The New,New Hotel Thread-Yes, We're STILL Waiting

[EyeoresPal]

I got a generic form letter back from them NOT addressing my concerns. I immediately responded they ignored my issue and I didn't hear back. I just emailed AGAIN.

If they're going to credit him they HAVE to credit us.

These people are seriously looking at a lawsuit. Mark my words.

CinRell:

Did you receive an actual canned response or are you referring to the "you will hear from us within 4 hours" email?

Thx.

 

[Callie]

Call them and then call them again. Several people have had this problem and they were given their rooms.

So even if it didn't go through, they go the rooms still?

 

[dogodisney]

I am off to skating. Good luck everyone.

Have fun!

Sorry to hear that, I was wondering if you finally got a room.

OT - my dog, Kayla, has pneumonia. I've caring for her all afternoon otherwise I'd have been here, hanging with the losers. Probably won't be back on until after 7.

Who plans on hanging on until the end of the promo? I don't know if I have it in me.

I am going to try to stick with it.

 

[CinRell]

same thing happened to me on Tues... I never even thought of taping the transaction..
I didnt call or email them, is it too late?

not at all... I'd write and even say that you've heard this happens a lot.

I think this is more than a technical error. Technical errors happen now and then.. not consistantly.

I also pointed out nothing happened in a 24 hour period yesterday in my latest email.

 

[NeverBeen2DW]

So how many of us are trying to figure out where the camcorder is and how we can run it while entering our information on the screen?

mine is now sitting right next to me with my credit card and the room codes for DW resort hidden in their links.I am so pathetic!

 

[Mickeys.friend]

Unfortunately they do not HAVE to do anything....it's sad but true. i spent a half hour with a CSR this morning regarding the fact that I got completely booked right down to the security code with 2 minutes to spare only for my credit card to be rejected. My credit card was not invalid....I even contacted my bank and I had no blocks on it or anything.....In fact my bank said it had never even been attepted to be charged......The LMT CSR even said a charge was not attempted....so how in the heck was it invalid??? The CSR was nice, but not authorized to do anything...."sorry" whas what i got....Oh and she said to keep trying the promo was not over....that remains to be seen....

LIZ

 

[can84]

Well, after more than a week of trying I have to give up (aka won't have access to a computer for the rest of the night or else I'd be here with you). Congratulations to everyone who got a room I'm sure the rest of you will be getting your rooms soon. Thank you for making the waiting a lot more fun!

 

[patita71]

not at all... I'd write and even say that you've heard this happens a lot.

I think this is more than a technical error. Technical errors happen now and then.. not consistantly.

I also pointed out nothing happened in a 24 hour period yesterday in my latest email.

Ok, I'm going to give it a shot... also I have my camera all set up "just in case"
Thanks

 

[cmac609]

Sorry to hear that, I was wondering if you finally got a room.

OT - my dog, Kayla, has pneumonia. I've caring for her all afternoon otherwise I'd have been here, hanging with the losers. Probably won't be back on until after 7.

Who plans on hanging on until the end of the promo? I don't know if I have it in me.

I really want to but I just caught myself falling asleep at the computer...it is finally really catching up to me...however, I am going to give it my best.

 

[CinRell]

CinRell:

Did you receive an actual canned response or are you referring to the "you will hear from us within 4 hours" email?

Thx.

Here are the emails:

Fraudulent Promotion?
Tuesday, February 3, 2009 2:54 PM
From:
"Cindy Bee" <cindyrelly1975@yahoo.com>
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To:
customer_support@lastminutetravel.com
Dear Sirs,

I have been following this promotion since last week and have spent more than 20 hours at some times waiting for this promotion to pop up for a $1 a night hotel stay.

This afternoon I was browsing your site and looking at other options for future bookings. Suddenly a pop-up came on and said to go to the home page as the promotion was starting. I did so and went through all of the steps. I watched the video and still had more than 2 1/2 minutes left to book. I clicked "sellect" on the hotel of my choice and it said "sorry... the promotion is done" (in so many words). I still had plenty of time!

I am quite upset and angry as I"ve spent MANY hours on your site and have gotten very excited for finally having the opportunity at your promotion then it ends in the middle of my entry?

I have been following other threads about your promotion and see this isnt' the first this has happened. Now I understand why all the talk of a class action lawsuit! I'm VERY upset and offended. This isn't a game and my time IS valuable. I feel it is worth spent on your site with a chance to win this but from what I"ve just experienced, I question the "Chance" we are actually offered!

From false emails to no standard of time zone you are sticking to (therefore last week being a few times that there were NOT 15 minutes of offers in a 24 hour period)... this sounds like QUITE a fraud!

name name
phone number

Last Minute Travel Email Inquiry
Tuesday, February 3, 2009 2:55 PM
From:
"LastMinuteTravel" <customer_support@touricoholidays.com>
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To:
cindyrelly1975@yahoo.com









www.lastminutetravel.com

Thank you for choosing Last Minute Travel.com.



Your email is very important to us; you will receive a response within the next 4 hours.

Please allow additional time outside of regular business hours and during periods of heavy demand.





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RE: Fraudulent Promotion?
Tuesday, February 3, 2009 3:28 PM
From:
"LastMinuteTravel" <customer_support@touricoholidays.com>
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To:
cindyrelly1975@yahoo.com

Dear valued client,



I can confirm the promotion is absolutely still running – with week two starting on Monday and continuing through Friday. During the first 6 days of The World for $1 sale, 955 reservations were made sending 2,261 people to 230 different destinations for free. We have massively reduced the use of robotic or other non-manual activity on LastMinuteTravel .com as it is against the terms and conditions. However, for individuals who explore www.lastminutetravel.com, The World for $1 sale is still available for a total of 15 minutes per day - no more than 3 sessions of no less than 5 minutes - covering the entire hotel inventory. The purpose of this sale was to introduce people to our website – and the stand-out rates, availability, service and technology. I suggest instead of simply refreshing, get to know the site a little better.



