SW Refunds - Well, which way is it?????

[Nennie]

Good to know! Thanks for the info Cepmom!

 

[Lewisc]

You previously posted that thanks to CEPMAN you now understand the concept of fare buckets. THE LARGE TYPE AND RUDE RESPONSE DOES NOTHING TO CLARIFY YOUR POINTS.

What was the fare basis of your original reservation and what was the fare basis of your new reservation. Specifically what was the description;DING, internet, fun fare etc and what was the letter designation for the fare.

You first asked a very reasonable question, why are some passengers eligible for a cash refund and others only get a credit. At least three of us explained the difference to you, you said you now know how "fare buckets" affect the determination but now you make a post where you ignore the distinction and attack a poster who's trying to give you valid information.

YOU, and your friend, are THE ONLY POSTERS IN THIS THREAD THAT'S DOING ANY FLAMING AND ARE BEING RUDE.

First of all, I would like to clarify a few points.

1. THE FLIGHT NUMBERS DID NOT CHANGE.
THE TIMES DID NOT CHANGE
THE DATES DID NOT CHANGE. ARE YOU FOLLOWING ME HERE???

2. We were not being critical of SW. I only fly SW and will continue to do so. All Rox and I did here was ask a question as to why SW wasn't consistant in issuing refunds to others in the exact same situation.

3. What can you do to make me happy? I have been made aware in several pm's I received about your "holier than thou" attitude that you have apparently had for years. Didn't you get banned from these boards in the past for this exact same reason?? Frankly, this is getting sickening, quickly getting old and no longer positively informative for anyone. That is what's a shame. What you can do to make me happy is move on to another thread. Oh, and the next time you see a post from me asking for assistance with an issue or an answer to a question, please, by all means, do not respond. There are thousands of other knowledgeable people on these boards who aren't self-proclaimed know-it-alls (as how it was worded to me) and I welcome their input to my queries. No need to let a few bad apples ruin it for the whole bunch of us. Have yourself a wonderful Disney evening. I know I will..

 

[ro80]

My response to your "buddy" goes for you as well. One particular subscriber who pm'd me ( and I'd be more than happy to show it to you) did say that the 2 of you seem to think you can "team up" on people with your know-it-all attitudes. He hit the nail right on the head. It's amazing how many people know the reputations of others. Apparently I have struck a nerve, heh. Look up the word rude in the dictionary. There is a big difference from being rude and being right about people. This thread is dead so, please, please, please, put us all out of our misery and start another SW thread on your own. Apparently, from the pm's I've gotten, many people are tired of your antics. Your replies are no longer worth the time of responding to as they are absolutely meaningless. Quit beating a dead horse and move on.

 

[Lewisc]

You didn't answer my question. What was the fare basis, including letter designation, of your two reservations? You already said you understand that's the basis of being entitled to a cash refund yet you left that information out of your rant. You didn't clarify the facts when you left out information which you already know is necessary.


You asked a question. Didn't like the answers. Attacked the posters who tried to answer your questions. You continue to attack SW for having a policy in which a limited number of passengers are eligible for a cash refund but most passengers only get a credit.

Rude is continuing to ask a question when you already know the answer. Rude is continuing to complain about a company that won't give you more than you're entitled to.

By the way it's rude to forward private messages to others. A poster can either post in this thread, start a new thread or send me a PM. It's rude for you to forward the PM to me, even if I ask you to do so.

My response to your "buddy" goes for you as well. One particular subscriber who pm'd me ( and I'd be more than happy to show it to you) did say that the 2 of you seem to think you can "team up" on people with your know-it-all attitudes. He hit the nail right on the head. It's amazing how many people know the reputations of others. Apparently I have struck a nerve, heh. Look up the word rude in the dictionary. There is a big difference from being rude and being right about people. This thread is dead so, please, please, please, put us all out of our misery and start another SW thread on your own. Apparently, from the pm's I've gotten, many people are tired of your antics. Your replies are no longer worth the time of responding to as they are absolutely meaningless. Quit beating a dead horse and move on.

