Mmm... We weren't booked into our hotel last sept thru TCD, luckily the Clarion Universal had a very nice man on the desk that night and he told us not to worry as he would sort it. It was 11.30 pm as we'd been delayed at Manchester due to TCD pinching our cabin crew for a flight to Paphos, and the week before the labour day weekend, and our first time in florida, so very scary indeed!
Of course TCD reply to my letter was that we WERE booked in and the man must have been mistaken. Makes you wonder doesn't it........??