bellazachmom
DIS Veteran
- Joined
- Aug 25, 2007
- Messages
- 1,563
Sorry -- this is long! 
Ok, so an interesting thing happened to me this morning while talking to MS to try and find a room for a quick trip down over Labor Day Weekend (Castle Suite Tour anyone?!?!?
)
The wonderful CM who was helping me ( Hi Elaine!
) Was able to find a studio at SSR for the 3 nights I needed (Aug 30 - Sept 1) There were a few other studios at the other resorts for 1 or 2 of the days, but NOTHING else on the 31st. I told her to book it ASAP and she got started. My transaction included a bit of borrowing and shuffling of another trip planned in April to get the points necessary, but it couldn't have taken more than a few minutes. Well, she goes to complete the reservation and the 31st is no longer available!! 
The old system used to put a "hold" on the rooms until the reservation was complete, but not anymore. Elaine is wonderful and we try and figure something out. She even waits for me to check the Castle Suite Tour schedule to see if I can move my tour to earlier in the day and then waits for me to see if I can find a flight that would work. It gets to be too complicated and I feel bad for keeping her waiting so I tell her "Thank You" and that I will try to re-arrange things and call back.
She reminds me that we need to fix the other vacation we have planned for April so just as she is about to start work on restoring the original April and ... the 31st becomes available again!
So, thankfully I am a very talkative person and Elaine and I were having a nice conversation. The extra time got me my reservation. I don't like that it was lost in the first place, though.
QUESTION:
Why was this even an issue?
Members shouldn't miss out on a reservation just because they need to borrow points or if the CM helping them is not as quick as another.
Ok, so an interesting thing happened to me this morning while talking to MS to try and find a room for a quick trip down over Labor Day Weekend (Castle Suite Tour anyone?!?!?
)The wonderful CM who was helping me ( Hi Elaine!
) Was able to find a studio at SSR for the 3 nights I needed (Aug 30 - Sept 1) There were a few other studios at the other resorts for 1 or 2 of the days, but NOTHING else on the 31st. I told her to book it ASAP and she got started. My transaction included a bit of borrowing and shuffling of another trip planned in April to get the points necessary, but it couldn't have taken more than a few minutes. Well, she goes to complete the reservation and the 31st is no longer available!! The old system used to put a "hold" on the rooms until the reservation was complete, but not anymore. Elaine is wonderful and we try and figure something out. She even waits for me to check the Castle Suite Tour schedule to see if I can move my tour to earlier in the day and then waits for me to see if I can find a flight that would work. It gets to be too complicated and I feel bad for keeping her waiting so I tell her "Thank You" and that I will try to re-arrange things and call back.She reminds me that we need to fix the other vacation we have planned for April so just as she is about to start work on restoring the original April and ... the 31st becomes available again!
So, thankfully I am a very talkative person and Elaine and I were having a nice conversation. The extra time got me my reservation. I don't like that it was lost in the first place, though.
QUESTION:
Why was this even an issue?
Members shouldn't miss out on a reservation just because they need to borrow points or if the CM helping them is not as quick as another.
