Test new level of member services

[mirnmart]

Anyone get an email to test a new level of members services for an upcoming stay?
“

We are excited to share that Disney Vacation Club® is piloting an all-new Member Experience Specialist Team. You’re invited to participate in this new program before arriving and during your upcoming stay at Disney's Old Key West Resort where you will have the chance to experience a new approach to Member Services. Our goal is to make sure your next welcome home is set up to be truly magical! Along with existing pre-arrival and on-site support, the Member Experience Specialist Team will help manage your vacation requests in a proactive, personalized way. To ensure that you arrive with ease and while on-property, this dedicated team can assist with By email correspondence, we can assist with: Dining reservations requests and wish lists Searching for recreation availability Resort reservation requests General questions Making Theme Park Reservations with previously purchased tickets By calling us and speaking to one of our Cast Members, we can also assist with: Confirming dining reservations with a Credit Card Purchasing park tickets and special event tickets Organize your special events Setting up your My Disney Experience app Disney Magic Mobile Digital Wallet Pass for Membership benefits Please note that the following events and activities have separate reservation lines: Disney Private VIP Tours: (407) 560-4033 Walt Disney World® Golf Tee Times: (407) WDW-GOLF Victoria and Albert’s at Disney’s Grand Floridian Resort and Spa: (407) WDW-DVNA Your booking day for dining, recreation, and tours will open on 6/24/2024. If you would like our assistance in booking, so you don't have to, please send us your Wish List no later than 6/19/2024 so we can be prepared. In the event we are unable to secure a request, we will continuously search on your behalf.

I was a little skeptical at first because I usually like to manage every detail myself but we had booked a trip for the last week of August on a whim and didn’t have any big plans so I decided to take them up on their offer. I emailed them a list of dining reservations and a fishing excursion I wanted in advance. Today at my 60 day mark they emailed me back at 6:45am to say they had all been secured (for my party of 11) and I just have to call in with my credit card to secure in the next few days. I’m impressed! Was nice not having to be up for 6am and have the website crash multiple times while stressing to get reservations

 

[CarolMN]

Wow! That was impressive, especially for a party of 11. Enjoy!

 

[CarolynFH]

Wow, the really big benefit is having all those ADRs booked for a party of 11! No trying to book split parties using two different MDE accounts, no calling the Dining line and hoping to get help - that’s wonderful.

 

[CWTC]

Are you in a GV? They’ve been doing this for a few years I think for poly bungalows, copper creek cabins, and all GVs.

We had them book our dining reservations during our last bungalow stay. They booked all our dining reservations for 8 days and did a great job.

It’s a great service!

 

[CarolynFH]

Are you in a GV? They’ve been doing this for a few years I think for poly bungalows, copper creek cabins, and all GVs.

I had forgotten this - we have a GV booked in January, and it would be marvelous if we didn’t have to stress about booking ADRs!

 

[HyperspaceMountainPilot]

I hope the OP will comment on whether or not they are in one of the high roller room types!

I would love this kind of white glove service (and not waking up at ungodly hours on the West Coast) but do not need all the space of a GV. I have been meaning to try out a cabin though.

 

[JackosinDIS]

Is this a service provided with not for direct members? We are booking a GV for next summer (party of 10) and this would be fabulous!

 

[lew4949]

White glove service indeed, very nice! Especially the assist with the ADRs, as everyone has noted. I wonder if it is only for direct members though, as I have GVs booked for the end of August at both BLT and AKV and haven't seen anything like this. All my contracts are resale.

 

[J-Dog]

We had this same thing in 2022 when we were booked in a RIV GV. So they've been doing this for at least a few years for certain reservations.

My take on it - it was kind of nice to not have to get up at 3am (PDT) to reserve ADR's, but they didn't get many of my first choices, so I ended-up eventually changing most of them anyway. The rest of the services were kind of nice but certainly not essential, and you can do all of them yourself fairly easily. Basically, I would use this again as long as it stays free, but it would never be worth paying for this service, IMO.

 

[tidefan]

We got this e-mail for our upcoming stay at a SSR GV, but I didn't bother with it as there wasn't anything that we needed them to do. Heck, we still aren't 100% sure of the exact number of people that will be with us!

 

[mirnmart]

Are you in a GV? They’ve been doing this for a few years I think for poly bungalows, copper creek cabins, and all GVs.

We had them book our dining reservations during our last bungalow stay. They booked all our dining reservations for 8 days and did a great job.

It’s a great service!

We are in a GV at OKW! Never thought about that being a factor!

 

[mirnmart]

Is this a service provided with not for direct members? We are booking a GV for next summer (party of 10) and this would be fabulous!

We technically did not buy direct but it was before all the restrictions so we do have the blue card perks.

 

[MICKIMINI]

Nice!

 

[CarolynFH]

Oh my, I wonder whether this service will extend to help with booking LLs under the new system? Maybe not have to be up and awake at 6:00 AM Central, 7 days before checkin, to book LLs at 7:00 AM Eastern? (OTOH, DD is always up at that time - I'll let her do it, if this service won't! )

 

[dez1978]

That would be amazing! We have 8 of us, but it's 2 families so it's cheaper to book 2 1 bdrms than 1 villa.

 

[lehrsj]

I am wondering why Member Services wants to do this. I mean it takes time and thus money so what is in it for them?

 

[J-Dog]

I am wondering why Member Services wants to do this. I mean it takes time and thus money so what is in it for them?

Good question. There was a much bigger thread on here about this in late 2022, if I recall correctly. The hypothesis at the time was that DVD was using this as a test/practice to eventually open it to all DVC members as a paid service. But so far, that hasn't happened, so IDK.

 

[Donna M]

We've stayed in the cabin at Copper Creak and did not get the email.

 

[muppets3d]

Good question. There was a much bigger thread on here about this in late 2022, if I recall correctly. The hypothesis at the time was that DVD was using this as a test/practice to eventually open it to all DVC members as a paid service. But so far, that hasn't happened, so IDK.

Considering there are thousands of Disney travel advisors or whatever they call themselves on Instagram jumping over each other to do this for people for free, I can't fathom who would pay for it. Granted DVC members can't book with a travel specialist, but we also know what we're doing (or we wouldn't have bought DVC).

 

[CWTC]

Considering there are thousands of Disney travel advisors or whatever they call themselves on Instagram jumping over each other to do this for people for free, I can't fathom who would pay for it. Granted DVC members can't book with a travel specialist, but we also know what we're doing (or we wouldn't have bought DVC).

We do know what we are doing - true. That said, it was so nice to email them a list of the dining reservations that we wanted, they made the reservations (along with some back ups if the specific time wasn’t available), and then they called once it was all done. It was so nice to not have to book each dining reservation ourselves at zero dark thirty. Depending on the price, I would totally pay for this.