Rude awakening on check-out day

[coast2coastmickey]

Checkout is by 11, not [at] 11. At 11 would mean nobody could leave before that. Prepping rooms would be a fiasco, especially since that would correspond with check-in having to be at 3, not starting at 3. Both housekeeping and Front Desk would implode.

You're wrong. Literally copy pasted from wdw website:

Disney Resort Hotels – Frequently Asked Questions

Q.

What are the Disney Resort hotel check-in and check-out times?

A.

The check-in time is 4:00 PM for Disney Deluxe Villas, 3:00 PM for the other Disney Resort hotels. The check-out time is 11:00 AM.

 

[DSLRuser]

On the money thing, please...just open your mind a bit. With a workforce paid the bare minimum, I'm sure walkouts and callouts are frequent, if not daily. That impacts capacity and....dare I say efficiency?

Seriously: pay them more, they're less likely to leave, and if they pay higher than all the other resorts outside WDW, they'll have a large pool of applicants, where on average they'll pluck the best people from the herd. The best people will be those that can work faster with better quality than others...thus impacting...dare I say efficiency?

Looks great on paper......but....i too work in corporate america.....i know tens of people making much higher then minimum wage who do just enough work to not get fired. higher wages have just as many bad employees, so that wont "fix" the problem.

more employees to cover the 5 hour window....sure that may work, but then employees have to work 7 days a week to even get close to hitting a 40 hour work week and benefits, that may "fix" the problem, but your staff will burn out in weeks and you'll have terrible turn over.

I don't have the answers. i am a critic of a great deal of things, but dinsey hotel management is not one of them. It is in fact the main reason I come so often.

I get it...i understand how hard operationally it is to run a world class service resort. Therefore i am willing to put up with a little inconvenience from an early knock on a door.

If you have ever truly stayed in a bad resort or hotel chain....you know how good disney is.

 

[DSLRuser]

Checkout is by 11, not [at] 11. At 11 would mean nobody could leave before that. Prepping rooms would be a fiasco, especially since that would correspond with check-in having to be at 3, not starting at 3. Both housekeeping and Front Desk would implode.
.

resorting to correcting someone grammar on an internet site is the 1st sign you lost the debate and don't know what you are talking about. Just say'in.

 

[maxiesmom]

resorting to correcting someone grammar on an internet site is the 1st sign you lost the debate and don't know what you are talking about. Just say'in.

She is not wrong, so there is that too.

 

[snappy]

more employees to cover the 5 hour window....sure that may work, but then employees have to work 7 days a week to even get close to hitting a 40 hour work week and benefits, that may "fix" the problem, but your staff will burn out in weeks and you'll have terrible turn over.

I can’t speak to qualifying for benefits, but various news reports mention that this year’s $1,250 housekeeping hiring bonus goes to part time housekeeper positions as well. Maybe more fill ins from a fleet of part timers could help beef up housekeeping.

 

[coast2coastmickey]

Looks great on paper......but....i too work in corporate america.....i know tens of people making much higher then minimum wage who do just enough work to not get fired. higher wages have just as many bad employees, so that wont "fix" the problem.

more employees to cover the 5 hour window....sure that may work, but then employees have to work 7 days a week to even get close to hitting a 40 hour work week and benefits, that may "fix" the problem, but your staff will burn out in weeks and you'll have terrible turn over.

I don't have the answers. i am a critic of a great deal of things, but dinsey hotel management is not one of them. It is in fact the main reason I come so often.

I get it...i understand how hard operationally it is to run a world class service resort. Therefore i am willing to put up with a little inconvenience from an early knock on a door.

If you have ever truly stayed in a bad resort or hotel chain....you know how good disney is.

Not everyone is looking for 40 hour weeks, though. A solid part time job during school hours? That would bring out a ton of stay at home parents, I'd bet. Part timers to supplement a full time workforce is a possible solution.

Regarding your comment about pay: it's an average thing though. Sure, you still get slackers who do the bare minimum, but you'll still move the needle if you pay more. If anything, your good people are the first ones to leave for $1 more per hour. That has more of an effect than if your slacker quits all of a sudden.

 

[DSLRuser]

By the way,

basic HTML

how is it that you're able to quote multiple sections of my post the way you do?

every quote has a bracket quote closed barcket to start the quote, and end the quote.

I can't figure out how to break it up like that when I reply to people.

you can copy and paste the open and closed part as often as you want to break into multiple quotes from the same source. i just copy the entire quote text....and delete the secions i dont want to show up...but that is the basics....hope that helps

 

[DSLRuser]

Not everyone is looking for 40 hour weeks, though. A solid part time job during school hours? That would bring out a ton of stay at home parents, I'd bet. Part timers to supplement a full time workforce is a possible solution.

