Snarky Snow White

[angierae]

Aww snow looks as thrilled by the hug as your dd. That's awesome!

Thanks! DD's never really been a Snow White super fan or anything, but she just took to her immediately. She took pictures with everyone but Snow got a HUGE hug, and I'm glad I had the camera ready.

 

[WDSearcher]

Joining a little late ... sorry. To the OP:

• First suggestion is to e-mail Disney and let them know about your experience. It is very important that Disney hears when things like this happen, particularly if it's happened to more than one person in the same location. Characters -- like anyone else -- get to feeling a little complacent in their roles, and occasionally forget that even though THEY've done this Character meal a gazillion times, the Guest only sees it once. But do write to Disney and relate your experience (I would also suggest your friend write and relate her family's experience as well, but would NOT suggest that you relate your friend's experience, as that's second-hand and won't carry nearly the same weight). But there is no statute of limitations on rude Snow Whites!
• If your kids are bashing ALL princesses because Snow White was rude, you may want to remind them that not all princesses are the same, just like not all kids are the same. They wouldn't like it if someone decided that all kids of a certain age behaved a same way, so they should give the other princesses a chance. They may find one they really like.
• If you feel it's important that your kids like Snow White and stop bashing her, take them to meet her in a different location. Head over to Germany (where, one sick Snow White notwithstanding, she gets almost overwhelmingly good reviews) or meet her at either MNSSHP or MVMCP. Perhaps a good Snow White experience will help them see that the Snow they met that day was just ... well ... Grumpy.
• If you don't care one way or the other if they like Snow White, then just don't do a meet & greet where she'll be. Easy peasy. Concentrate on the characters they DO like, and save Snow White for the "don't really care" list. Not every kid has to adore every Character. Let them find a particular favorite and stick with that.

But ... regardless of which way you go ... do write to Disney and tell them about your less than stellar Snow White. Those comments do make it back to the Character trainers and managers, and the more info you can give regarding date and time, the easier it will be to find that particular Snow White and have a little "chat". Face Characters get "re-looks" all the time to make sure that they are maintaining their Character properly. It may just be that Snow needs a little attitude adjustment to remind her that she represents Disney magic to both children AND adults.

 

[MYD714]

We had an amazing Snow White in Germany in Epcot this summer. My 5yo niece was very quiet when meeting princesses because she was completely starstruck. After each meeting, she would ask if she was dreaming. It was adorable.

The Snow White we met was very kind and talkative. She hugged my niece and then told her all about how she had been picking wild flowers with her forrest friends that morning. She was lovely. She even insisted that my niece make a wish in her wishing well before leaving.

 

[MickeysBFF]

This is the third time I've posted on this thread, but I just have to say that these comments are literally making me roll on the floor laughing(seriously I think I just Gave myself a bruise falling out of the chair) Will absolutely look back at this thread when ever I need a laugh

 

[JoshuaShaw]

You could always give her an apple injected with rat poison.

 

[laura428]

Ftr jack sparrow can look at me anyway he wants.

This.

He actually did look at me during the show after the kids' Pirates League parade a few weeks ago, exactly when he said the "beautiful," and stared at me for a few seconds. DH and my FIL both noticed and thought it was hilarious.

Am I total dork to have totally loved those few seconds?

 

[Butterflygirl35]

LOL.. This is too funny....

I guess we were lucky with the Princesses... They always called my daughter princess and gave her hugs, even after Bibbidi Bobbidi when she was dressed like Ariel, she was given a free pin from Ariel! So she has had great experiences...

 

[AmberHeartsDisney]

I dont think what she said is rude really. I think it does take a lot of time for them to flip threw your book to find an open page and since they have limited time if everyone did that it would be easier for them and they might be able to see more people by doing so.

 

[MickeyP]

We had a bad experience with a "cinderella" once at CRT. Ugh, she was terrible and announced she was NOT holding infants. There is one Cinderella, in particular that was made for the role, just amazing. I want to say her name is Danielle, but not sure. Absolutely stunning, she has been in most of our pictures.

 

[ktlm]

I didn't notice anything amiss but as we were walking out she said, "Tinkerbell is kind of mean. I really don't like her." I asked what she was talking about and she said Tink pushed her (I didn't see that) and was just not nice. She wasn't devastated or anything, we kind of thought it was funny.

