Question about MoviePass and customer support

[mrudman]

I asked this on the other moviepass post, but I didn't think I should hijack that thread, so going to repost it here.

I sent a message to their customer support 2 days, ago but haven't heard back yet. I had bought 3 passes, but when I registered I accidentally put my home phone number instead of the separate cell phone numbers on all of them.

Does anyone know if it will still work if I have the app and the correct e-mail addresses?

Thanks!

 

[TwoMisfits]

They have horrid customer service. It might be better to cancel and reorder than attempt to ever get CS to work...it's one of their enormous flaws...

 

[mrudman]

They have horrid customer service. It might be better to cancel and reorder than attempt to ever get CS to work...it's one of their enormous flaws...

I can't cancel.. I bought the year's membership through Costco, so I've already paid for the year.

Just wish I knew whether the correct phone number is required, since from my understanding it just uses the mobile app with a unique e-mail address.
I guess I'll just have to wait until I receive the card and see what information it asks for when I register the card.

 

[dina444444]

I can't cancel.. I bought the year's membership through Costco, so I've already paid for the year.

Just wish I knew whether the correct phone number is required, since from my understanding it just uses the mobile app with a unique e-mail address.
I guess I'll just have to wait until I receive the card and see what information it asks for when I register the card.

They are better at responding via social media.

 

[mrudman]

They are better at responding via social media.

Thanks! I asked on their facebook, and someone (not moviepass) replied back and said it should work ok. Thanks again!