The nerve of some people!

[zev]

Now I like bending a rule every now and again, but I totally understand why this rule is here and think its rather inconsiderate to check out after 11am. Now, keep in mind a bad hair day may get me out of there at 11:10 or something,(we've been lucky to be out by 11am so far) but 2pm...totally out of the question.

My kind of person!!!!! I like the way you work!!!!

 

[tjkraz]

ummm....I said I was against breaking this rule, but was understanding of someone who went 5 or 10 minutes over on a rare occassion.

I wasn't commenting specifically on your stance toward late checkouts, rather I was addressing this statement: "Now I like bending a rule every now and again..."

I'm not trying to single you out because I'm sure many members share that same sentiment. The problem is that we all have our own perceptions of when/where/how it's appropriate to bend and break the rules. In the case of a late check-out, here are some possibilities:

"I arrived at 9am and didn't get into my room until 5pm (or 4pm, 3pm, 2pm) so Disney owes me some extra time."

...or...

"Disney buses made me late for breakfast so it's their fault I need extra time to pack."

...or...

"I always got a late check-out before buying DVC so that's not a 'real' rule."

...or simply...

"I paid thousands of dollars for DVC so I'll leave when I'm good and ready."​

In a prefect world, we should all be preaching how important it is to follow every single rule to the letter rather than admitting (advocating) that it's OK to break a few rules here and there. When you start down that road, you don't get to pick and choose which rules others decide to break.

As for the analogy, I'm not sure that you can compare a medical emergency to following DVC rules and regulations. Even in the case of sickness or injury to a Disney resort guest, the party should be in contact with the resort front desk to make proper arrangements or seeking treatment at a health care facility.

 

[zev]

In a prefect world, we should all be preaching how important it is to follow every single rule to the letter rather than admitting (advocating) that it's OK to break a few rules here and there. When you start down that road, you don't get to pick and choose which rules others decide to break.

I don't find that to be a "prefect" world at all. My experience is that the ones who preach "rules are rules", no room to bend, no compromise, no understanding etc. are also the ones who throw the biggest temper tantrum if they don't get their way, when the rules are enforced in their direction. They are also the ones who say "I deserve a break. I always follow the rules." I would rather see more preaching of the motivation and reasoning behind the rules. If you understand the rule, agree with the rule, you will follow the rule. If every rule was a strict liability situation what is the purpose of a vacation at Disney in the first place. Oh yeah I am going to fine you and take away points for your use of "prefect". Sorry rules are rules.

 

[tjkraz]

I would rather see more preaching of the motivation and reasoning behind the rules. If you understand the rule, agree with the rule, you will follow the rule.

I don't see that our viewpoints are mutually exclusive. I never said that people should simply follow the rules "because they are rules" or whatever you are implying. I have no problem with people understanding the reasons behind them and how they impact other guests.

By all means we can use this thread to help people understand how their late checkouts impact fellow members. But a lack of understanding shouldn't excuse the act itself.

Whatever the motivation, the subject of this thread felt it was well within his rights to stay in the room 3 hours past the listed departure time. Another guest feels he/she can put 7 in a One Bedroom. Another member lives 20 minutes from WDW and drives over to use the pool whenever he wishes. Still another member decides to head home with a couple pieces of cookware from their villa.

Where does it all end?

I'm not suggesting that everyone will be successful in adhering to the letter of the law. Even the most well-intentioned person may run 10 minutes late 1 trip out of 50. But there's a difference between striving to follow the rules and taking a laissez faire attitude of "it's OK for me to ignore the ____ rule because ___."

Generally speaking, I find that people who strive to adhere to the rules are successful in doing so. People who the attitude of "nobody is hurt if I'm 15 minutes late" typically spend their lives running 15 minutes late.

Oh yeah I am going to fine you and take away points for your use of "prefect". Sorry rules are rules.

I wasn't aware that there was a rule against spell check errors...

 

[zev]

But there's a difference between striving to follow the rules and taking a laissez faire attitude of "it's OK for me to ignore the ____ rule because ___."

I agree, and is a big factor in what is reasonable, and "were it all ends."

I wasn't aware that there was a rule against spell check errors...

Its implied with acceptance of your DVC contract and reinforced with the small print. or it is a New Rule to be enforced after you buy more points.

The understanding part has to deal more with actual time it takes to turn-over a room, is enough staff on hand, how much buffer is actually in place and a whole mess of other operation factors with the overall goal of wanting your guests leaving happy, wanting to come back for more, and happily opening up their wallet along the way. AHHH Disney Magic

Overall concensus is 2pm without some legit emergency is way out of line with current policy and that person should of received some sort of penalty. 10 min after 11am, don't think so. IMHO

 

[Greysword]

Since DVC resorts are primarily timeshare condominiums, can this rule be added to the by-laws fairly easily? I think if the argument is made, that late checkouts affect check-in times, most owners would agree to it. If it can be added, would it need to be at the annual member meeting or can the board add it at their next meeting?