Fast forward to May 2011 (6 months later) and we are watching MSEP and when Tink's float comes by she sticks her tongue out right at DD! It was sooo funny. She said, "See, she remembers me!"

.

Maybe your DD just looks way too much like Wendy?

We had a really sweet Snow White the week after Thanksgiving. Of course, I had to go back and look and ...no mole. We did however have a snarky Cinderella at CRT when DD(5) was 3. Since Cinderella has been DD's favorite princess since she was one, luckily while it was DD's first time at CRT, her first WDW trip was when she was 2 and she had a completely magical meet and greet with Cinderella at Toon Town that previous trip. This time we had a late lunch ADR and were one of the last lunch tables, if not the last, to be seated. I don't know what was wrong with Cinderella, maybe she was tired, but she was not friendly at all. She barely spoke to DD when it was her turn to get a picture with her. In the picture you can see she just looks tired or annoyed. We had just finished our picture and were downstairs still waiting for our table and there was no one else in line for pictures. Cinderella was just standing there with her handler apparently waiting to make sure no one else showed up. She was looking at (kind of staring through) DD who wasn't too far from her. Since she was looking towards her, DD said "Cinderella, where is Prince Charming today?" I kid you not, Cinderella looked at DD and then without responding turned around and turned her back to her and started talking to her handler. DH and I just looked at each other in shock, and I said "Our child just got "dissed" by Cinderella". A couple of minutes later Cinderella and her CM left. DD promptly told me that that the Cinderella downstairs was an imposter, because the real one must have gotten too busy in Toontown to come over! DD knew the REAL Cinderella would never act like that!

 

[goofy4tink]

Joining a little late ... sorry. To the OP:

• First suggestion is to e-mail Disney and let them know about your experience. It is very important that Disney hears when things like this happen, particularly if it's happened to more than one person in the same location. Characters -- like anyone else -- get to feeling a little complacent in their roles, and occasionally forget that even though THEY've done this Character meal a gazillion times, the Guest only sees it once. But do write to Disney and relate your experience (I would also suggest your friend write and relate her family's experience as well, but would NOT suggest that you relate your friend's experience, as that's second-hand and won't carry nearly the same weight). But there is no statute of limitations on rude Snow Whites!
• If your kids are bashing ALL princesses because Snow White was rude, you may want to remind them that not all princesses are the same, just like not all kids are the same. They wouldn't like it if someone decided that all kids of a certain age behaved a same way, so they should give the other princesses a chance. They may find one they really like.
• If you feel it's important that your kids like Snow White and stop bashing her, take them to meet her in a different location. Head over to Germany (where, one sick Snow White notwithstanding, she gets almost overwhelmingly good reviews) or meet her at either MNSSHP or MVMCP. Perhaps a good Snow White experience will help them see that the Snow they met that day was just ... well ... Grumpy.
• If you don't care one way or the other if they like Snow White, then just don't do a meet & greet where she'll be. Easy peasy. Concentrate on the characters they DO like, and save Snow White for the "don't really care" list. Not every kid has to adore every Character. Let them find a particular favorite and stick with that.

But ... regardless of which way you go ... do write to Disney and tell them about your less than stellar Snow White. Those comments do make it back to the Character trainers and managers, and the more info you can give regarding date and time, the easier it will be to find that particular Snow White and have a little "chat". Face Characters get "re-looks" all the time to make sure that they are maintaining their Character properly. It may just be that Snow needs a little attitude adjustment to remind her that she represents Disney magic to both children AND adults.

Have to agree. The thing that boggles my mind is how many people come back from WDW, and tell us of their bad experiences. BUT..when asked if they spoke to a manager, it's usually 'No, I didn't want to take the time.' or 'No, I didn't want to cause any trouble.' But in all reality, what do you expect to change if you don't bring these things to Disney's attention???

I just don't get it. If I had a bad experience (and I have had 'em), I speak to someone, right then and there. And then, I send off an email when I get home...either complaining about the lack of resolution, or giving accolades to the CM who did something about the situation. Even a quick stop in GS on the way out of the park, and reporting an incident is better than doing nothing.