Note that if you are signed up to receive hints, the last one went out on Friday as we start a fresh new week to The World for $1 sale.



I hope I was able to give you some additional insight.



If you have any further questions, please let us know



Thank You



Customer Support

Last Minute Travel

AE7261

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RE: Fraudulent Promotion?
Tuesday, February 3, 2009 3:46 PM
From:
"Cindy Bee" <cindyrelly1975@yahoo.com>
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To:
"LastMinuteTravel" <customer_support@touricoholidays.com>
This does not address my question. I WAS exploring the site. I was looking up your different destinations and price comparing. I was NOT hitting "refresh". I explained that in my first email. I'm assuming with the number of complaints you are receiving, this is a form letter but I do hope you answer *my* concerns.

As I stated in my original email my entry was halted and a popup said the promotion had ended when I still had 2 1/2 minutes on the clock. I had plenty of time to complete the form I was filling out.

You state we will be given NO LESS than 5 minute intervals however you timed me out LESS than 5 minutes in for NO reason.

I await your response addressing my specific concerns.
name name
phone number

Flag this message
Last Minute Travel Email Inquiry
Tuesday, February 3, 2009 3:46 PM
From:
"LastMinuteTravel" <customer_support@touricoholidays.com>
Add sender to Contacts
To:
cindyrelly1975@yahoo.com









www.lastminutetravel.com

Thank you for choosing Last Minute Travel.com.



Your email is very important to us; you will receive a response within the next 4 hours.

Please allow additional time outside of regular business hours and during periods of heavy demand.



Flag this message
Fraudulent Promotion?
Friday, February 6, 2009 3:40 PM
From:
"Cindy Bee" <cindyrelly1975@yahoo.com>
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To:
customer_support@touricoholidays.com
I am sending this again as I"ve not yet received a proper response. I've now heard.. and seen video proof... of this happening to others.

I also sat on the site all day yesterday looking at every square inch of the site which I feel I know by heart now and never once did the contest come up. Have you changed the rules yet again mid-contest?

I feel I DID win my stay in a 4 star or above disney resort for September 5-12, 2009, however your system booked me out with 2 1/3 minutes left on the clock saying the promotion was over.

Please respond to my concerns.
name name
phone number
(my prior email below as I didn't hear back from them)

Flag this message
Last Minute Travel Email Inquiry
Friday, February 6, 2009 3:40 PM
From:
"LastMinuteTravel" <customer_support@touricoholidays.com>
Add sender to Contacts
To:
cindyrelly1975@yahoo.com









www.lastminutetravel.com

Thank you for choosing Last Minute Travel.com.



Your email is very important to us; you will receive a response within the next 4 hours.

Please allow additional time outside of regular business hours and during periods of heavy demand.

 

[Handbag Lady]

So even if it didn't go through, they go the rooms still?

Yes. They just kept calling and insisting the clock said one thing and it timed out well before the clock should have expired. For example, the clock showed 4:33 and they were timed out on the next screen, which would have been well before the 4:33 should expire.

 

[threeboysmom]

If they're going to credit him they HAVE to credit us.

These people are seriously looking at a lawsuit. Mark my words.

Actually.... if you read that letter carefully, you'll see that Patrick, after that "disaster," was then able to book a room successfully at a later date. Philip mentioned they were PREPARED to credit his room... but I bet he could safely say that because he didn't HAVE to at that point because Patrick already successfully booked a room by the time of the email.

Much easier to say after the fact....."oh we would have credited it you... but now it's not necessary..."

 

[EyeoresPal]

Thx CinRell.

Looks like they just sent you info from their latest blog as a canned response.

We'll see what happens. As soon (or if) I receive a response, I'll be letting you guys know.

LMT has their hands full.

 

[cmac609]

Sorry to hear that, I was wondering if you finally got a room.

OT - my dog, Kayla, has pneumonia. I've caring for her all afternoon otherwise I'd have been here, hanging with the losers. Probably won't be back on until after 7.

Who plans on hanging on until the end of the promo? I don't know if I have it in me.

I am so sorry to hear about your dog.....poor thing.

 

[Handbag Lady]

Here are the emails:

Call them and kindly request a supervisor and let them know that not only have you emailed, but that they have yet to address your problem. Be very, very nice. But firm.

 

[mouselovr]

so NO winners since this morning @ 6? I had to take a nap for work and not I got bumped back to 11 so I need to sleep a little more so I can get caught up from this lack of sleep due to all this! Hope it doesn't happen til I get back up! But for the rest of you and our lack of live for the past week I hope it s soon!!
Good Luck!

 

[CinRell]

Call them and kindly request a supervisor and let them know that not only have you emailed, but that they have yet to address your problem. Be very, very nice. But firm.

I'm a great big chicken when it comes to phone calls

 

[NeverBeen2DW]

so NO winners since this morning @ 6? I had to take a nap for work and not I got bumped back to 11 so I need to sleep a little more so I can get caught up from this lack of sleep due to all this! Hope it doesn't happen til I get back up! But for the rest of you and our lack of live for the past week I hope it s soon!!
Good Luck!

you know what worries me is yesterday there were no winners after the morning winners as well. I mean come on someone has to win tonight! Right?

 

[ncmtnmom]

I'm a great big chicken when it comes to phone calls

I am too!! But I can chew them a new one thru e mail or snail mail.....

 

[CinRell]

I am too!! But I can chew them a new one thru e mail or snail mail.....

I'm the same way! LOL