 

[Dean]

To clairify, I too feel the people also need to be charged. I was just saying there have always been and always will be those who will treat people like this no matter what rules are put in place. I have read this thread completely and unless I missed it, I did not read where she called her supervisor and gave them the oppertunity to handle it. Did she or didn't she and what did they do about it if she did? For all we know they did evict them, let the air out of their tires, or yelled at them, we don't know, we are assuming a lot here??...smjj

We never know on a single event, the most we ever get is one side of the story. I know there are jerks out there and they will be jerks. IMO, there are ways DVC can handle people that are that much of a jerk. You do as I stated above, if that doesn't fix it you flag their account as not in good standing so they can't stay at all. In extreme cases, you get an injunction against them preventing them from being on property. Obviously for the extreme situations but worth every ounce of effort for certain people.

I don't find that to be a "prefect" world at all. My experience is that the ones who preach "rules are rules", no room to bend, no compromise, no understanding etc. are also the ones who throw the biggest temper tantrum if they don't get their way, when the rules are enforced in their direction. They are also the ones who say "I deserve a break. I always follow the rules." I would rather see more preaching of the motivation and reasoning behind the rules. If you understand the rule, agree with the rule, you will follow the rule. If every rule was a strict liability situation what is the purpose of a vacation at Disney in the first place. Oh yeah I am going to fine you and take away points for your use of "prefect". Sorry rules are rules.

That has not been my experience at all. IMO, DVC creates a lot of the chaos by being too flexible and not following the rules. In my case you've seen me defend changes that hurt me personally such as the reallocation.

Since DVC resorts are primarily timeshare condominiums, can this rule be added to the by-laws fairly easily? I think if the argument is made, that late checkouts affect check-in times, most owners would agree to it. If it can be added, would it need to be at the annual member meeting or can the board add it at their next meeting?

I don't have the option to investigate right now but I'm pretty sure language is already included that would cover this area.

 

[Hunclemarco]

I was just looking at the date this thread was started....

I had to pay cash instead of using points because all rooms (studio,1,2,and 3 Bedroom), in every resort had no availability for points for that night. I wonder if the people in that room was aware of that fact, and chose to stay late.... i don't know...as i'm typing this i now realize this makes no sense

I feel bad for the CM, and for the family that had to wait longer to get into their room that night.

 

[agnes!]

I was just looking at the date this thread was started....

I had to pay cash instead of using points because all rooms (studio,1,2,and 3 Bedroom), in every resort had no availability for points for that night. I wonder if the people in that room was aware of that fact, and chose to stay late.... i don't know...as i'm typing this i now realize this makes no sense

I feel bad for the CM, and for the family that had to wait longer to get into their room that night.

Yeah, the next time someone complains about not getting into their room when they want to, the blame might lie with a fellow 'guest' and not Disney in all its various disguises.

agnes!

 

[Dean]

Yeah, the next time someone complains about not getting into their room when they want to, the blame might lie with a fellow 'guest' and not Disney in all its various disguises.

agnes!

It's ultimately Disney's responsibility. And while I do think people should follow the rules and there SHOULD be real consequences when they don't, the DVC system can handle a certain amount of late check out's since they can't clean but one room at a time per person anyway. While I know people do take advantage at times, late check outs are not the main reason why rooms are not ready on time and it's likely rare that is has any effect on anyone getting into the room late unless someone stayed hours over, like 3 pm. I know some timeshares use a buddy system for late check outs so they can get the room cleaned much faster when the need arises.

In part due to housekeeping issues I suspect we'll see a change in check out to 10 AM at some point and a minimum stay of 3-4 days or even a charge for houskeeping for less than a certain number of days wouldn't surprise me either.

 

[Crystal_27]

In the case of a late check-out, here are some possibilities:

...or simply...

"I paid thousands of dollars for DVC so I'll leave when I'm good and ready."

I think that you hit the nail on the head here. I've read numerous threads here on The DIS, and have overheard comments at DVC gatherings, much in the same vein. It's really sad, but I guess the entitlement mentality is everywhere.

That said, in the case of the OP's mousekeeper, I think think if Disney charged rack room rates for those who don't check out by 11:00 a.m. SHARP then that would curve the behavior. (Of course, then we'd probably have to suffer through weekly threads here on The DIS about how these *horrible* CMs at Disney had the nerve to charge someone for not checking out on time.)

 

[BEASLYBOO]

In part due to housekeeping issues I suspect we'll see a change in check out to 10 AM at some point and a minimum stay of 3-4 days or even a charge for houskeeping for less than a certain number of days wouldn't surprise me either.

Am I to read between the lines and interpret your statement as having inside information that this is being considered. Once again, why punish those that observe the rules as well as those that don't. This is un-necessary, all Disney has to do is inforce the 11am checkout with the added statement to the registration form you sign that says, 'Late check out will result in additional room charges." and inforce it. $50 per 15 minutes seems reasonable to me, and when it gets to a full hour, boom you pay for a full day, based on your accomodations.

