about 2 weeks and I'd like to buy Disney gift cards in advance to pay for my ticket upgrade, so I really want to try to figure out about how much I'll need.

I purchased 7 day PH from UT pre-price increase (2 adult and 1 child). We want to upgrade all 3 tickets to Platinum APs. If I'm reading correctly I should calculate using pre-increase prices as follows:

Adult
7 day PH - $467.54
Platinum AP - $829.64
Difference - $362.10

Child
7 day PH - $446.24
Platinum AP - $829.64
Difference - $383.40

So, to upgrade all 3 of the tickets we are looking at $1,107.60.
I know it's just math, but would someone mind checking my numbers and making sure I'm using the correct figures. I did this math a while back, but I must have used an incorrect price someplace because I was calculating about $200 less in total. I'm find with the $1100.00. Just want to make sure it's accurate.

Just a heads up. I just tried to do the exact same thing. Be prepared to hear the adult ticket is worth $411 and not $467. 4 different CMs (including 2 supervisors) insisted that was the correct amount. I didn't ask the value of the child since I was too busy debating the adult value. In short, it may take you many attempts. Definitely try at the beginning of your trip when you have the time. We waited until the last two days and finally walked away because I didn't want to keep wasting time and the frustration factor was beyond high.

 

[jo-jo]

Just a heads up. I just tried to do the exact same thing. Be prepared to hear the adult ticket is worth $411 and not $467. 4 different CMs (including 2 supervisors) insisted that was the correct amount. I didn't ask the value of the child since I was too busy debating the adult value. In short, it may take you many attempts. Definitely try at the beginning of your trip when you have the time. We waited until the last two days and finally walked away because I didn't want to keep wasting time and the frustration factor was beyond high.

Having just gone thru the "I'm right and you're wrong" situation, I feel for you. You KNOW the tickets are worth X amount. Your hands are tied and you are spending vacation time trying to fix it when you are only trying get the proper prices.

 

[Robo]

Just a heads up. I just tried to do the exact same thing. Be prepared to hear the adult ticket is worth $411 and not $467. 4 different CMs (including 2 supervisors) insisted that was the correct amount. I didn't ask the value of the child since I was too busy debating the adult value. In short, it may take you many attempts. Definitely try at the beginning of your trip when you have the time. We waited until the last two days and finally walked away because I didn't want to keep wasting time and the frustration factor was beyond high.

I have a sneaking suspicion that the first CM put a "note" in your file to the effect that "$411 was what was quoted to you and to not allow any other amount."
I have no proof of this in your case (other than that odd amount being mentioned multiple times,) but the "note in your permanent files"
thing has come up many times in the past.

One vitriolic CM trying to poison the water for a guest, long-term.

 

[mhartman09]

Just a heads up. I just tried to do the exact same thing. Be prepared to hear the adult ticket is worth $411 and not $467. 4 different CMs (including 2 supervisors) insisted that was the correct amount. I didn't ask the value of the child since I was too busy debating the adult value. In short, it may take you many attempts. Definitely try at the beginning of your trip when you have the time. We waited until the last two days and finally walked away because I didn't want to keep wasting time and the frustration factor was beyond high.

Thanks for the heads up. We are planning to upgrade as soon as we get to HS the day we arrive. That's why I really wanted to be sure I was correct on my numbers. I want to go into this knowing what I should be seeing as an upgrade cost, so I won't end up getting jipped big time. Sorry you had to go through that. I'm really hoping it was just a fluke and like Robo said, maybe the result of some note made by the first CM.

 

[A Belle Among Beasts]

Just a quick update regarding our AP upgrade today. We purchased 10 day hoppers as part of a package booked prior to 2/12/17. I went in anticipating $660 to upgrade 2 adults but hoping for $562. We walked out upgrading for $519! (Change dropped because it's late and in sleepy lol!). The girl was in training and her trainer walked her through upgrading the tickets to GATE price not prearrival price. Then moved to upgrading to APs. The trainer made it seem very much like that was proper procedure. It was a quick, painless process! Don't worry, the mouse will get the excess I budgeted...that AP discount is calling my Dooney desires Hard!

