SOARIN'- what happened?

[hapandpam]

I know it's off topic, but wow! The Nemo show sure sounds like it gets interrupted a lot for various reasons.

Hey, that is exactly what I thought. We were there last summer, and it closed during the performance. Never knew why. Then, I was talking to two people and the same thing happened to them at different times. Maybe there are a lot of technical problems with the show.

 

[briar_rose_59]

Not being able to go on Soarin is sad but this is just horrible but things happen! Here is the video:
http://cdn3.libsyn.com/**************/fantasmic.mp4

I thought the performers handled it really well!

Man! That would kinda suck (and yes, I know that there was more than likely something pretty major going on for that to happen). I wonder what happened to make them stop it like that though.

 

[autumnbaby9]

Ummm....when you spend the kind of money you do at Disney it is your business. I'm sorry you accept whatever your told, I don't and ask questions! !

Lets hope there isn't a whole crowd of people who feel the same way as you if you ever get hurt or have an emergency while on a ride.

The amount of time to explain a situation could be the difference between life and death for someone. I would much rather the CM's take care of the emergency then give me a play by play.

 

[Cool-Beans]

I dunno.

 

[kevw67]

Ummm....when you spend the kind of money you do at Disney it is your business. I'm sorry you accept whatever your told, I don't and ask questions! !

So because you pay money to get into the park you have a right to know every little thing that goes wrong? You are a customer service nightmare. They don't owe you any explanation except that they want you out....PERIOD! You dont like it, dont go. Next time that happens to you, do all of us a favor and make a spectacle of yourself so that they escort you out of the park and we won't have to deal with guests like you.

 

[k5thbeatle]

So because you pay money to get into the park you have a right to know every little thing that goes wrong? You are a customer service nightmare. They don't owe you any explanation except that they want you out....PERIOD! You dont like it, dont go. Next time that happens to you, do all of us a favor and make a spectacle of yourself so that they escort you out of the park and we won't have to deal with guests like you.

Couldn't have said it better myself! People spend a nickel and think they should be on the board of directors! Entitlement at its finest.

 

[budmonster]

OK here is my two cents for those who want it. I agree with those who say that emergency happen, I am a 911 dispatcher and when we have a real emergency I don't explain what I am doing or bother with small talk I do my job and make sure that it is done right. SAFETY FIRST. OH and by the way I was at Nemo at AK in March of 2007 and had they same thing happen, stopping just a little bit into the show. You have to give the CMs credit when an emergency happens they have a lot of people that they are responsible for, that take a lot of patience, courage and smarts. IMHO

 

[my3disneygirls]

So because you pay money to get into the park you have a right to know every little thing that goes wrong? You are a customer service nightmare. They don't owe you any explanation except that they want you out....PERIOD! You dont like it, dont go. Next time that happens to you, do all of us a favor and make a spectacle of yourself so that they escort you out of the park and we won't have to deal with guests like you.

Well said. I hope if my family is told to evacuate a ride immediately we're are not surrounded by people asking, 'why, what's going on?'. We also pay good money and our lives should not be put in jeopardy because other's who also payed good money are nosey.

 

[RhodyJim]

This went off in a fun and interesting direction.

I think the OP was commenting on the limited information/apology that was received from Guest Services. In fact, I think that everyone who wanted information was talking about asking at a later moment. Of course, during an emergency no one stops to answer questions. But afterwards, you (the organization) had better be ready to answer questions.

 

[rainwatter]

Of course, during an emergency no one stops to answer questions. But afterwards, you (the organization) had better be ready to answer questions.

I'm torn. I really want to agree with you, and I'm as nosey as the next person, but if it was ME who was hurt or something, I wouldn't want everyone talking about it. I know they will anyway, but that dosn't mean I want the CM to give them information they don't need. With my luck, I'd hear another family talking about me and my situation while waiting in line for splash mountain.

 

[jcb]

It is human nature to wonder what happened when the extra-ordinary arises. Asking questions after the event won't hurt but don't expect much of a response. It is foolish for any corporation to let its employees discuss in public any type of incident. Don't take my word, Google: florida amusement park injuries, and look at the number of law firm webpages that come up.

Inconsistent statements to the public after an incident do no one any good, can cost the company lots of money, and end up making the company looking stupid, or worse, indifferent. There are also privacy concerns as well.

Don't misunderstand, safety concerns are undoubtedly the reason for CM actions during the incident. After the incident, there is just no good reason to give explanations to people who were "only inconvenienced."

 

[3guysandagal]

Man! That would kinda suck (and yes, I know that there was more than likely something pretty major going on for that to happen). I wonder what happened to make them stop it like that though.

http://cdn3.libsyn.com/**************/fantasmic.mp4


I think it was the busted pipe in the fountain display, or at least it looked that way.
I am embarrassed to say I have never seen the show so I could be wrong.

 

[autumnbaby9]

This went off in a fun and interesting direction.

