Super Shuttle

[Adam&Alex's Mom]

I just reserved my Super Shuttle for our trip on Sunday! (SNA to the GC) We are doing the private van - has anyone ever asked the van driver to stop at a convenievce store on the way? Do you think they would? and what would be be a good tip - we are paying 60 each way with a coupon and I was thinking 10 bucks... we will have 2 bags and 3 back packs.

whoo hoo less than a week!

TIA!!

 

[Sherry E]

I just reserved my Super Shuttle for our trip on Sunday! (SNA to the GC) We are doing the private van - has anyone ever asked the van driver to stop at a convenievce store on the way? Do you think they would? and what would be be a good tip - we are paying 60 each way with a coupon and I was thinking 10 bucks... we will have 2 bags and 3 back packs.

whoo hoo less than a week!

TIA!!

Did you pre-pay for Super Shuttle already with a credit card or do you pay upon pick-up? When I spoke to them last year, it seemed like the girl on the phone told me that they require pre-payment, but that may have just been for my request (which was a home pick-up, not airport). Anyway, if you pre-pay, I was told that they automatically add on the tip. She even gave me the total price with their tip included. So beware of that - if it has already been added into your amount, you may not want to dole out extra $$ for tip....unless you ask them to stop somewhere, in which case you probably would want to slip some extra cash their way, because I don't know if they do or are supposed to do that.

 

[disheadz]

I have used them several times and found them to be professional if not friendly. It would not surprise me if they would not stop. I usually have a lot more stuff and tip $10-$20 depending on my mood.

 

[Adam&Alex's Mom]

I booked my res online and there was a field for tip that automatically calculated 18% - but the field was editable... so I put in zero and it accepted it. I prefer to tip based on performance vs blindly. I guess I'll ask if they will stop - if not it is what it is

Thanks!!! 4 days to go!!! whoo hooo!

 

[Sherry E]

I booked my res online and there was a field for tip that automatically calculated 18% - but the field was editable... so I put in zero and it accepted it. I prefer to tip based on performance vs blindly. I guess I'll ask if they will stop - if not it is what it is

Thanks!!! 4 days to go!!! whoo hooo!

Okay, I see. That's great that you were able to remove the tip from your final total, so you can use your own discretion as to how much to pay the driver. I agree - I really don't ever like to be charged a tip before I have received service - for a shuttle, for a restaurant, etc. A lot of these places are getting out of hand in applying automatic gratuity. It is supposed to be a voluntary/optional reward for good service, and it is supposed to be be based on the type of service you have received - not the type of service you HOPE to receive. If restaurants and other companies can't pay their own employees more money and they need to make more money to justify raising the employees' salaries, they should raise the overall price of their services - but NOT force a tip on someone. Many people have said that this gives service workers less incentive to do a great job because they already have their tip and don't have to impress anyone.

In any case, I think when I called Super Shuttle last year to inquire about prices, since it was about a non-airport call and it would have been round trip picking me up from home and going straight to and from DLR, the girl I spoke to told me that there would be a tip applied to the amount and it would all have to be pre-paid. So I am inclined to think that pre-applying the tip is a specific thing they do for 'special requests' like a round trip home call, which you can't book online, but for the more standard calls like yours, you have the option of tipping in advance or not.