Thanks for the reminder, I just called again. The girl I talked to was very nice, but unable to find anything to indicate I had called and requested a refund on 4/16. She took down all the same info, and said she would get it to a supervisor who should call me in the morning. For reference - the phone number is 407-284-1231. I think that's the number for the Port Canaveral "ground crew", it's not a Disney-specific number.
I'm wondering if I had gone to Guest Services right away before I got off the ship, if it would have been taken care of right away? I'm not sure how to prevent the bag fees from getting charged. How could
DCL know that I'm exempt from the fees? They probably just charge everyone automatically...
Honestly, it's one of those things I just forgot to think about. I'll be sure to update the story once I hear from Supervisor Jennifer in the morning.
ps - what's RAC at WDW? Sorry, we just never stay on-site, I'm not up on all their cool acronyms...