Riviera points can only be used at Riviera?

[Ruttangel]

Interesting,
My wife said almost the same thing about RIV when I bought it….

You bought something that at the time your wife hated?!

 

[AstroBlasters]

I wish VGC had resale restrictions… The vast majority of people aren’t going to use the points anywhere else and it would make it easier for owners to book something within the 7m window. (I’m looking at you SSR resale mafia)

 

[Robbie Cottam]

You bought something that at the time your wife hated?!

Yes, didn’t know I need permission to spend my money!

She bought a cottage on cape cod,
I hate that…

Pretty much everything I buy my wife hates when I buy it… then she realizes how much she likes it, then about a year after that she admits it was really a good purchase!!

Conversely, she now wants to sell the cottage …

 

[Stargazer65]

Is this the same Riviera thing as before, or is this a new Riviera thing going on?

 

[Stargazer65]

Does this thread seem wonky to anyone? One of my posts seems invisible to me, even though it shows I posted it a half hour ago.

Edit: I also see a few threads where I can't post anything. It's just kinda weird.

 

[DanCali]

Does this thread seem wonky to anyone? One of my posts seems invisible to me, even though it shows I posted it a half hour ago.

Yes, I think there were about 3 recent responses that don't show up in the thread.

 

[Stargazer65]

I wonder if this is something @WebmasterCorey should know about, or just a passing glitch.

 

[Robbie Cottam]

Same I can’t see find a post I made and I had to reboot my phone to get updates

 

[Robbie Cottam]

You bought something that at the time your wife hated?!

Can’t tell if my first post was uploaded or not

But , Yes.

Are you not allowed to make a small purchase without your spouses buy in?

 

[kanerf]

Oh no, I have to stay at Riviera. Not really an issue for me. I have both resale and direct there.

 

[Stargazer65]

What I was trying to ask but my post disappeared:

Is this a new Riviera issue you're talking about, or is this just a new discussion about the original Riviera restrictions?

 

[DanCali]

What I was trying to ask but my post disappeared:

Is this a new Riviera issue you're talking about, or is this just a new discussion about the original Riviera restrictions?

Original restrictions.

 

[Robbie Cottam]

Oh no, I have to stay at Riviera. Not really an issue for me. I have both resale and direct there.

Took my wife all of about 5 minutes to “really like the resort”

 

[we"reofftoneverland]

Is this true only if you buy Riviera on the resale market? Can Riviera points that are bought direct from DVC be used anywhere at 7 months, just like any other resort's points? If they made any such usage restrictions on Riviera points, even just on resale points, why did they? Is there some legal reason that they had to, or did they just do it because they could, maybe they thought "we'll try to add this added layer of making it harder to buy resale and see how it works." I know I read somewhere recently that the restrictions on Riviera Points were affecting how not quickly they're selling, and that got me wondering. Lastly, if DVC wanted, could they remove the restrictions? Either just going forward or on all points at Riviera?

Basically Disney is on the long March through their institutions and they are now trying to destroy DVC.

 

[Robbie Cottam]

Basically Disney is on the long March through their institutions and they are now trying to destroy DVC.

Not sure the restriction hurt DVC at all,
just gives you another reason to get the DVC Y card (blue card)

or plan accordingly

 

[CVG]

Not sure the restriction hurt DVC at all,
just gives you another reason to get the DVC Y card (blue card)

or plan accordingly

Reputational damage. It destroys it when companies are seen to be NOT looking after their customers well - and treating them like dirt.

The whole "Are you a DVC member?" - "Yes, but not the type you want." is a constant irritant and reminder of the attitude of DVD.

 

[BeachClub2014]

Reputational damage. It destroys it when companies are seen to be NOT looking after their customers well - and treating them like dirt.

The whole "Are you a DVC member?" - "Yes, but not the type you want." is a constant irritant and reminder of the attitude of DVD.

Couldn't the opposite be true? DVC is actually "looking after" the customers who buy points directly from them. Someone who buys a resale contract is actually not a "customer" of DVC in that sense of the word, as DVC does not benefit from that sale. Many businesses/industries create tiered benefit/affinity programs to entice customers to spend more money on the perceived value of the enhanced value. Adding restrictions to resale contracts is a simple move to create more value for direct purchases. Time will tell whether resale restrictions achieve their purpose.

 

[CVG]

Couldn't the opposite be true? DVC is actually "looking after" the customers who buy points directly from them. Someone who buys a resale contract is actually not a "customer" of DVC in that sense of the word, as DVC does not benefit from that sale. Many businesses/industries create tiered benefit/affinity programs to entice customers to spend more money on the perceived value of the enhanced value. Adding restrictions to resale contracts is a simple move to create more value for direct purchases. Time will tell whether resale restrictions achieve their purpose.

The opposite cannot be true. If I think that DVD have damaged their reputation, and if others feel the same and publicise that, then their reputation has been damaged.

My DVC contract clearly states that I am a member. The DVC website allocates me a membership number. I am not only a customer but a member.

I am not responsible for how DVD manage their business. The fact that they have adopted different rules thru time indicate that they have been unable to consistently manage their business well. I feel that DVD would benefit more from resale if they treated those members equally. No reputational damage and more discretionary spending thru their outlets.

I know why they are doing it. It's all about maximising revenue without regard to their customers. It is very short-sighted and probably not effective.

 

[we"reofftoneverland]

Not sure the restriction hurt DVC at all,
just gives you another reason to get the DVC Y card (blue card)

or plan accordingly

Couldn't the opposite be true? DVC is actually "looking after" the customers who buy points directly from them. Someone who buys a resale contract is actually not a "customer" of DVC in that sense of the word, as DVC does not benefit from that sale. Many businesses/industries create tiered benefit/affinity programs to entice customers to spend more money on the perceived value of the enhanced value. Adding restrictions to resale contracts is a simple move to create more value for direct purchases. Time will tell whether resale restrictions achieve their purpose.

It destroys the product because the best thing about the product is the flexibility. And ironically it destroys flexibility for people who buy direct. For example… What happens when half of riviera owners are resale and can only get into riviera? Well, then it will be pretty tough for direct contract holders of any resort except riviera to get into riviera. Eventually it becomes a weird system where it doesn’t pay to buy direct. Dumb management. Or maybe they are smart and really do want to destroy the product. They seem to want to destroy the entire company as it is. Just look at the stock price. Great job, Iger!

 

[BeachClub2014]

It destroys the product because the best thing about the product is the flexibility. And ironically it destroys flexibility for people who buy direct. For example… What happens when half of riviera owners are resale and can only get into riviera? Well, then it will be pretty tough for direct contract holders of any resort except riviera to get into riviera. Eventually it becomes a weird system where it doesn’t pay to buy direct. Dumb management. Or maybe they are smart and really do want to destroy the product. They seem to want to destroy the entire company as it is. Just look at the stock price. Great job, Iger!

The DVC product isn't destroyed and isn't being destroyed. It has evolved and changed over time. Some changes we may like, others not so much. I may not personally be a huge fan of restrictions on resale contracts, but I can understand the business reason for the change and accept it for what it is.