I think the OP was commenting on the limited information/apology that was received from Guest Services. In fact, I think that everyone who wanted information was talking about asking at a later moment. Of course, during an emergency no one stops to answer questions. But afterwards, you (the organization) had better be ready to answer questions.

With the way privacy laws are today the CM's couldn't tell you even if they wanted to. Chances are the CM's are told that the only thing they can do is give an apology,

As to the FastPass idea that some people brought up, there probably wasn't anytime to give them out during the evacuation and afterwards there would be absolutley no way to tell who actually was inline during the time frame.

 

[Beautybelle43]

It is human nature to wonder what happened when the extra-ordinary arises. Asking questions after the event won't hurt but don't expect much of a response. It is foolish for any corporation to let its employees discuss in public any type of incident. Don't take my word, Google: florida amusement park injuries, and look at the number of law firm webpages that come up.

Inconsistent statements to the public after an incident do no one any good, can cost the company lots of money, and end up making the company looking stupid, or worse, indifferent. There are also privacy concerns as well.

Don't misunderstand, safety concerns are undoubtedly the reason for CM actions during the incident. After the incident, there is just no good reason to give explanations to people who were "only inconvenienced."

Very good points here!

 

[smidgy]

when we are driving down to disney, I HATE it when we get involved in a big back up. sometimes it takes an hour or even 2 out of our drive, and my hubby's back is "screaming". and.. you DO want to know what caused the big back up. ... but. you know what? when you finally can drive... and you don't know what the back up was... maybe just construction.... it is SO much better then "KNOWING", and seeing that accident, and that seeing that gnarled car, and the ambulance, it happend to us on 95. gee , looked like a truck lost his load.... thank God it wasn't us behind him. yeah, we lost an hour in our drive time. God , please be with those people involved in the wreck. could very easily been us.
as a bartender and waitress, it has happened to me. i had a woman go into a full blown diabetic coma, and as I was trying to take care of her, I had another customer COMPLAINING that she didn't get her appetizer yet, and her meal was being served! I lost track of her appetizer. (she didn't notice the EMTs , paramedics, etc) and it wasn't HER problem. (yeah, I "comp'd" her meal, she made out, and I ended up working for almost nothing that night)
hope she slept well that night.
stuff happens. it's not fair.
disney does it's BEST to make up for it. they do a VERY GOOD JOB of making up for it. call customer relations. they ALWAYS (in my experience) do the best they can to make up for anything.

 

[JPN4265]

Just another story on a show being stopped because of an accident. We were watching the Indiana Jones production about 5 years ago, when they had to stop the show. If you remember the part of the show when the plane comes out, the guy playing the big German, walked into the propeller of the plane. He just barely nicked the prop, but it could have been really BAD! Just goes to show you how dangerous some of the shows can be. We think that because its Disney, nothing bad can happen. Thank goodness, this was only minor.

 

[LindsayDunn228]

Ummm....when you spend the kind of money you do at Disney it is your business. I'm sorry you accept whatever your told, I don't and ask questions! !

Nice. Entitlement at it's finest.

 

[declansdad]

Ummm....when you spend the kind of money you do at Disney it is your business. I'm sorry you accept whatever your told, I don't and ask questions! !

Simply spending money at Disney doesn't entitle you to know why operational decisions are made. You can ask all the questions you want, that doesn't mean they are required to tell you anything.

 

[declansdad]

I guess what I was trying to point out is that there doesn't seem to be a "standard" when it comes to ride problems/disruptions. I personally have recieved a bonus FP for any ride in the park when a FP machine has had problems reading my ticket as the OP mentioned happened to them.

I realize it is much easier to rectify a situation when it envolves one guest as opposed to a crowd. I just would of liked to have heard that all the guest in the FP line that had already handed over their FP would have recieved a FP to use later or at another attraction.

Some would argue that the CM's would not be prepared for that and maybe so. But I still would like to pose the question,"Do the CM's have access to enough FP's that they could give them back to guest in the FP line in such an event?"

If the reason for an evacuation is safety, the last thing the CMs should be worried about is making sure people receive fast passes.

If they are evacuating for a mechanical problem, the evacuation wouldn't likely have as high priority so it would be very easy for the CMs to hand out re-entry tickets to everyone.

 

[maxiesmom]

I can't help but wonder what "level of service" the OP expected. To be walked back to the front of the line at Soarin? To be given a fast-pass?

And how exactly was the evacuation "handled poorly"? There is no time for small talk if they have you evacuating a ride. I would think that they don't do such a thing lightly, and must have had a very good reason. I wouldn't think that the CMs should be taking time to explain to me right there and then what the reason for the evacuation was, nor would I want them creating a back-up by handing out fast-passes.

I have to wonder what the OP said at guest relations. Did she go in all mad that they were not allowed on the ride? Or ws she understanding that sometimes things happen that can't be helped, and ask for some sort of small compensation? I don't think the OP would have been in the wrong to ask for a fast-pass good whenever, but I don't understand what else they could have wanted. Her inconvenience certainly wasn't worth anything else.