So....I need to fire my Travel Agent/Old Thread...New Update

[ImTooExcitedToSleep]

I've already faxed in my request.

Oh, and by the way, since you are in a group, you may want to look into booking the private room at Palo anyways. This can't be done until much closer to the cruise - so you're fine!

 

[snelsonbrown]

I am so very sorry that you have been put into such a havoc/stressful situation and hope that it will be "fixed" ASAP.
Short story - I had a business contact down South and I would make her deliveries going to Port Canaveral and she would make mine (if I had any) down South - last year she had to go out of business owing over $70,000 in refunds - the problem??? She ran their credit card on the day of the order even though the guest's cruise wasn't until months away - needless to say, she paid yesterday's bills with tomorrow's monies and she got so deep in debt and her awesome reputation ruined. This is why at my shop, I do not allow anyone to charge any orders until the week of.
Anyhow this is why I always endorse DU for a number of reasons. First the staff that started DU also started this board and I feel that because they have given to so many in so many ways, that is shows they are reliable, honest, fair and everything good. These are my own thoughts and my own feelings and have had the pleasure of meeting a number of the staff and feel they are really up "to the job".
Anyhow I do wish you only the very best and please keep us updated.
Some folks have no business in doing business -
as always
Shirley

 

[willoughbyclan]

All I can say is WOW!!!! With that kind of attitude I don't see how this guy has stayed in business ANY amount of time. I would lay low and let the dust settle. After that, run as fast and far away from that guy as you can until your cruise is over and then make sure that everyone and everybody knows all the details of what has happened to you.

I don't say this just to make trouble for the guy (he is doing a great job of that on his own) but to prevent this from happing to someone else in the future.

Good luck and lots of pixie dust coming your way!

 

[MaryKatesMom]

Tom,

Keep us updated.

I hope DCL lets you know when the check shows up.

 

[poohfriend]

I've just read my earlier post and wanted to clarify something...

I see the agency sooo in the wrong. This craig guy has a REAL attitude. I really laugh at the idea that if they hold your final payment they are doing you a favor...Disney requires it to be paid only 15 days after you requested...and the penalties would not begin until then!

I would hope that if this is combined with perhaps other problems with this agency, Disney would take away the Athorized Disney Vacation Planner status. That's the reason I harped on Disney's responsibility. They are careful with so much associated with thier name. I'm glad the supervisor at Disney you've been talking with has be responsive so far. It seems to me that they are more likely to reprimand the agency if you ask.

I'd be willing to write the agency a letter. We could flood them with DISers reactions to their attitude.

Hopefully that final payment will post and you'll be on your way to planning your excursions.

In the end this will seem like minor stuff. I know you will have a fabulous cruise.

 

[ImTooExcitedToSleep]

I sent an email yesterday to the Manager of Guest Communications asking them to remove the travel agent from our reservation. I included both mine and the travel agent's emails. This is the response I received from DCL:

5/7/08

Dear Mr. Bell:

Thank you for your recent email.

While we truly wish we could grant your request, your bookings are held
by the agency you have chosen to use. As Raj advised, you will need to
discuss your wishes with the agency and have them provide us with the
documentation required to release the bookings.

However, please know that we appreciate the information you've provided.
The services offered to our guests by organizations that promote Disney
Cruise Line are always of interest to us, and information like this
helps us evaluate the performance of these agencies.

We truly appreciate you bringing these circumstances to our attention
and look forward to sailing with you and your family later this summer.



Sincerely,

George

 

[karibritt01]

To be honest, that letter sounds like someone trying to pacify a child. It essentially promises nothing, including looking into the situation further. I believe I would persue this further once your cruise docs are safely in your hands.

 

[pixidustmom]

To be honest, that letter sounds like someone trying to pacify a child. It essentially promises nothing, including looking into the situation further. I believe I would persue this further once your cruise docs are safely in your hands.

That's exactly what I was thinking . Darn, this isn't what I would have expected,. Oh I'm sorry Tom.

 

[MaryKatesMom]

They may not have any choice in the matter. I don't know much about the travel agency business but DCL probably has the contract with the TA and can't just use an eraser and take him off the contract.

However, there must be something they can do about allowing any more bookings through this agency.

After my cruise I would make it my job to dish him a little justified misery and start with the Governor's office.

Does your local TV station have a consumer reporter?

 

[snelsonbrown]

I sent an email yesterday to the Manager of Guest Communications asking them to remove the travel agent from our reservation. I included both mine and the travel agent's emails. This is the response I received from DCL:

this is important -drop me a note ASAP at snelsonbrown@aol.com

 

[dredick]

any new news? hoping for the best!!

 

[outlander]

Yes, please update. Hoping for a satisfactory outcome for you!

 

[ImTooExcitedToSleep]

79 days til the cruise and still not paid off.

 

[DisneyDmbNut]

oh..i would VOMIT!!

Did you call the local news?? if they don't pay by the 75 days, I would get there with the local "consumer reporter"

 

[ga9497]

79 days til the cruise and still not paid off.

Just an FYI - Disney cruise line implemented a new rule just a few weeks ago
For any cruise that is not paid in full they will only give a 2 day grace period to get the payment to them or the reservations will automatically be cancelled

Just a heads up

 

[TiaMaria]

Would it be worthwhile to cc Tom McAlpin in on any of the correspondence? I know you have tried to work through the proper channels, but if that payment is not posted at 75 days - I would take it to the top.

BTW, how did the agency send the check? Regular mail? Expedited? Pony Express?

 

[ImTooExcitedToSleep]

Just an FYI - Disney cruise line implemented a new rule just a few weeks ago
For any cruise that is not paid in full they will only give a 2 day grace period to get the payment to them or the reservations will automatically be cancelled

Just a heads up

 

[lbgraves]

Just an FYI - Disney cruise line implemented a new rule just a few weeks ago
For any cruise that is not paid in full they will only give a 2 day grace period to get the payment to them or the reservations will automatically be cancelled

Just a heads up

I would certainly hope that since they are aware of the issue with this reservation the supervisor who is already working on it would ensure that this does not happen. Keeping fingers and toes crossed here that DCL receives your payment soon and you are able to rid yourself of that horrible TA. They don't deserve your commission.

 

[kyirish25]

What a nightmare!

When all is said and done, I truely hope that Disney comes through on things they can control and the upgrade fairy pays you a visit.

 

[ImTooExcitedToSleep]

I would certainly hope that since they are aware of the issue with this reservation the supervisor who is already working on it would ensure that this does not happen. Keeping fingers and toes crossed here that DCL receives your payment soon and you are able to rid yourself of that horrible TA. They don't deserve your commission.

I've been assured by someone in the know, that there are enough notes on our account at this point to avoid the auto-cancel.