This is a new one for me, I wanted to see if anyone had insight before I called.
I was at WDW twice in Nov 2022. The first trip, DH and I had 4-day PH passes. He was ill and stayed in bed one day rather than visit the parks, and under “tickets and passes”, I see that ticket with one day left, valid until Sept 2023. This was originally purchased May 2022.
The second trip, I had a 2-day PH, but I wound up not using one of the days because I had to leave unexpectedly due to a family issue. That ticket and remaining day was visible until a few days ago, with a day left (I don’t recall the exp date), but it’s now gone. This was purchased Sept 2022.
I don’t see differences in wording in the purchase emails. Actually, I was surprised to see DH’s ticket in there with credit until next Sept, since I thought we were in “use it or lose it” territory now.
Thanks in advance for any insight!