I have yet to have a bad Snow White experience. Guess I'm just lucky.

 

[Queen2PrincessG]

Well now we know why the Evil Queen wanted her dead!

I would have told her to whistle and it wouldn't take long.

I find that those who should write complaints never do and those who are complaining about nothing always reap a benefit.

 

[mom2rtk]

Have to agree. The thing that boggles my mind is how many people come back from WDW, and tell us of their bad experiences. BUT..when asked if they spoke to a manager, it's usually 'No, I didn't want to take the time.' or 'No, I didn't want to cause any trouble.' But in all reality, what do you expect to change if you don't bring these things to Disney's attention???

I just don't get it. If I had a bad experience (and I have had 'em), I speak to someone, right then and there. And then, I send off an email when I get home...either complaining about the lack of resolution, or giving accolades to the CM who did something about the situation. Even a quick stop in GS on the way out of the park, and reporting an incident is better than doing nothing.

I have yet to have a bad Snow White experience. Guess I'm just lucky.

I had a frustrating character issue at MVMCP in 2010 and asked to speak to a manager. They resolved the issue for me in stellar Disney fashion. I highly recommend speaking with someone when the situation warrants it. I also agree it's best to then follow up with an email when you get home, so the CM's involved (and their managers) know just how much you appreciate it.

I didn't have any problems in 2011, but some CM's went above and beyond on a character meet, so I followed up with an email when I got home. It felt good to pay back in some very small way the extra time and effort they had taken on my behalf.

 

[RichmondTiggerFan]

Have to agree. The thing that boggles my mind is how many people come back from WDW, and tell us of their bad experiences. BUT..when asked if they spoke to a manager, it's usually 'No, I didn't want to take the time.' or 'No, I didn't want to cause any trouble.' But in all reality, what do you expect to change if you don't bring these things to Disney's attention???

I just don't get it. If I had a bad experience (and I have had 'em), I speak to someone, right then and there. And then, I send off an email when I get home...either complaining about the lack of resolution, or giving accolades to the CM who did something about the situation. Even a quick stop in GS on the way out of the park, and reporting an incident is better than doing nothing.

I have yet to have a bad Snow White experience. Guess I'm just lucky.

Amen to that!

 

[walkdmc]

Have to agree. The thing that boggles my mind is how many people come back from WDW, and tell us of their bad experiences. BUT..when asked if they spoke to a manager, it's usually 'No, I didn't want to take the time.' or 'No, I didn't want to cause any trouble.' I have yet to have a bad Snow White experience. .....

There's a lot of suggesting, on the DIS, that someone talk to a manager immediately and report a bad experience. However, it's vacation and frankly MOST people are probably not good at holding it together well enough to remain calm and not let the adrenaline get the best of them. Who wants to walk around feeling spent or bad after reporting someone? Who wants to spend the 15-30 minutes, or more tracking down and reporting the offense? Who wants their kids to see them make a big deal out of a princess giving 'tude? Not me and I suspect many others. It's much easier, more peaceful and takes less time for me to send an email to CS when I return home. Plus, by the time I decide to report the offense, I'm in a better frame of mind and feel much more objective. I don't think it's wise to always address the issue while it's hot.

 

[lisateaches]

Have to agree. The thing that boggles my mind is how many people come back from WDW, and tell us of their bad experiences. BUT..when asked if they spoke to a manager, it's usually 'No, I didn't want to take the time.' or 'No, I didn't want to cause any trouble.' But in all reality, what do you expect to change if you don't bring these things to Disney's attention???

I just don't get it. If I had a bad experience (and I have had 'em), I speak to someone, right then and there. And then, I send off an email when I get home...either complaining about the lack of resolution, or giving accolades to the CM who did something about the situation. Even a quick stop in GS on the way out of the park, and reporting an incident is better than doing nothing.

I have yet to have a bad Snow White experience. Guess I'm just lucky.

Well, in my situation my first responsibility was to my child. And she actually wrote a letter to Disney. It helped her get her feelings out, as well as put her in control of a situation that affected her directly. Since we came home later Saturday night and today is a holiday it will go in the mailbox to be mailed tomorrow : ) She included the date and time so they can narrow down the CM.

