SOARIN'- what happened?

[k5thbeatle]

I can't help but wonder what "level of service" the OP expected. To be walked back to the front of the line at Soarin? To be given a fast-pass?..

See post #38!

 

[briar_rose_59]

I think it was the busted pipe in the fountain display, or at least it looked that way.
I am embarrassed to say I have never seen the show so I could be wrong.

Do you mean the fan-shaped spray? If so, that's one of the water screens that they show movie clips on. It's been a while since I've seen Fantasmic so I can't remember if the screen was supposed to come up at that point or not though.

ETA: Just watched a couple clips of that scene on youtube and it does look like it was probably a malfunction of the screen. I know the fountain is supposed to spray up like that, but it looks like it came up at the wrong time.

 

[TheRustyScupper]

1) It was a terrible accident.
2) One of the California golfers got knocked down and injured.
3) A guest rider on Level-3 did not raise his feet in time.
4) Caught the poor guy right in the teeth.

NOTE: The golfer was a politician. Often he stuck his foot in his mouth. This time, someone else stuck their foot in his mouth.

 

[Dznefreek]

"Attraction times, and ride operations are subject to change without notice." That covers it all

 

[JacknSally]

People, people.

We're being too harsh on the OP. I agree. It was handled poorly. Absolutely atrociously.

We pay thousands of $$$ to enjoy our vacation under the weather-controlled dome over the MK and other Disney parks. I am ashamed and shocked that the CM at the ride didn't stop, pull all guests waiting aside, and show them the detailed evacuation procedure chart and graph I KNOW he had on him. Then, he should have proceeded to file the line past the problem, color-coding the issues and "civilianizing" the lingo so that everyone, even the smallest, child could understand the problem -- be it projector malfunction, or old man having a heart attack. He clearly, then, should have given out FPs like trick-or-treat candy, and given you a big gold star and a cookie for being such a good sport and listening to his demonstration.


Nevermind the fact that the building was on fire at the time and you're screwed now.

Enjoy the fast passes!!!!!















.....dude.. seriously? who cares what happened?

 

[a Really Bad Egg]

I was there that day!! I know what happened.

The explanation was that a family from the previous day didn't like that they didn't make it to the ride before the fastpasses ran out.

They filed a complaint and next day when they showed up, Disney cleared the building and let them ride until they felt they got their money's worth.

Then they let everyone else back in...

 

[heaven2dc]

People, people.

We're being too harsh on the OP. I agree. It was handled poorly. Absolutely atrociously.

We pay thousands of $$$ to enjoy our vacation under the weather-controlled dome over the MK and other Disney parks. I am ashamed and shocked that the CM at the ride didn't stop, pull all guests waiting aside, and show them the detailed evacuation procedure chart and graph I KNOW he had on him. Then, he should have proceeded to file the line past the problem, color-coding the issues and "civilianizing" the lingo so that everyone, even the smallest, child could understand the problem -- be it projector malfunction, or old man having a heart attack. He clearly, then, should have given out FPs like trick-or-treat candy, and given you a big gold star and a cookie for being such a good sport and listening to his demonstration.


Nevermind the fact that the building was on fire at the time and you're screwed now.

Enjoy the fast passes!!!!!















.....dude.. seriously? who cares what happened?

 

[damo]

Wow, this board is really nasty today.

 

[deej696]

As far as the original topic is concerned, I can rule out any sort of emergency ie guest injury or death, as my source at the Reedy Creek Fire Department says there have been no unusual calls to Soarin this week. Sounds to me like it was some sort of mechanical problem...

 

[k5thbeatle]

I think there were aliens in the building that day?

 

[AuroraBeauty]

I think Putty got mad and hijacked Soarin' to prove his love for Elaine!

The FBI is investigating and the FAA has been called in but NTSB is staking claim.


Well, that's what Goofy told me at the Cape May Breakfast. Sometimes he's not all that reliable of a source though, so take it as you wish.

 

[Wishing0nStars88]

Rides go down for all types of reasons ... injury or problems with the ride.
Its not something the CM's expect so no one has control over it.
In the case people need to evacuate then I suggest everyone should evacuate. Why question it? They apparantly have reason for it.
You cant really be polite and explain whats going on when you are worrying about 100's of people and trying to get them out of a building ... while of course there are probably guests asking questions anyway (I know it happens ... being a former CM I have seen it)

CM's dont close the rides down just to make everyones day horrible.
We hate having to close rides down as much as you hate us having to do it.
And sometimes we are just as clueless as to whats going on as you are.
But the managers and tech people and whoever else work to get it fixed and up and running as fast as possible.
And guests complaining wont make it start running any faster.

But it seems as if they were rushing you out the way they did, it must have been for reason.

At Rock N Roller Coaster we closed a few times for tech problems that needed to be fixed and it was explained to the guest and then they were evacuated and given fast passes.

Another time at Tower of Terror we had a safety issue.
That time no explinations were given, people were just asked to evacuate.
And that was all.


If there is an emergency its their job to get everyone out as quick as possible and get on with what is needed.
Not stand around giving an explination about whats going on and answering questions.
Thats not as important as making sure everyone gets out safe.

So next time if you are asked to evacuate without given a reason just follow the orders. Dont ask questions. Just go.
If its something small the CM's will most likely give you a reason and not be in such a rush to get you out and will be much more polite because they wont be in such a rush or worried or stressed out about whats going on.