 

[ItsLayne]

Just a quick update regarding our AP upgrade today. We purchased 10 day hoppers as part of a package booked prior to 2/12/17. I went in anticipating $660 to upgrade 2 adults but hoping for $562. We walked out upgrading for $519! (Change dropped because it's late and in sleepy lol!). The girl was in training and her trainer walked her through upgrading the tickets to GATE price not prearrival price. Then moved to upgrading to APs. The trainer made it seem very much like that was proper procedure. It was a quick, painless process! Don't worry, the mouse will get the excess I budgeted...that AP discount is calling my Dooney desires Hard!

Thank you for this report. The last couple of days I've been really worried how much it was going to cost me - I have a 9-day park-hopper package booked before February too, and there's really no way that I've found that I can look at how much the "ticket" portion of that package cost. It's not in any of the emails, and I'll have to upgrade to the Platinum pass because I'm non-Florida. I'm assuming you guys are non-Florida too?

 

[Robo]

Thank you for this report. The last couple of days I've been really worried how much it was going to cost me - I have a 9-day park-hopper package booked before February too, and there's really no way that I've found that I can look at how much the "ticket" portion of that package cost. It's not in any of the emails, and I'll have to upgrade to the Platinum pass because I'm non-Florida. I'm assuming you guys are non-Florida too?

The guest is not ever going to know that. Ever.
That's the reason that it doesn't matter what the ticket originally costs for they purposes of upgrading.

It's only when an uneducated CM tries to do the upgrade incorrectly that the CM will quote some "odd amount"
to the guest during the transaction.

 

[ItsLayne]

The guest is not ever going to know that. Ever.
That's the reason that it doesn't matter what the ticket originally costs for they purposes of upgrading.

It's only when an uneducated CM tries to do the upgrade incorrectly that the CM will quote some "odd amount"
to the guest during the transaction.

Good to know. I thought about calling the Disney Travel Company to see if they could see it, but it seems like they wouldn't be able to tell me either. So assuming everything is done right by the Guest Services CM, the MYW tickets are alot easier to upgrade to an AP, and should get updated to the newer pricing so we're not 'penalized' for buying our vacations early?

 

[mbrittb00]

Ok, so not actually concerned, just wanting to know what I SHOULD expect. We are planning to upgrade my wife's ticket to an AP when we arrive on Sunday. Our tickets (7-day base) were purchased through the US Army MWR. No they are NOT the heavily discounted Military Salute tickets, but the ones available to anyone contractors, civilians, etc associated with the Army. They are synomous to the ones you can get via UT or ML. "I" purchased the tickets from MWR AFTER the price increase, but I believe that the tickets themselves were from a lot purchased by MWR BEFORE the ticket price increase.

Current price for the AP : is $779 + tax or $829.64
Current gate price for the 7-day base tickets we have is : $410 + tax = $436.65.

Should I expect the extra cost for the AP to be $392.99 ($829.64 - $436.65)

Or do they somehow know that the tickets we have were purchased pre-increase and thus only credit the lower value. If the latter, could someone point me to where I can find the old ticket prices (can't seem to find them anywhere on the internet) so I can be prepared.

Thanks.

 

[AngiTN]

Ok, so not actually concerned, just wanting to know what I SHOULD expect. We are planning to upgrade my wife's ticket to an AP when we arrive on Sunday. Our tickets (7-day base) were purchased through the US Army MWR. No they are NOT the heavily discounted Military Salute tickets, but the ones available to anyone contractors, civilians, etc associated with the Army. They are synomous to the ones you can get via UT or ML. "I" purchased the tickets from MWR AFTER the price increase, but I believe that the tickets themselves were from a lot purchased by MWR BEFORE the ticket price increase.

