When the June hours came out, like many here, I hit the roof and then hit the keyboard and wrote an email to Disney. Today, someone called me in response to that email.
It was a very nice woman who tried to explain to me how they set their operating and that they probably wouldn't change for my June trip (6/19-6/25). She then explained to me that, as if I didn't know, that the closing hours for my time slot were 8, 9, or 10. She explained to me that they base their operating hours on last year's attendance and resort reservations.
I politely listened to the "party propaganda" and then I had my say. I told I've had it with Disney and I'm not alone. The early closing times cut into my Disney experience and enjoyment. On the nights when the MK is going to have both FITS and Spectromagic, it is going to be a zoo. When BB and TL close at 6PM instead of 7:30PM the way they have the last 2 or 3 years, it cuts into my enjoyment. When Disney offers 1 Fantasmic show per night, instead of 2 as they've done for years, it becomes a nightmare of bodies.
I also told her that I will not be renewing our AP's because the cut in operating hours cuts down on the value of those passes. I'm tired of paying more for less. I told her if Disney is seeing a decline in attendance, they should be doing things to revive attendance, not take advantage of the one's who've already planned, and paid, for their trips and to stop blaming 9/11, SARS, the alignment of the planets, etc. Universal Studios, IOA, Cedar Point, etc. have all had declining attendance. Disney is the only one to cut operating hours. I also asked her what the hours were going to be in September, and she told me that hasn't been decided. I told her I rest my case and US/IOA have posted their hours through 12/03.
She politely told me she would pass my comments onto management and I told her to pass this on. Not only will we not be renewing our AP's, but this will be our last trip to Disney until we see real changes. Through their own actions, Disney lost another loyal customer and I told her I'm not alone.
*end of phone conversation*
It was a very nice woman who tried to explain to me how they set their operating and that they probably wouldn't change for my June trip (6/19-6/25). She then explained to me that, as if I didn't know, that the closing hours for my time slot were 8, 9, or 10. She explained to me that they base their operating hours on last year's attendance and resort reservations.
I politely listened to the "party propaganda" and then I had my say. I told I've had it with Disney and I'm not alone. The early closing times cut into my Disney experience and enjoyment. On the nights when the MK is going to have both FITS and Spectromagic, it is going to be a zoo. When BB and TL close at 6PM instead of 7:30PM the way they have the last 2 or 3 years, it cuts into my enjoyment. When Disney offers 1 Fantasmic show per night, instead of 2 as they've done for years, it becomes a nightmare of bodies.
I also told her that I will not be renewing our AP's because the cut in operating hours cuts down on the value of those passes. I'm tired of paying more for less. I told her if Disney is seeing a decline in attendance, they should be doing things to revive attendance, not take advantage of the one's who've already planned, and paid, for their trips and to stop blaming 9/11, SARS, the alignment of the planets, etc. Universal Studios, IOA, Cedar Point, etc. have all had declining attendance. Disney is the only one to cut operating hours. I also asked her what the hours were going to be in September, and she told me that hasn't been decided. I told her I rest my case and US/IOA have posted their hours through 12/03.
She politely told me she would pass my comments onto management and I told her to pass this on. Not only will we not be renewing our AP's, but this will be our last trip to Disney until we see real changes. Through their own actions, Disney lost another loyal customer and I told her I'm not alone.
*end of phone conversation*