 

[TDC Nala]

Well, they were rude. But as for what they were cooking, I'm sure they weren't cooking it just to antagonize the housekeeping staff. Guests should cook whatever they want to cook. (These guests, of course, should not have been in the room at that point cooking anything.)

 

[BEASLYBOO]

TDC Nala, you're right, it doesn't matter what nationality, what they're cooking preferences are, they paid for the room till 11am. Point is. they should have been out at 11am and they shouldn't have been rude.

 

[Dean]

Am I to read between the lines and interpret your statement as having inside information that this is being considered. Once again, why punish those that observe the rules as well as those that don't. This is un-necessary, all Disney has to do is inforce the 11am checkout with the added statement to the registration form you sign that says, 'Late check out will result in additional room charges." and inforce it. $50 per 15 minutes seems reasonable to me, and when it gets to a full hour, boom you pay for a full day, based on your accomodations.

No inside info from DVC but more overall interpretation of the situation and that fact that the majority of timeshares are 10 and not 11 and this allows more cleanings with less staff. While I'm sure some would see it as a punishment, I would see it as a timeshare management decision as I would to do pay to play for short stay housekeeping and a min stay.

 

[BEASLYBOO]

No inside info from DVC but more overall interpretation of the situation and that fact that the majority of timeshares are 10 and not 11 and this allows more cleanings with less staff. .

Thanks for the info, I only have DVC, I wasn't aware that other timeshares have a 10am checkout.

 

[smjj]

I don't know, maybe its just me but I think a 10:00 checkout is too early. Disney is different in that most guest come with small kids and we all know how that is. I don't care if that is a standard other places or not. I am getting tired of Disney cutting back on benefits and using the "excuse" of cost cutting due to hard times. Many people seem to understand it from Disney's point of view to the exclusion of what effect it has on the guest. "We" use to be Disney's main concern. Now it seems that saving a buck or two is their main concern and their "excuse" is cost. There comes a breaking point and they have reached it with me. If Disney is having problems getting the rooms clean, then hire more cast members. If I recall, Disney is making a very good profit this year. It may also be that this thread was started as an exception to the rule and most rooms are cleaned and ready ontime because people check out ontime. We have not had any problems. Maybe this whole thread is a 1 in 100 case...smjj

 

[snowbunny]

I don't know, maybe its just me but I think a 10:00 checkout is too early. Disney is different

Of course 10 am is earlier than anyone wants to leave, but it's common yes even in Orlando. I have a cash ressie at Hilton Grand Vacation Club on International Drive in a couple of months (quite popular with famlies) and the checkout time (member or cash) is 10 am.

I agree with the statement that this *member enhancement* is probably coming at some point.

 

[Mickey'sApprentice]

Perhaps DVC will change check-out/check-in to 10:30 - 4:30.

I think 4:30 is a little late, but would accept it IF the 4:30 check-in were firm and GUARANTEED!

 

[Dean]

I don't know, maybe its just me but I think a 10:00 checkout is too early. Disney is different in that most guest come with small kids and we all know how that is. I don't care if that is a standard other places or not. I am getting tired of Disney cutting back on benefits and using the "excuse" of cost cutting due to hard times. Many people seem to understand it from Disney's point of view to the exclusion of what effect it has on the guest. "We" use to be Disney's main concern. Now it seems that saving a buck or two is their main concern and their "excuse" is cost. There comes a breaking point and they have reached it with me. If Disney is having problems getting the rooms clean, then hire more cast members. If I recall, Disney is making a very good profit this year. It may also be that this thread was started as an exception to the rule and most rooms are cleaned and ready ontime because people check out ontime. We have not had any problems. Maybe this whole thread is a 1 in 100 case...smjj

No doubt 10 AM is more difficult than 11 or even 12 but it's workable with a little effort and some planning. I'd say that given DVC's set up with shorter stays, the later check out is more difficult for the system than are many other timeshares. Obviously there are several factors. A timeshare that is a full week and only changes over on one day has a major rush and this is one of the reasons you've seen full week timeshares go to staggered check in days. However, DVC has more full cleanings per villa than do most (likely all) full week timeshares and likely more than even those that allow shorter check ins like Bluegreen or Wyndham. There are almost no timeshares in the US that have daily housekeeping and relatively few that have a midweek cleaning though that option is not especially uncommon. Some also do a towel exchange though more for pool towels than regular towels.

Thanks for the info, I only have DVC, I wasn't aware that other timeshares have a 10am checkout.

One of the things I've attempted to do over the years is give a broader reference point when discussing the Disney Timeshare, glad I was able to do so in this situation.

To be clear, I prefer 11 and I'd also like for check in to the room after 4 to be the rare exception. It is my opinion that DVC doesn't put enough planning and effort into this area. I'm sure there are plenty of steps along the way that could be improved and I'm convinced that the major issues are not number of housekeepers or how many villas they have to clean, IMO, it's a system problem first and foremost. I do not believe for a second that a change in check out will have a major affect on the times the rooms are ready. I can't see odd numbers like 10:30 being workable.