The window sticker on my new car is WRONG!

[MOMTOMOOTOO]

We had a similar situation with a Volvo we recently purchased. We had gone in and negotiated but apparently we were negotiationg different models. We wanted this particular model which included intergrated car seats. Well DH went after work the following night, and came home with the c ar. OOPs no car seats and it was a lessor model. To make a long story short after speaking with the manager we got the more expensive (4300+) for no additional money. We specifically told the sales people we needed the car seats and color was not important, so they told us to go pick what they had and we did and they mis priced it.

Do not walk away from this, get what you paid for or at least a refund.

 

[MareQ]

Bottom Line - the price you paid you paid with the knowledge that you were receiving certain things- HEATED MIRRORS being one of them. What you THOUGHT you were getting and what you got are two different things. They have to make it right.

Glad I'm not the only one with a Salerno Duane mishap. The idiot at the dealership took my trade in for a test drive and tried to tell me that my brakes needed to be repaired so they'd only give me $1,000 for the car. Bluebook was $3,500 and I JUST had the brakes done 2 months before. Then he tried telling me Dealer Incentive was $2,000 off the price when I know that it changed the night before to $3,000 (as per GM's website) and they hadn't changed their signs yet. When I told the guy that he got pissy with me and I left (OF course this was after he tried very hard to speak with DH and not with me @@). Sorry - I may be a woman and he may think I am an idiot because of that - but the reality is I am a Corporate Procurement Manager for a large company - I shop for a living and he wasn't smart enough to pull one over on me - LMAO!

 

[java]

I would be all over them. It said Heated mirrors and it should have heated mirrors!
Just to let you know I just had to replace one of my heated mirrors at my local Daimler Chrysler dealer here in Flemington NJ and they charged me $350 for one mirror(just for the part!) So I think they owe you at least $600(assuming the non- heated ones are around $50)

 

[penguin77]

I AM a manager at a car dealership, so I have seen both sides of the "Sales Practice."

The first question I have for the OP is this: I assume you purchased a new vehicle.
If you did was heated mirrors listed on the Manufacturers window sticker also known as the Federal Maroney Label or was it on a seperate dealership stick on sighn or addendum label?

If it was placed on a dealer label or addendum sticker your compliant needs to be addressed to the manufacturer, but demanded to the dealership as they are liable for improper markings. (the same senario if the car is used, then the manufacturer is really out of the equasion)

If it was printed on the Federal Maroney Label you should use your dealer as a gatway for the manufactuer to fix the issue, as they are the ones that made the mistake, not the dealer. The dealer sells the cars and sell what is placed on the cars via the manufacturer. If the sales person saw heated mirrors as part of the Maroney he was simply selling what was on there.

Now for sake of good customer service I, as the dealer, would be speaking to the manutfacturer regarding this issue to try and get it resolved. However understand that due to same practice laws, at least in Illinois, if I as the dealer fix your car and pay for it, I am legally obligated to pay for everyone else who has the same problem wich I am sure there is.

If I were you I would try to get the name of the Manufacturers dealer relationship manager. That might give you a good start in finding out what they will do for you. Obviously they know the problem or they would not have changed the Maroney lables. I would bet they have some compensation plan in place. It happend to one of my cars once with heated seats. I was told by the manufacturer to put them in and I was reimbursed for the cost.

let me know if I can halp you.

 

[tink_n_pooh]

I AM a manager at a car dealership, so I have seen both sides of the "Sales Practice."

The first question I have for the OP is this: I assume you purchased a new vehicle.
If you did was heated mirrors listed on the Manufacturers window sticker also known as the Federal Maroney Label or was it on a seperate dealership stick on sighn or addendum label?

If it was placed on a dealer label or addendum sticker your compliant needs to be addressed to the manufacturer, but demanded to the dealership as they are liable for improper markings. (the same senario if the car is used, then the manufacturer is really out of the equasion)

If it was printed on the Federal Maroney Label you should use your dealer as a gatway for the manufactuer to fix the issue, as they are the ones that made the mistake, not the dealer. The dealer sells the cars and sell what is placed on the cars via the manufacturer. If the sales person saw heated mirrors as part of the Maroney he was simply selling what was on there.

Now for sake of good customer service I, as the dealer, would be speaking to the manutfacturer regarding this issue to try and get it resolved. However understand that due to same practice laws, at least in Illinois, if I as the dealer fix your car and pay for it, I am legally obligated to pay for everyone else who has the same problem wich I am sure there is.

If I were you I would try to get the name of the Manufacturers dealer relationship manager. That might give you a good start in finding out what they will do for you. Obviously they know the problem or they would not have changed the Maroney lables. I would bet they have some compensation plan in place. It happend to one of my cars once with heated seats. I was told by the manufacturer to put them in and I was reimbursed for the cost.

let me know if I can halp you.

Yup, it's a new car and the heated mirrors are listed on the manufacturer's window sticker, not something the dealer added.

Thanks for the advise I'm going to try to find out who there relationship manager is and speak with the sales manager at the dealership about this today.

 

[ndelaware]

The dealership commited fraud. Fraud is a crime. I would call the local authorities.

 

[penguin77]

The dealership commited fraud. Fraud is a crime. I would call the local authorities.

It is also a federal crime to modify, destroy, hide, or change ANY part of the federal maroney label be it wrong or not. The only thing the dealership could do, if they knew about it, was to stop the sale of all the vehicle with incorrect labels until the manufacture delivered new ones. It sounds like the Manufacturer found about the issue and sent new maroney labels to be placed in the car.

In the state of illinois it is a $10,000 fine per incedent if a Maroney label is found to be tampered with.

I would suspect (and hope) that this was the first that the OP's dealership knew about the mirror problem. But even if they did know the Manufacturer is still more liable to get the problem handled.

 

[tink_n_pooh]

I spoke with the GM at the dealership this afternoon. He was very pleasant and basically said, ok the manufacturer messed up so let me find out how they plan to compensate you for it. I said ok - thinking wow this is easy. He calls back about 30 minutes later (wow that was quick!) and tells me that the manufacturer has something 'legal' covering them and they aren't really going to do anything about the situation. So he, as the nice GM, says he will write me a check for $150 from the dealership to settle the 'customer service' issue. He said that this would be more than acceptable as to install 3rd party heated mirrors it would only cost about $30-50 per mirror. I told him I would talk it over with my fiance.

Meanwhile my fiance does some research into how much it would cost to install the heated mirrors. Of course he couldn't find any mirrors specifically for my model so he calls on the companies and the guy there tells him that he would be looking at about $300-$400 per mirror plus wiring and labor to install the mirrors (if they were available). The guy from the mirror place also told him that the whole situation sounds a little shady and he would recommend that we have an attorney write a letter for us to both the dealership and the manufacturer.

I'm going to continue to do research on the cost of heated mirrors and call the GM tomorrow with my findings.

 

[penguin77]

would you mind telling me what kind of car this is? I may hava contact for you at the Manufacturer level.