So, i took everyone advice and went to Jiko

[Mulan82]

As a server wouldn't you want your guests to be happy and return? Its too bad you didn't send the meals back and get them prepared correctly or exchanged. Sorry it didn't work out for you, but glad you had a Big Finish.

well yes. but in this case, it took about 40 minutes to get out the entrees... and that was 40 minutes after we finished eating the corn soup and the tomato salad thing DBF got. i think by that time we'd been there for about an hour and a half? maybe a little longer... we had a 6:20 ADR. by this time, it was getting late....

 

[crisi]

I wasn't impressed when we went, but I feel like I ordered wrong - my husband loved his filet. But our server was also horrible. Most of the time if you order a martini or a glass of wine you get an attentive server - at least when it comes to making sure you have a full wine glass - this guy ignored us and brought out the wrong food TWICE.

 

[disprincess86]

Sorry you had such a bad experience there

DBF and I went for the first time a few weeks ago and we LOVED it! I guess they were just having an off night...

 

[ursijam]

DBG had the filet with mac and cheese. the filet he asked for mid rare. it came out bleeding. it was rare. like throw a steak on the grill and instantly flip it over wait 3 seconds and put it on a plate bleeding.

I will say that most nicer restaurants will err on the side of making the steak too rare instead of overdone. I think that that is acceptable and will ask for a Medium in most nicer steakhouses. That comes out with a warm very pink center as opposed to cool and red.

On the other hand, your waiter should also make sure that it is cooked to your liking and immediately attempt to rectify the situation if it is not.

 

[jwfla422]

I wonder if it has anything to do with the new chef. Jiko was the best meal we ever had at Disney, but I just wonder if it's going to be the same with a new chef.

When did they get a new chef?

We've eaten here several times and it's always been good, but of course, it can be different for everyone. (depends on the night, the servers, the kitchen staff, etc) And, naturally any restaurant experiences this.

I would though most certainly find someone whether it be my server or another server if I were spending over $30 for my meal to correct a problem with it, especially if it was not edible???

Although I do agree sometimes the servers can be hard to find there. There's no excuse why yours didn't come back to check on your meal. If my meat was mooing and he hadn't come back I would have taken mine to the open kitchen area cook as there's no excuse for someone to not come back and check on you.

 

[Laugh O. Grams]

Sorry to hear the OP had a negative experience. Jiko is easily one of our favorites at Disney, although I have to admit, I do love my filet "mooing" rare. As a matter of fact, my mouth watered a bit when I read how rare the steak came out...must be lunchtime! That being said, I ate at Artist Point a couple years ago and vowed never to return. The signature salmon was pretty ordinary and the room seemed just to sterile and cafeteria-like for my tastes. However, we stayed at WL this past weekend with friends and had a chance to give Artist's Point another shot on Saturday night. Even though the room is still in desperate need of a more unique design concept, can I say...the meal rocked! I was so glad that our friends talked us into eating there again and I would hope that the OP might make another run at Jiko in the future. As has been said, any restaurant can have a bad night.

 

[Mulan82]

perhaps in the future i might give this place another try, this may be tough however because DBF gets turned off at instances like this one immediately and it would be very hard to convince him to try it again.. maybe if they changed the name... he'd never know...

my parents have a friend that likes his steak "mooing". once i had a guest order a steak at one restaurant i worked at. i asked him how he would like it prepared. his answer, " put it on the grill and count to ten. flip it over. count to ten again and then put it on the plate!"

i do know that there are some restaurants here ( in the state i live in ) that won't cook a steak rare or mid rare. its due to contaimination of the food. some kind of food safety precaution.i used to have to tell guests that ordered a rare or mid rare steak that the best i could do is medium if they wanted it on the pink side. some places only cook things medium, mid well and well and well... burnt.