I am not sure on this one honestly....do migrant workers who barely speak english want 40 hours and bennies.........or do they just want money for food, cloths, and shelter.....dont really know what motivates that demographic.

Regarding your comment about pay: it's an average thing though. Sure, you still get slackers who do the bare minimum, but you'll still move the needle if you pay more. If anything, your good people are the first ones to leave for $1 more per hour. That has more of an effect than if your slacker quits all of a sudden .

agree to a point..... yes $ does motivate those who truly have a good work ethic

 

[kaytieeldr]

So less than adequate staffing meant decreased pricing?

Very funny. Current not decreased staffing = current pricing.

 

[kaytieeldr]

You're wrong. Literally copy pasted from wdw website:

Disney Resort Hotels – Frequently Asked Questions

Q.

What are the Disney Resort hotel check-in and check-out times?

A.

The check-in time is 4:00 PM for Disney Deluxe Villas, 3:00 PM for the other Disney Resort hotels. The check-out time is 11:00 AM.

Correct. That wording literally reads as as everyone must check out exactly at 11, and must check in exactly at 3. WHile, clearly, that's not what actually happens, this is how it reads.

 

[kaytieeldr]

resorting to correcting someone grammar on an internet site is the 1st sign you lost the debate and don't know what you are talking about. Just say'in.

Not correcting any grammar, except possibly the hoteliers'. Please note their (Disney's, not the quoted poster's) use of the word is without modifiers.
Not aware of any debate - which, if one were to exist, could get this thread closed. I thought this is a conversation. I still think it is, and refuse to accept responsibility for others' interpretation.

 

[kamik86]

Looks great on paper......but....i too work in corporate america.....i know tens of people making much higher then minimum wage who do just enough work to not get fired. higher wages have just as many bad employees, so that wont "fix" the problem.

more employees to cover the 5 hour window....sure that may work, but then employees have to work 7 days a week to even get close to hitting a 40 hour work week and benefits, that may "fix" the problem, but your staff will burn out in weeks and you'll have terrible turn over.

I don't have the answers. i am a critic of a great deal of things, but dinsey hotel management is not one of them. It is in fact the main reason I come so often.

I get it...i understand how hard operationally it is to run a world class service resort. Therefore i am willing to put up with a little inconvenience from an early knock on a door.

If you have ever truly stayed in a bad resort or hotel chain....you know how good disney is.

Its not as much that paying more the minimum wage gives you better employees but paying more then the industry average for a position gives you better employees. I think this is true more at the lower levels of income then higher ones even.

If the industry average is 7 per hour and one company pays 9 that is the company most want to work for unless there is some major difference in quality of working there or benefits (which lets be honest is probably not the case for housekeepers). So you can pick those that you like.

Now if you are paying 40,000 a year for a position where the industry average is 50,000 an hour even though that is well above minimum wage you are still probably going to get the last picks of the labor pool unless you have something to offer most others don't.


That being said at any price there are still going to be lazy employees it just a matter of how easily can you replace them.


Even without hiring though they can do that they are asking in other simple ways. Offer some small incentive for people to tell disney when they plan to leave. Heck even ask the question during online check in. Most probably have a pretty good idea during that time.

 

[kamik86]

Not everyone is looking for 40 hour weeks, though. A solid part time job during school hours? That would bring out a ton of stay at home parents, I'd bet. Part timers to supplement a full time workforce is a possible solution.

Regarding your comment about pay: it's an average thing though. Sure, you still get slackers who do the bare minimum, but you'll still move the needle if you pay more. If anything, your good people are the first ones to leave for $1 more per hour. That has more of an effect than if your slacker quits all of a sudden.

That is a good point too. My mom used to work as a housekeeper like that. I was still young but since I was the youngest and in school she decided to get a job but still wanted to be there when I left for the school bus and be back before I got off.

So she found a job at a hotel that didn't need her to start until 9 and let her leave by 2. She did that until I was old enough to get off the school bus and be home by myself for a few hours.

 

[kaytieeldr]

Even without hiring though they can do that they are asking in other simple ways. Offer some small incentive for people to tell disney when they plan to leave. Heck even ask the question during online check in. Most probably have a pretty good idea during that time.

Small gift card to be used on your next visit...

 

[Ninja Mom]

You have too much faith in Disney IT.

