daisy112878
DIS Veteran
- Joined
- May 20, 2004
- Messages
- 2,458
Oh my gosh. I'm so sorry for all the troubles you're having. I really hope you got a good update today.
On the bright side, I was able to obtain a fax number and I faxed over the TA's email to the reservations supervisor I have been talking to.
I don't think they realized how bad it was.
They do now.
I worked as a TA with the military for many years and have been impressed enough with their customer service that each of my own personal cruises have been on DCL, too. When my mother passed away toward the end of my last cruise, they were amazing...left a message asking to speak with my husband about one of our charges (in case I got the message instead) and offered to give us unlimited use of the phone, sent a fruit & cheese basket up, assigned someone to help us with everything we'd need and even arranged for us to be first off the ship, so that we could make it to her memorial service in time (our dining staff even delivered breakfast to our cabin that last morning...twice, by accident...they wanted to make sure we ate though!). I can't recommend Disney highly enough...it's just sad that your TA doesn't care about the level of service they provide the same way Disney does.
Oh..that is so frustrating!! What happens if they don't pay by the 75 days mark???? Will you lose the cruise??