Well, do you really want to know? We stayed at the Villages two years ago and would not stay there again due to the deplorable customer service we received. Several issues arose--We were renting a stroller from ABBF, it was in the luggage closet. After we checked in and went to our villa, I went back to get the stroller. I waited over 45 minutes for someone to come and open up the storage area to get the stroller for me. The worst part was that they kept telling me it would be just a few minutes and when I asked if they could bring it to our room was told no they couldn't. When we checked in, we verified that we needed a portacrib and highchair and were told they would be delivered soon. The whole time I was waiting, they still had not arrived at the villa. Called when I got back and were told they would be coming "soon." Finally put the baby to bed in the big master bed and the crib arrived around 8:30--4 hours after we had checked in.
Okay, we were ready to enjoy our vacation and put this behind us. A couple of days later, my DH bumped another car while backing out of the parking lot. We stopped and got out and this guy--employee--bellowed down from the balcony above that we were not to go anywhere. He was calling security and had our license number so we better not try to leave. Excuse me??? We Were both out of the car and had been discussing how to find out whose car it was. So, security came, located the owners of the car who came out and said, "Looks fine to me. I have that dumb rental car insurance anyway, so I don't care." and went on his merry way. Security was not as rude as the maintenance guy, but that one really through us for a loop.
Throughout the week, we could smell paint and hear random hammering. The first few days it wasn't bad and only occassionaly did we have to step around a cart in the hall area with repair and painting stuff on it. Then, by about Weds, there was stuff all over the place in the hall. To the point that I was worried my kids would trip. We let it go for the first day. THe second day we called the front desk to complain. On this same day, there appeared a huge bin/hamper type thing with dirty linens in it by the elevator. It also did not go away. Friday night, the noises from the apartment next door were getting louder and louder. When they turned on what must have been a vacuum at 12:30 at night, and woke up the baby, I lost it. I called the front desk again. We had called two other nights and each time they pretended to not know where the noise could be coming from. No more help this night either.
Upon check out, I tried to complain to the manager or someone more influential than the desk clerk. I was given a card with an address on it. Okay.....I wrote them a letter. THe response I got back was basically "We are sorry your stay did not live up to your expectations. We hope you will stay with us again." Uhhhh, no I won't.
So there you go--you wanted the bad, you got it! And yes, this was the Vistana Villages on International Drive. Someone told me when I first posted about this that I had to have the wrong property. I don't.