Or people can complain on internet forums which have virtually no effect on policy changes, but where every participant can offer their own views.


Customer input generally provides a much greater impetus on changes than employee input.

.

I disagree that "people can complain on internet forums which have virtually no effect on policy changes".

Social Media, of which this forum is a part of, is proving to be more and more effective at bringing about change at companies. Businesses realize that customers are able to provide feedback in a public forum. This has benefits for the consumer because they can share their experience with other customers which in turn helps to influence their purchasing decisions and management's responses to their customer's experience.

For example, on the Trip Advisor hotel review site Disney (Example: "Disney-Parks-Resorts, Disney Social Reviews at Disney's All-Star Sports Resort, responded to this review") is now responding to reviews that guests write. https://www.tripadvisor.com/Hotel_R...s_All_Star_Sports_Resort-Orlando_Florida.html

If, as you claim, complaints on internet forums have no effect on policy changes why would Disney decide to devote time and financial resources to addressing concerns expressed in these reviews. Disney is openly stating that "your feedback is received by the appropriate Leadership teams."

I have read many times that Disney monitors the Dis Boards. With all the "My Disney right or wrong" people that post on these boards it makes me wonder how many of them are working for the Mouse when replying to posts. I guess we'll never know. ; )

So the bottom line is that Disney seems to be monitoring all forms of social media. On the Trip Advisor site it became necessary for them to become uncloaked so to speak so that they could respond to people's reviews. On the Dis Boards there is no such need to reveal that you are officially representing Disney when replying to posts about the company/guest experience/management decisions/etc,etc... This doesn't even take into account cast members who work for Disney who take it upon themselves to monitor and reply to posts.

~NM
PS I have a ton of faith in Disney's I.T. capabilities. I lack faith in management's desire to use them successfully to enhance the guest experience. In my OPINION it seems that Disney's primary interest in incorporating Information Technology into the guest experience is only to increase guest spending.

Disney's use of I.T. to date has been a one way experience meant first and foremost to benefit Disney. Any marketing B.S. talking about how that I.T. is enhancing the guest experience doesn't reveal that that was never the primary purpose, only a questionable by product that could be spun into marketing pablum.

 

[coast2coastmickey]

I have read many times that Disney monitors the Dis Boards. With all the "My Disney right or wrong" people that post on these boards it makes me wonder how many of them are working for the Mouse when replying to posts. I guess we'll never know. ; )

I've brazenly called out people as shills only to be shot down by a bunch of others. It's not exactly "playing nice" on my part, but I love Disney, my family loves Disney, we go coast to coast as my username states, and I want nothing more than others to enjoy it as well. I wasn't always that way, but the first time my now wife dragged me to Disneyland as an adult I was hooked. If I can get even a few people to just open up their eyes and options a bit, I consider that a win.

It's why I'm vehemently against any person that says staying onsite is the only way to go. It's one way to go, but it's one of many ways to do Disney. We stayed recently at a swanky hotel in a swanky ski town near our home, and the service was impeccable. And, it didn't seem hard for them to do what they were doing. It was literally just follow through, and consistency. We wanted to not be disturbed until check out, we wanted a mini fridge, and I asked for a copy of the Wall Street Journal in the morning. Guess what, all 3 were easily handled by them. Mini fridge waiting in our room, our DND sign went up without a protest, and I had a fresh newspaper to go with my morning. Pure bliss. Those are incredibly easy requests, and Disney can't even honor the "do not disturb me" requests, as evidenced by the MANY people complaining about check out day door knocks despite having their sign up. I call that a service failure, yet I'll still brace myself for the inevitable disagreement from the Disney employees, whoops, I mean apologists.

 

[AngiTN]

I'm still shocked that no one has claimed (truthful or not) about a staff member doing something inappropriate when walking in their room. I mean if someone was in the shower or not dressed it wouldn't be much of a stretch and would very quickly turn into a he said she said that would be very bad press.

Seriously? It is a gigantic stretch. Lying is horrible

You're wrong. Literally copy pasted from wdw website:

Disney Resort Hotels – Frequently Asked Questions

Q.

What are the Disney Resort hotel check-in and check-out times?

A.

The check-in time is 4:00 PM for Disney Deluxe Villas, 3:00 PM for the other Disney Resort hotels. The check-out time is 11:00 AM.

Meaning what? No one should check out till 11:00 on the dot? Of course that does not happen. People have flights that leave at all hours of the morning

I disagree that "people can complain on internet forums which have virtually no effect on policy changes".

