We ate at Narcoossee in September. We had good service. I honestly can't remember our waiter/waitress, but that's how good it was - unobstrusive, everything was anticipated, showed up correctly, etc. The food was good, although it's not the kind of place that is more inventive/creative. I had the whole fish and it was absolutely delicious. I have a hard time finding whole fish in the US - I only see it on maybe 10% of the restaurants we frequent - so I was delighted to find it on the menu at Narcoossee (perhaps it has to do with the fact that we're inland). The kids' meals were also really, really good (I see kids in your siggie, so I'm assuming this info is important) and the service towards them was great (apps out quickly, micky-shaped straws provided without us asking, etc.). To give you an idea of how much they ate, we had to take their dessert to go

Let me tell you, my kids always save room for dessert.
I also stressed my Narcoossee ADR last year and read many reviews of and I think you need to be careful when ordering here. For example, the surf-and-turf gets more bad reviews than good ones. One of our apps was just OK (the duck roll?). Honestly, it was a glorified fried spring roll. Nothing special. So, I can see where the not-so-great reviews come from. I would take note about what people like and see if that's something that appeals to you. As I mentioned, the food is more straightforward - less inventive than some of the other signatures (like Cali Gril). Also, this is a more casual restaurant. I think that's great if you're dining with kids, but perhaps those looking for a more upscale experience may be disappointed. I actually enjoyed the atmosphere. It seemed casual, relaxed. We did not have a window table and were there early (not for Wishes), but still found it enjoyable.