Res. Confirm Problem

[jessiangel]

We booked a week at POFQ from 6/25 to 7/2. When I made the res I paid one night in advance. To keep finances straight I went ahead 2 weeks ago and paid the room in full. I received a new confirm. last week and everything looked okay. I just received a new confirm. today but it says "Modified" on it where the one last week did not. Everything looks the same but when I called Disney the CM couldn't find us in the computer. He said he would have to talk to his manager and someone would call me back. Of course its only been 5 minutes but I'm on pins and needles since we are leaving next week and now I'm not sure if we even have a room. And since the room is paid in full, does anyone know how long it would take to get our money back? I really don't have the extra money to pay for another room until I get my money back from our original reservation.

 

[melanie18]

Now I'm on pins and needles...what happened?

 

[DebbieB]

Did you pay on a credit card? They should have record of the payments that you can show. Most credit card companies have a website where you can get electronic copies of statements or charges that have not yet billed. If they cancelled the room, there should be a credit on your account.

I'm sure it will work out!

 

[jessiangel]

Okay. I got a little jumpy so I called back and spoke with a manager. She said we still had our reservation. She was not sure why the CM was unable to pull up our res. but she said it was definately still there. Whew! Talk about taking a few years off a person. Thanks for the help. Think I will call back again tomorrow just to be sure.

 

[melanie18]

Glad to hear it worked out!

 

[verchad]

I recently read in another thread that some others had similar problems confirming reservations. Some were told it was because of a new computer system and some said it was new CM.

 

[WIDisneyFan]

No matter what the reason glad to hear it all worked out