We recently (this past weekend) had a couple of nightmare travel days. So, my thanks are going to be tied to what went right or helped us.
AirTags - DD16 and I literally had to run to make the connection I rebooked. We were the last people to make it onto the plane. We made it, but the bag with her bats did not. It spent the night in Dallas but we were promised it would fly to Houston first thing in the morning and be delivered to our house no later than 3:30pm. The bag made it to Houston but was driven to the other side of the city and was sitting in some random warehouse of some no-name bulk delivery company. The airline didn't have a ton of info but I was able to tie the address on the AirTag location to a company name and was able to call and actually got someone on the phone. They had no idea when it would be delivered...which was unacceptable. So, I asked them to put it aside and I'd fight evening rush hour to come get it. The address for them online and where the tag was reading at the time was a bit off. I ended up at two unmarked warehouses before calling back and getting an address for a third unmarked warehouse (on the same street). I at least got the bats and they were fine, but who knows how long this would have taken if I didn't have an AirTag in there to narrow down the location.
Flight Attendants - We were nearly 5 hours late on arrival with our flight into Dallas. The airline had actually initially canceled our connection and rebooked us to the next day, but I called and got us on the very last flight into Houston. It was supposed to depart at 10:45pm but it too was running late and was pushed back to 11:20. Our arrival and departure gates kept shifting during the course of our flight from Montana, and we were further delayed to fly around storms over New Mexico. Still, the flight attendants were aware of everyone trying to make connections. They popped by multiple times during our flight to give us updates on best way to navigate to our next gate and the odds of us making it. Of course, I had a better wifi connection since I was on a special one with TMobile. Soooo, I had more up to date info. Still, the effort and service is above and beyond what you often hear about these days. They even broke new policy/protocol and asked everyone to stay seated that wasn't trying to make a last flight of the night connection. I felt bad because we were following a girl whose flight to London was literally taking off as we were exiting the plane, but we did get quite the cheers and support as we frantically made our way off. Thankfully, our Houston flight was only 4 gates away (originally it was the other end of the next terminal)...so we made it.
Airline Phone Rep - As soon as it became clear that we were in trouble with our connection, I called the airline. As much as I love apps and tech, I've found that getting a live person on the phone to do immediate rebooking is far more effective. The woman who got us was a bit frazzled and said they're getting hammered because there were tons of delays and cancelations. As it was, the system did the automatic rebooking to the next day while she was on the phone with us and she had to undo the system's work...something that would have been a nightmare if I was trying to do this on the app. At first she thought it was because I launched the app, but she could see the code and was like...oh no, it's not you- the system just did this. In any event, not only did she get us onto that last flight, she got us into upgraded seats next to each other with no extra charge. She had us over the wing before the system did the override to rebook us into the next day, which wasn't bad, but this was better. We were one row behind first class, so it was easy on and off the plane.