 

[goofy4tink]

Alrighty then.....let's try to play nicely here. Insulting or personal attacks will not be tolerated. There are plenty of good, knowledgeable folks out there, who are happy to help others. Let's not turn this into a 'he said/she said' thread. If you have a question, or an answer, then please post accordingly. But leave out the 'editorial' comments.

 

[Lewisc]

The poster needs to post the exact fare designation, description and letter class, and then someone can help her determine if she's entitled to a cash refund, and should be persistent with SW or if she's only entitled to a credit and should stop wasting her time. I thought she said the lower reservation was in a different "fare bucket" but that information hasn't been provided in recent posts.

When posters report getting a cash refund, before or after their flight, they don't generally list the exact fare basis. It's not clear if the poster was entitled to a cash refund or got an exception.

It does sound like SW is starting to tighten up on some of the exceptions. Knowledge spread via the internet was causing an occasional exception to become new policy.

The SW credit is transferable. Most people can use the credit or find a friend or relative that can use the credit. I think it's against SW policy to sell the credit, check before selling it on ebay.

Alrighty then.....let's try to play nicely here. Insulting or personal attacks will not be tolerated. There are plenty of good, knowledgeable folks out there, who are happy to help others. Let's not turn this into a 'he said/she said' thread. If you have a question, or an answer, then please post accordingly. But leave out the 'editorial' comments.

 

[goofy4tink]

The poster needs to post the exact fare designation, description and letter class, and then someone can help her determine if she's entitled to a cash refund, and should be persistent with SW or if she's only entitled to a credit and should stop wasting her time. I thought she said the lower reservation was in a different "fare bucket" but that information hasn't been provided in recent posts.

When posters report getting a cash refund, before or after their flight, they don't generally list the exact fare basis. It's not clear if the poster was entitled to a cash refund or got an exception.

It does sound like SW is starting to tighten up on some of the exceptions. Knowledge spread via the internet was causing an occasional exception to become new policy.

The SW credit is transferable. Most people can use the credit or find a friend or relative that can use the credit. I think it's against SW policy to sell the credit, check before selling it on ebay.

A few things we all need to keep in mind here...

1. We sometimes try to compare apples to oranges. If one person is talking about a 'fun fare' and someone else is talking about an 'internet fare' the same info isn't going to apply to both situations. I think that's what's happening here.

2. We are 'only' an internet discussion board. You should never take the word of a DISer as gospel truth regarding your future actions. SW reps just aren't going to care that so and so on the DIS said that they got different results. If you want the bottom line, go to the professionals. We can only relate our own experiences...I know that I have had completely different experiences than others in almost exactly the same situation...go figure.

3. We can agree to disagree but do so nicely. For the most part, that's what happens here. But sometimes someone feels 'threatened' either by a tone or a particular response. Let's not go overboard here.

Thanks to all of you who have provided some good insights here!!

 

[Donna]

Alrighty then.....let's try to play nicely here. Insulting or personal attacks will not be tolerated. There are plenty of good, knowledgeable folks out there, who are happy to help others. Let's not turn this into a 'he said/she said' thread. If you have a question, or an answer, then please post accordingly. But leave out the 'editorial' comments.

I'm glad a moderator has found this thread. I was just wondering, why do moderators let certain members/posters continue to post rude/attacking/harrassing comments on, not just THIS thread, but alot of threads. If you look at other posts from these members, this isn't the only time they are like this. Why do the moderators allow this to continue. This only drives away the people who are looking for legitimate responses to inquiries. There are people afraid to ask questions on these boards because they will be nit-picked line by line. Only when a moderator shows up do they try to be on their best behavior.

 

[Lewisc]

Anyone who thinks a thread or posts are violating DIS posting guidelines is welcome to report the situation to a moderator. I did so with this thread.

Diane (goofy4tink) was kind enough to summarize the information that several of us previously posted in this thread. I'm glad to see the OP seems to accept the accuracy of the information.

Several of us try to help by providing accurate information. Sometimes it's not the answer a poster is hoping for but I try not to post unless I'm very sure I have the correct information.

CEPMOM was kind enough to answer the original question early in this thread. Unfortunately those of us who posted didn't do so in a matter that the OP was able to follow.