I had a crying child who had her feelings hurt. I know my child. If I would have called a manager over right then, she would have been mortified. Right or wrong her feelings are what they are. If it had been me I would have talked to someone right away. Maybe you should put your gavel away and judge yourself. You are the only one that knows your situation fully. You don't know ours. People seem more irritated than anything. Besides, like I explained to my daughter, this could have been a one time thing. We are dealing with real people, not animated beings.

 

[maxiesmom]

There's a lot of suggesting, on the DIS, that someone talk to a manager immediately and report a bad experience. However, it's vacation and frankly MOST people are probably not good at holding it together well enough to remain calm and not let the adrenaline get the best of them. Who wants to walk around feeling spent or bad after reporting someone? Who wants to spend the 15-30 minutes, or more tracking down and reporting the offense? Who wants their kids to see them make a big deal out of a princess giving 'tude? Not me and I suspect many others. It's much easier, more peaceful and takes less time for me to send an email to CS when I return home. Plus, by the time I decide to report the offense, I'm in a better frame of mind and feel much more objective. I don't think it's wise to always address the issue while it's hot.

Addressing the issue at the time is the only way to give them a chance of making it right for you, in a way that ensures you don't have a cloud hanging over your vacation.

I honestly think if an issue is so minor that someone won't spend 15 minutes getting it resolved, then it wasn't much of an issue to begin with. And should probably just be forgotten about. It seems kind of cheap to not want to give them a chance to make it right and fix the problem, but to go home and type away demanding they do something for a past offence.

Kind of like someone I go shopping with a lot. They will crab and gripe if the store is out of something, but won't ask if they have it in back. Then will go home and gleefully send off a nasty e-mail about it. You should at least give them the chance to make you happy at the time. If they don't, then sure, complain. But I think the chance should be given to fix their mistake then and there.

 

[kristennn]

What is this fancy autograph book with pictures that people are talking about?

 

[ShaggyB]

Have to agree. The thing that boggles my mind is how many people come back from WDW, and tell us of their bad experiences. BUT..when asked if they spoke to a manager, it's usually 'No, I didn't want to take the time.' or 'No, I didn't want to cause any trouble.' But in all reality, what do you expect to change if you don't bring these things to Disney's attention???

I just don't get it. If I had a bad experience (and I have had 'em), I speak to someone, right then and there. And then, I send off an email when I get home...either complaining about the lack of resolution, or giving accolades to the CM who did something about the situation. Even a quick stop in GS on the way out of the park, and reporting an incident is better than doing nothing.

I have yet to have a bad Snow White experience. Guess I'm just lucky.

I suppose it comes down to the experience.

I had one bad one on my honeymoon with RRC at hollywood studios. The lady would not allow fast pass holders in because her watch was 5 min slower than the time above the entrance gate. Above her read the correct time and she wouldnt let us and several others through due to her personal watch being different.

I complained to her and tried to get her to come look at the clock. Ultimately we had to wait the extra 5 minutes (second ride we road that day). We were a bit put off by that but we had far too many things we wanted to do with our day than to go find a manager to complain to.

Some cases the bad behavior is more a hind sight thing. For my wife and I, that ladies issues were not worth our trouble.

 

[AshleeH]

Always report anything the day it happens - it carries more weight and there's more of a chance of something getting done. Yes, as some have said, it is your vacation, but what is 10-15 minutes if it's such a big deal to you? This is true with any business - they need to know something is wrong right away because there is not much they can do in hindsight.

Regarding the princesses especially - I had a friend who worked at WDW for a while (one of the Jungle Cruise Guides) and he said the hardest job to work your way up to is a face character, so everyone who has that job should treasure and appreciate it because it is so rare. If they don't, they don't deserve the position and there are 100 other people behind that Snow White to take her place if she has to be snarky.

I'm of the opinion that face characters should always be "On" even if they're having a bad day. 'Grin and Bear it' is a popular phrase for a reason - they are more responsible than any other member of the park to make your children's experience the most magical possible. They don't always have to stay completely in character, but smiling and graciousness are just good sense. If they can't do that for 8 hours a day, they're in the wrong profession.

That being said - there are people who blow certain things out of proportion more than they should. I don't think the Snow White story is one of those situations, but I've read several stories from WDW that were just way too overdramatized.