Current price for the AP : is $779 + tax or $829.64
Current gate price for the 7-day base tickets we have is : $410 + tax = $436.65.

Should I expect the extra cost for the AP to be $392.99 ($829.64 - $436.65)

Or do they somehow know that the tickets we have were purchased pre-increase and thus only credit the lower value. If the latter, could someone point me to where I can find the old ticket prices (can't seem to find them anywhere on the internet) so I can be prepared.

Thanks.

You can tell yourself which ticket they are when you link them to MDE. The ticket will show an expiration date. Tickets issued prior to Feb 17 will show a date like 10, 20 years away. Tickets issued after Feb 17 will show a date of 12/18.
Robo put a link to the old ticket prices are at the top of the first post here. I'll find it and link it here too
https://web.archive.org/web/20160715112900/http://allears.net/pl/ticketchart.htm

Because of the expiration date they can determine the latest date the tickets were purchased. Because of this, there was a change in the proper procedures.
Proper procedures are for them to use the old ticket price if they are old tickets and current ticket price if they are current tickets. No one knows what procedures they'll follow when you actually show up for your upgrade. It's pure darn luck because for some unknown reason it's darn near impossible for them to give proper procedures to all the CM working at ticketing.

 

[mbrittb00]

You can tell yourself which ticket they are when you link them to MDE. The ticket will show an expiration date. Tickets issued prior to Feb 17 will show a date like 10, 20 years away. Tickets issued after Feb 17 will show a date of 12/18.
Robo put a link to the old ticket prices are at the top of the first post here. I'll find it and link it here too
https://web.archive.org/web/20160715112900/http://allears.net/pl/ticketchart.htm

Because of the expiration date they can determine the latest date the tickets were purchased. Because of this, there was a change in the proper procedures.
Proper procedures are for them to use the old ticket price if they are old tickets and current ticket price if they are current tickets. No one knows what procedures they'll follow when you actually show up for your upgrade. It's pure darn luck because for some unknown reason it's darn near impossible for them to give proper procedures to all the CM working at ticketing.

Thanks for the info. I had previously found the page you linked, and unfortunately it shows the current ticket prices.

 

[mbrittb00]

Thanks for the info. I had previously found the page you linked, and unfortunately it shows the current ticket prices.

Scratch that. Mis-read the page. Got confused by the old 3day PH Plus being the same price as the current base.

 

[dnw25]

I have a sneaking suspicion that the first CM put a "note" in your file to the effect that "$411 was what was quoted to you and to not allow any other amount."
I have no proof of this in your case (other than that odd amount being mentioned multiple times,) but the "note in your permanent files"
thing has come up many times in the past.

One vitriolic CM trying to poison the water for a guest, long-term.

wouldn't be surprised at all.

They looked at the ticket code and then some spreadsheet posted on the wall. "UCT paid $411."

 

[dnw25]

Having just gone thru the "I'm right and you're wrong" situation, I feel for you. You KNOW the tickets are worth X amount. Your hands are tied and you are spending vacation time trying to fix it when you are only trying get the proper prices.

Thanks. It really was shocking and beyond frustrating. We come from Chicago and usually spend 9 night/10 days and last year and this year have APs. Might get them one more time....paying full price and then take a Disney trip once a year rather than twice once my DS gets more involved in school. Disney lost a frequent regular this trip

I will say we also had a problem with the expiration date of our current APs. The CM at DS Guest Relations telling us that he had the ability to change the date and could easily do it but was not going to do it for us, set me in a Disney tailspin. Ultimately, his supervisor more than corrected the date error, but to be told that was beyond anything I have EVER experienced at Disney in our many visits. Again, we approached the situation professionally, matter of fact and were beyond disgusted with the response. At that time, I actually told my DH that I was never coming back. However, DS loves it. It will be a while before I LOVE WDW again.

Sorry for the rant