Some of us are afraid that continual requests by passengers for exceptions may result in SW tightening up their rules. SW is one of the few airlines that give us a full credit when we rebook to take advanage of a fare sale. I'd hate to see the "bean counters" decide to start charging us for making changes.

I'm glad a moderator has found this thread. I was just wondering, why do moderators let certain members/posters continue to post rude/attacking/harrassing comments on, not just THIS thread, but alot of threads. If you look at other posts from these members, this isn't the only time they are like this. Why do the moderators allow this to continue. This only drives away the people who are looking for legitimate responses to inquiries. There are people afraid to ask questions on these boards because they will be nit-picked line by line. Only when a moderator shows up do they try to be on their best behavior.

 

[NCRedding]

I'll wade in and ask my question: I booked a "Fun Fare" rate of 109 (more or less). I later saw the same flight at a cheaper "Fun Fare" rate of $93. When I modified my reservation, I was given a $64 credit for future travel (I bought 4 tickets). I am flying in January--after I finish my flight, can I request that my credit card be credited, instead of keeping the credit for future travel? If I had cancelled and rebooked, instead of modified, would the result be any different?

This will only be my 3rd time with SW, but I do like what I've experienced thus far.

 

[disneyldwjr]

I'm not 100% sure, but I think it will result in TTF with the orginal exp date

I believe you are totally correct in this case.

 

[disneyldwjr]

I'll wade in and ask my question: I booked a "Fun Fare" rate of 109 (more or less). I later saw the same flight at a cheaper "Fun Fare" rate of $93. When I modified my reservation, I was given a $64 credit for future travel (I bought 4 tickets). I am flying in January--after I finish my flight, can I request that my credit card be credited, instead of keeping the credit for future travel? If I had cancelled and rebooked, instead of modified, would the result be any different?

This will only be my 3rd time with SW, but I do like what I've experienced thus far.

It will totally depend on what "fare bucket" each "fun fare" fell into. If they are the same, which does happen, you could probably call now and get the refund.
If you had cancelled and rebooked, you would have been given a credit. Not a lot different than now. Since we do not know what "fare bucket" your flights fell and now fall into, it might be worth a call to SWA's customer service/relations. The number is on the website under contact us.
Hope this helps.

 

[goofy4tink]

I'm glad a moderator has found this thread. I was just wondering, why do moderators let certain members/posters continue to post rude/attacking/harrassing comments on, not just THIS thread, but alot of threads. If you look at other posts from these members, this isn't the only time they are like this. Why do the moderators allow this to continue. This only drives away the people who are looking for legitimate responses to inquiries. There are people afraid to ask questions on these boards because they will be nit-picked line by line. Only when a moderator shows up do they try to be on their best behavior.

As Lewisc said, if you have any concerns whatsoever about a particular thread/post, please let a moderator know. We do not, at least not knowingly, allow certain posters to post whatever they want. There are set guidelines here on the DIS which should be followed by everyone...no preferential treatment for anyone, not even for moderators!!!
Hopefully, all will feel welcome to post and ask questions without feeling as though they will be attacked. Moderators are always hanging around.....we try not to step in and wield our 'mighty' powers....I am so NOT Big Brother!!!!

 

[disneyldwjr]

As ro80 has been trying to explain on my behalf, there remains a little confusion on how and why some people have money returned to their credit card and why some (OK, why I) did not. Long story short...since May I've bought airfare for 3 vacations, initially September, then November and finally January. In each case, the original airfares reduced and I cancelled then rebooked ending up with travel funds. The travel funds were applied to subsequent airfare which ultimately reduced or was "dinged" down at which time I cancelled and rebooked. I always kept the passengers, flights, dates etc unchanged. Anyway, in the end, I was surprised to learn that the remaining travel funds had to be used by May '07. Since I won't be able to use those remaining funds before they expire, I called the 800# to ask for a refund...no. I called the 214 number and was told I could have a 6 month extension, but not a refund. I'm glad for the extension, but wonder why some people are being given refunds and some not...

In rereading your post, it appears the reason you cannot get a refund is because you cancelled and then rebooked using credits. Had you just changed the flights to a lower fare (keeping in the same fare code) you probably would have been able to get a refund. I realize it is not possible to change when you get a ding, you have to cancel and rebook, hence the credit.