Southwest help

[eyor44]

I have a credit from my last trip where the price had gone down so I rebooked. At the time of the transaction, I saw the credit, but now I can't find it. I have done this before but it was about three years ago and the web site has changed.

Has anyone done this recently and know where I can find my credit? I even tried the search engine and it didn't produce anything.

 

[jimandami]

You have to have the confirmation number of the flight for which you got the credit. When you go to checkout, there will be spot that says something like "use a credit." You put in the confirmation number, and it should come up.

 

[Shelly F - Ohio]

If you are a RR member and used you member number when you booked the trip that has a credit, simply sign into your RR acct and look under past flights. You should be able to see the confirmation number.

 

[eyor44]

Thank you both. The last time I did this, I could see the credit in my account.

 

[lost*in*cyberspace]

Has it been more than a year since you booked the original ticket? If so, your credit has expired. If not, call Southwest.

 

[disfanforlife]

I found out the hard way that the credit is only good for a year from when you booked your flight not when you fly. Next time I won't be in such a hurry to book early. Our flight price went down by almost $100 roundtrip and I will not be able to use the credit before it expires. To top if off I realized that the points I earn on the fight are based on the lower price I rebooked to. I would have been better off leaving it booked at the higher price and at least earned more points on the flight! I will know better for next time.

 

[abitcloudy]

if i booked wanna get away tickets and the price changes, will i be able to get a credit?

 

[jimandami]

if i booked wanna get away tickets and the price changes, will i be able to get a credit?

Yes you can but as stated above, the credit expired one year from the original booking date!

 

[abitcloudy]

thanks!

 

[FINFAN]

and remember, now credit is good only in the name of the booked passenger. you used to be able to use a credit toward purchase of tickets on another's name, but not any more. Also, if anyone is cancelling a flight completely, not changing a flight, don't forget to do it! SW now has a no-show policy where the passenger does not get their credit unless they have gone thru the process of cancelling their flight at least 10 minutes prior to take-off. I think it is a fair policy, but some have been caught off guard.