So frustrated with my guide! Ready to tell them to cancel it!

[elmonshea]

Not sure what normal is for DVC Cm timing to get back to you are but My Guide is taking too dang long.


Last tuesday I was approved and he was going to get everything ready and mail out that day via fed ex.
This Tues I was still waiting. I called and he did not answer so I talked to the operator. She said that there was a note stating the papers were not mailed out yet and that he noted to himself to call me Wed. I said okay.
Tuesday I left a mess. as his machine said he was in the office and he would call back asap. Wed. I called him, same thing no answer and left and mess. Today, called same mess. he is in the office but unable to answer, will call back asap. So it has been 9 days that he has been holding onto my papers, not mailing them out and Not calling me.
What in the ..... is goign on.?.
I asked for a different UY than he said and he said it should not be a problem and if it was he would call me on that same day (the first day I talked to him)
That is all I can think of.
I already gave him all of the info to take out the deposit and closing cost so I do not want to call and ask for a different Guide, I am afraid they will charge me two times.
What am I supposed to do?????

The operators are no help there either. Just say they will leave a mess..
So far DVC is not looking too good to me.

 

[sparks19]

Oh boo. that is unusual. I'm sorry you are having such a hard time with it. I hope they get back to you soon.

I really don't have any advice to offer. we are new to DVC too

 

[lugnut33]

Talk to whoever and get a manager on line. Tell him/her the situation, be stern but nice. Tell manager you already want another guide and they should grant you that without a problem.

 

[manning]

He may not be there and the voicemail has not been changed.

 

[FindTheMickeys]

Don't let one bad apple spoil DVC for you!! I believe that you could call the operator and ask for a manager or a supervisor and see what they can do for you... Good luck!! It is SOOO worth it

 

[DHar]

ithink you should definately talk to a supervisor and get another guide

 

[elmonshea]

I called back.
He has been out the last 2 days and is supposed to be back tomorrow.
But still does not explain why he has been waiting since last Tues or Wed (whenever he got finished with paperwork) and not contacted me. He said if there was a problem with the UY or anything else he would call me back that day and if I did not hear back from him all was good to go and I would get the paperwork and membership info in a few days.
This sucks since we are already palnning out vacation and the 11 window is in a week. Gonna mess up my vacation plans. I hope, for his sake, I am in a good mood tomorrow IF he calls.

 

[bobbiwoz]

Is your CC showing the deposit? I would find that out before talking to another person, and I would give that information to a supervisor. I hope something can be done. I wouldn't give up on DVC.

 

[Chellymouse]

Certainly call back and ask to speak with a supervisor. The nice thing is that if you're good to go and just waiting on paperwork and you've paid, your points should be in your account so you won't have to miss your 11 month window. I'm sorry you seem to have a crummy guide, however, maybe your guide got sick or had to take off unexpectedly.

 

[epd0407]

Cancel the transaction and buy resale,

 

[BBG-BLT]

Switch guides.

 

[elmonshea]

Okay. I finally seen some progress from DVC (not from my Guide)
I now have a new guide.
My membership is set up and She will be calling me tomorrow with my membership info and will help me book my room!
Wow what a difference!
Now I am not sure what my slow old guide will do tomorrow. I hope he does not send through the paperwork and try to charge me twice. I do not need 2 memberships exactly the same.
Thank you all for letting me Vent and talking to me. I hope my DVC experince stays on a postive note for now on.

 

[starbox]

We liked our original guide, but he retired and the replacement guide they assigned us was horrible. I did call and ask to be switched and it was a good thing!

 

[disneygal922'sboy]

I'm glad everything seems to be heading in a smooth direction!!

Congratulations and WELCOME HOME!!!!!

 

[GEB@okw]

DVC is not a one or two day or even a week transaction. It's for years. You should cancel now and consider another means to make yourself happy.

 

[bumbershoot]

Cancel the transaction and buy resale,

Since her concern is having the paperwork done so she can book in a week, that's definitely not going to work.

DVC is not a one or two day or even a week transaction. It's for years. You should cancel now and consider another means to make yourself happy.

This is ONE person that is slowing down the process. She found another person to start the process again. Just one person; not DVC itself.

 

[LouisianaDisneyFan]

Okay. I finally seen some progress from DVC (not from my Guide)
I now have a new guide.
My membership is set up and She will be calling me tomorrow with my membership info and will help me book my room!
Wow what a difference!
Now I am not sure what my slow old guide will do tomorrow.

LOL, this reminds me of our situation when we switched Guides. Our original guide misled us and didn't return calls in a timely fashion. Finally, I had enough of it and asked a supervisor to provide a new Guide. Our new Guide is FANTASTIC!!! We truly couldn't have found a better one. Funny thing is, our original Guide finally called us back about a week after we had all of our concerns taken care of by our new Guide. The original one had NO IDEA we had been given a new Guide. When I told her, she asked, "Why do you have a new Guide?" I simply responded, "Because... I ASKED FOR ONE!!!!" She sounded pretty stunned.

 

[maburke]

Okay. I finally seen some progress from DVC (not from my Guide)
I now have a new guide.
My membership is set up and She will be calling me tomorrow with my membership info and will help me book my room!
Wow what a difference!
Now I am not sure what my slow old guide will do tomorrow. I hope he does not send through the paperwork and try to charge me twice. I do not need 2 memberships exactly the same.
Thank you all for letting me Vent and talking to me. I hope my DVC experince stays on a postive note for now on.

So sorry this happened to you! It sounds like you're back on track now, but if the old guide tries to charge you, I'm sure the new guide will sort it out. If not, get a manager involved again. It amazes me to hear a story about a guide not giving great service when you are trying to buy -- it's the least they can do!

 

[laura-k]

Funny thing is, our original Guide finally called us back about a week after we had all of our concerns taken care of by our new Guide. The original one had NO IDEA we had been given a new Guide. When I told her, she asked, "Why do you have a new Guide?" I simply responded, "Because... I ASKED FOR ONE!!!!" She sounded pretty stunned.

UNBELIEVABLE HOW CLUELESS THE INCOMPETENT CAN BE - LOL

 

[VrBchJ]

I think you must have had my former (emphasis on former) guide.