The nerve of some people!

[jekjones1558]

Yesterday as we were leaving for Epcot we saw our wonderful mousekeeper in the hallway with tears in her eyes. When I asked if I could do anything to help, she told me that she had knocked on the door of a room AT 2:00 PM to ask when they would be checking out. She was told "When we are good and ready" and the door was slammed in her face. She also noted that the occupants had been cooking some kind of ethnic food which made the room smell, so she would need to do extra deodorizing. It is a wonder to me that Disney is able to keep good mousekeepers when they are treated so poorly by some guests. I will continue to tip my good mousekeepers and hope that it helps them to forget about the boors who visit WDW.

 

[JPS439]

Isn't check out 11am? Sounds like it's time to call in security....

 

[bobbiwoz]

Hugs to xxxxxx...I have a feeling that I know her by sight.

I'm sorry this happened to her.

Bobbi

 

[DenLo]

Shouldn't mousekeeping have a procedure for their staff to follow to report that someone has not checked out on time? I think it is horrible that Nazareen's only recourse is to continue to knock and be treated rudely.

 

[wildernessDad]

It's time that Disney grow some bigger ------- and toss these jerks out!

 

[Simba's Mom]

It's time that Disney grow some bigger ------- and toss these jerks out!

Boy, do I agree with you!

 

[bringmethathorizon]

thought that if you stayed past checkout you could be charged an extra night.

 

[Horace Horsecollar]

If the resort isn't 100% sold out, there's an easy solution for guests who refuse to vacate their villa when they're supposed to:

The resort needs to charge an additional night to those guests, either in points or cash, and to tell those guests that they are now welcome to stay in the villa until 11 a.m. the next day. I believe the law would be on the resort's side. Sure, the guests are likely to be angry if that happens, but I wouldn't have any sympathy for them.

I'm not saying there shouldn't be a reasonable grace period after 11 a.m. Also, if there are unusual circumstances, such as a sick child, and the guest makes arrangements with the resort, I could see making an exception.

However, guests who stay beyond check-out into the afternoon should pay for that privilege.

 

[dianeschlicht]

thought that if you stayed past checkout you could be charged an extra night.

Well, sometime they are if they are alerted to it and well they should!!! The only thing some folks understand is when it effects their wallet.

 

[dianeschlicht]

If the resort isn't 100% sold out, there's an easy solution for guests who refuse to vacate their villa when they're supposed to:

The resort needs to charge an additional night to those guests, either in points or cash, and to tell those guests that they are now welcome to stay in the villa until 11 a.m. the next day. I believe the law would be on the resort's side. Sure, the guests are likely to be angry if that happens, but I wouldn't have any sympathy for them.

I'm not saying there shouldn't be a reasonable grace period after 11 a.m. Also, if there are unusual circumstances, such as a sick child, and the guest makes arrangements with the resort, I could see making an exception.

However, guests who stay beyond check-out into the afternoon should pay for that privilege.

It just occured to me that there might be a great way to enforce this! At 11 am, all the locks stop working and the electricity is turned off until housekeeping comes in and turns it on again! That would get them out in a hurry! I'm guessing just once of having to get ready and pack in the dark without a kitchen and being unable to open your door might work wonders!

 

[tjkraz]

It just occured to me that there might be a great way to enforce this! At 11 am, all the locks stop working and the electricity is turned off until housekeeping comes in and turns it on again! That would get them out in a hurry! I'm guessing just once of having to get ready and pack in the dark without a kitchen and being unable to open your door might work wonders!

I don't believe that would be legal. From what I have read of the hospitality laws, the hotelier cannot bar guests from accessing their belongings or otherwise negatively impact the stay. The laws are designed more to protect guests from unscrupulous hotel managers rather than the other way around.

Even security cannot evict guests--they would have to get local law enforcement involved.

About the only immediate action the hotel can take is to impose financial penalties. And you won't get any arguments from me on that point.

 

[dianeschlicht]

I don't believe that would be legal. From what I have read of the hospitality laws, the hotelier cannot bar guests from accessing their belongings or otherwise negatively impact the stay. The laws are designed more to protect guests from unscrupulous hotel managers rather than the other way around.

