Sara Sharpe
Earning My Ears
- Joined
- May 12, 2018
- Messages
- 42
Wanted to update everyone that I had a great conversation with Mary at Fidelity today. She is the VP of sales. She shared that due to Covid they lost a lot of staff and suddenly when January hit their sales have been through the roof. They are trying to hire, but we all know how that goes. She apologized for the lack of communication and promised improvement. They also waived by $195 admin fee. Shortly afterwards, my broker called to apologize as well! She promised to do better moving forward! Just wanted to post the positive from today! It's crazy for all of us right now, some more than others due to Covid etc. It was a good reminder for me to show grace and empathy 
