Success with Delta

[KBR]

Thank you to all who responded to my earlier post "Another Delta Policy Question" at http://www.disboards.com/forums/showthread.php?s=&threadid=55263 about failing to get a voucher from Delta on flights I had booked earlier for a higher price.

After reading everyone's replies I checked the class code for my flights (with the lower price) on the internet and compared it to the class code noted on my e-tickets to confirm that they were the same and called Delta back. The first person I spoke with listened to my explanation and connected me to the "Reissue Desk". Marnie answered the phone and happily issued vouchers for the difference! It may be because they are e-tickets but I'm not sure about that.

I posted this as a new thread so that I could retitle it hoping to help others with the same problem.

Good luck and thanks!

 

[Judy from Boise]

good for you ! Can anyone tell me the rules for using the vouchers ? Do they have numbers where you could use them online ? Or do you have to go to the Delta desk at the airport ?

 

[minster22]

We just got a voucher issued to us from Delta and were told it could be done over the phone because we had e-tickets. If we had had paper we would have to go to the airport within 24 hrs to pick up vouchers.