Even security cannot evict guests--they would have to get local law enforcement involved.

About the only immediate action the hotel can take is to impose financial penalties. And you won't get any arguments from me on that point.

Oh, I knew it wouldn't be legal, I mostly said that tongue in cheek, but I wish Disney would charge the "priveledged" ones who feel the rules were meant for everyone else but them. I think the "self extending" past check out time is getting out of hand, and I think that's why it gets later and later for us to get into our rooms on time.

 

[Mickey'sApprentice]

jekjones:

Thanks for telling us about this, but please remove the name of your very dear mousekeeper for her protection.

I believe that Disney employees read these threads, and a hard nosed supervisor could really come down on her with a reprimand for telling you about the situation.

 

[JimMIA]

It's time that Disney grow some bigger ------- and toss these jerks out!

They don't need "some bigger"...they just need some!

Disney doesn't enforce anything.

 

[Dean]

They don't need "some bigger"...they just need some!

Disney doesn't enforce anything.

If they had backbone and consistency and just followed the rules in place consistently, we would all know what to expect and it'd stop most of these thread's like the valet and occupancy in their tracks. Inconsistency has always been a big problem for Disney. In this case it's really easy. Once it gets to this point you just have a manager call the room and tell them they're being charged an extra night and there will be cleaning bills in addition as applicable. The only group this won't work for is those that rented from a member. Certainly you can punish the member, and some would suggest you should, but it wouldn't get the attention of the culprit. They should also demand a CC at check in, that would solve a lot of the problems right there and then all you'd have left are the dead beats that are willing to manipulate the CC system. For members, cash guest and even exchangers, you have definite options to punish the person responsible in almost every instance.

 

[jekjones1558]

jekjones:

Thanks for telling us about this, but please remove the name of your very dear mousekeeper for her protection.

I believe that Disney employees read these threads, and a hard nosed supervisor could really come down on her with a reprimand for telling you about the situation.

Thanks. Good suggestion.

 

[tinkerfan1]

That's one thing I've said many times, I can not stand to see a CM being treated badly. They do SOOOO much to make our vacations magical. Mean people, well, I can't say it on disboards. Let's just say, they stink!

 

[JimMIA]

If they had backbone and consistency and just followed the rules in place consistently, we would all know what to expect and it'd stop most of these thread's like the valet and occupancy in their tracks. Inconsistency has always been a big problem for Disney. In this case it's really easy. Once it gets to this point you just have a manager call the room and tell them they're being charged an extra night and there will be cleaning bills in addition as applicable.

I agree, and I think the charge should be a cash charge at the rack rate, not points. If an owner is violating the policies of the resort, they shouldn't be allowed to use their points to facilitate the violation.

That's really the only thing you can do. As Tim pointed out above, the only other way to get the people out is to legally evict them and I believe that's a legal process that would take several weeks. The guests have to be notified in writing in a certain format, and they have to be given a period of time to pay up or leave before they can be evicted. A court order is required; the police can't just show up and declare the guests trespassers because Florida law prevents that.

 

[smjj]

Reading this thread, I am not going to get that upset. Why, because there are always going to be those people who do not want to follow the rules. DVC now has many,many members and there are going to be those that just act this way, its a fact of life. Heck, they may not even have been DVC members. I just remember to do my part and treat everyone with courtsey and respect and follow the rules. All these ideas about growing bigger ***** and having security rush up and evict them are just not in my mind valid. I feel that Disney does try and do their best without creating a big scene. I know I will probably have a few who feel I am being cold and uncaring about this but I feel it is just a rude couple of people so move on....smjj

 

[dianeschlicht]

I agree, and I think the charge should be a cash charge at the rack rate, not points. If an owner is violating the policies of the resort, they shouldn't be allowed to use their points to facilitate the violation.

I agree, Jim! I think they just need to make it known that self extending will NOT be tolerated, and it wont take long before no one is staying beyond the very generous check out time of 11 AM.