Social Media, of which this forum is a part of, is proving to be more and more effective at bringing about change at companies. Businesses realize that customers are able to provide feedback in a public forum. This has benefits for the consumer because they can share their experience with other customers which in turn helps to influence their purchasing decisions and management's responses to their customer's experience.

For example, on the Trip Advisor hotel review site Disney (Example: "Disney-Parks-Resorts, Disney Social Reviews at Disney's All-Star Sports Resort, responded to this review") is now responding to reviews that guests write. https://www.tripadvisor.com/Hotel_R...s_All_Star_Sports_Resort-Orlando_Florida.html

If, as you claim, complaints on internet forums have no effect on policy changes why would Disney decide to devote time and financial resources to addressing concerns expressed in these reviews. Disney is openly stating that "your feedback is received by the appropriate Leadership teams."

I have read many times that Disney monitors the Dis Boards. With all the "My Disney right or wrong" people that post on these boards it makes me wonder how many of them are working for the Mouse when replying to posts. I guess we'll never know. ; )

So the bottom line is that Disney seems to be monitoring all forms of social media. On the Trip Advisor site it became necessary for them to become uncloaked so to speak so that they could respond to people's reviews. On the Dis Boards there is no such need to reveal that you are officially representing Disney when replying to posts about the company/guest experience/management decisions/etc,etc... This doesn't even take into account cast members who work for Disney who take it upon themselves to monitor and reply to posts.

~NM
PS I have a ton of faith in Disney's I.T. capabilities. I lack faith in management's desire to use them successfully to enhance the guest experience. In my OPINION it seems that Disney's primary interest in incorporating Information Technology into the guest experience is only to increase guest spending.

Disney's use of I.T. to date has been a one way experience meant first and foremost to benefit Disney. Any marketing B.S. talking about how that I.T. is enhancing the guest experience doesn't reveal that that was never the primary purpose, only a questionable by product that could be spun into marketing pablum.

In other words, we are placating you and pretending to care but not going to change anything.

 

[coast2coastmickey]

Meaning what? No one should check out till 11:00 on the dot? Of course that does not happen. People have flights that leave at all hours of the morning

Don't be silly. The previous poster made a statement that the policy said check out is on/before 11:00. I corrected that. That's all. People can leave whenever they want before that time. We left on our last trip at 3am...so...whoever came by to clean our room that day was probably happy.

What's unreasonable is people with Room Occupied signs up getting early morning knocks on check out day. That's absolutely horrible customer service behavior and Disney should not be excused of it because they are Disney. When Disney says, in writing, that check out is 11:00, there's a reasonable expectation that you won't be disturbed before that point, especially if you have your sign up.

I'll give benefit of the doubt to the housekeepers that knock on doors without signs. At least with those, there's no visual indicator that the room is occupied.

 

[AngiTN]

Don't be silly. The previous poster made a statement that the policy said check out is on/before 11:00. I corrected that. That's all. People can leave whenever they want before that time. We left on our last trip at 3am...so...whoever came by to clean our room that day was probably happy.

What's unreasonable is people with Room Occupied signs up getting early morning knocks on check out day. That's absolutely horrible customer service behavior and Disney should not be excused of it because they are Disney. When Disney says, in writing, that check out is 11:00, there's a reasonable expectation that you won't be disturbed before that point, especially if you have your sign up.

I'll give benefit of the doubt to the housekeepers that knock on doors without signs. At least with those, there's no visual indicator that the room is occupied.

Yeah, I realize I was being silly. Just as silly as you were to correct PP, right? PP was saying check out was on/before 11:00. And you had to correct that? Why? Because the policy didn't include the exact words on/before? Just because it didn't include the exact words doesn't mean that isn't the intent of the policy, right? And it sure didn't mean the PP's statement was wrong. The entire argument about the exact time was silly.

I think the knowledge I have learned here has been DVC has always knocked on rooms early. That the Room Occupied policy change has had nothing at all to do with this happening. That they've been doing it for years. This is apparently a DVC issue. It's not happening frequently in the Resort world. Some of course but not commonly like with DVC rooms.

 

[DSLRuser]

I have read many times that Disney monitors the Dis Boards. With all the "My Disney right or wrong" people that post on these boards it makes me wonder how many of them are working for the Mouse when replying to posts. I guess we'll never know. ; )

.

Oh yes the are on these boards and they read them. They most likely do not comment, because any comment could be construed in a court that it is on behalf of disney, leading to some non favorable judgemnts if litigated in court.

Most if not all company social media teams just collect information on boards like this and only respond via approved social outlets like twitter or failbook.