 

[stellablue]

Rides go down for all types of reasons ... injury or problems with the ride.
Its not something the CM's expect so no one has control over it.
In the case people need to evacuate then I suggest everyone should evacuate. Why question it? They apparantly have reason for it.
You cant really be polite and explain whats going on when you are worrying about 100's of people and trying to get them out of a building ... while of course there are probably guests asking questions anyway (I know it happens ... being a former CM I have seen it)

CM's dont close the rides down just to make everyones day horrible.
We hate having to close rides down as much as you hate us having to do it.
And sometimes we are just as clueless as to whats going on as you are.
But the managers and tech people and whoever else work to get it fixed and up and running as fast as possible.
And guests complaining wont make it start running any faster.

But it seems as if they were rushing you out the way they did, it must have been for reason.

At Rock N Roller Coaster we closed a few times for tech problems that needed to be fixed and it was explained to the guest and then they were evacuated and given fast passes.

Another time at Tower of Terror we had a safety issue.
That time no explinations were given, people were just asked to evacuate.
And that was all.


If there is an emergency its their job to get everyone out as quick as possible and get on with what is needed.
Not stand around giving an explination about whats going on and answering questions.
Thats not as important as making sure everyone gets out safe.

So next time if you are asked to evacuate without given a reason just follow the orders. Dont ask questions. Just go.
If its something small the CM's will most likely give you a reason and not be in such a rush to get you out and will be much more polite because they wont be in such a rush or worried or stressed out about whats going on.

Amen!!

 

[pigletliz]

As far as the original topic is concerned, I can rule out any sort of emergency ie guest injury or death, as my source at the Reedy Creek Fire Department says there have been no unusual calls to Soarin this week. Sounds to me like it was some sort of mechanical problem...

If they had told you it was a medical emergency, wouldn't that have been a HIPAA violation

 

[Robo]

If they had told you it was a medical emergency, wouldn't that have been a HIPAA violation

Nope.

A) If they didn't provide the person's name.

B) If they didn't say what the ailment was.

(Neither of which would the CM have likely known, anyway.)

 

[cakesnjammom]

Just curious-- what do you think should have been done different?

I guess I would have like an explanation as to what went wrong. And it would have been nice to be ble to reutrn and ride in ther fast pass return line since they took our fast passes. but yes! safety is more inportant than anything else.

 

[centurythree]

So next time if you are asked to evacuate without given a reason just follow the orders. Dont ask questions. Just go.
If its something small the CM's will most likely give you a reason and not be in such a rush to get you out and will be much more polite because they wont be in such a rush or worried or stressed out about whats going on.

 

[Tink888]

I'm new to the boards and if what I'm about to say in inappropriate than I apologize but I just can't believe the sense of entitlement people have, especially when at Disney.

Everyone who goes there wants to have a great time. Everyone has paid a decent amount of money. Disney more than anyone wants us to have a good time so that we come back again and again. The money that we spend there does not entitle us to answers that are not our business to begin with and to free stuff because we may be temporarily inconvenienced or slightly dissappointed.

If a CM needs to evacuate a ride or park or anything there is obviously a good reason and all we as guests need to know and do is follow the directions of the CM. No explanation needed. They are in charge and we need to listen and follow directions. To me, I'd rather miss a ride I was looking forward to than be the person whose family member had a medical emergency. Yes, rides may break down, things might happen but in the big scheme of things, if that's our biggest dissapointment than shouldn't we just consider ourselves quite lucky that that is the only disspointment we have and let that be the extra something we get?

 

[Robo]

There is a rule in piloting a plane that says when a pilot receives instructions on the radio from a flight controller, (s)he should first acknowledge and repeat the instruction over the plane's radio, then take the action in the instruction.

There are times, however when there is an urgent radio call made, such as "XYZ, pull up, pull up, pull up!" when the pilot is to comply immediately without taking the time to verbally respond.
(If the time was taken to respond first, then comply, lives might be lost to a possible mid-air collision.)
So the rule in those cases is...
Comply first, then communicate.

When an order is given to evacuate a ride or building at WDW (or anywhere) it is likely better to...
Comply first, then communicate.

You never know.

 

[EnnEss]

There is a rule in piloting a plane that says when a pilot receives instructions on the radio from a flight controller, (s)he should first acknowledge and repeat the instruction over the plane's radio, then take the action in the instruction.

There are times, however when there is an urgent radio call made, such as "XYZ, pull up, pull up, pull up!" when the pilot is to comply immediately without taking the time to verbally respond.
(If the time was taken to respond first, then comply, lives might be lost to a possible mid-air collision.)
So the rule in those cases is...
Comply first, then communicate.

When an order is given to evacuate a ride or building at WDW (or anywhere) it is likely better to...
Comply first, then communicate.

You never know.

That's what they teach in ATC training. They even also teach you that most pilots won't "come back" even for menial things.

On topic, there's no reason they should tell you why they are doing something really. You can't do anything about it, there are 1000s of guests, its a waste of time. If it was something truly tragic, a death or something, it'd make the news. Otherwise its probably some concern they are attempting to stop the escalation of into something truly tragic, or its technical. In that case, the CM and the common person may not understand or really care what the prob is.