We did like Karebear. We went once when it was not busy at all. No one sat us, so we sat ourselves. They did bring us silverware and offered to get our drinks. We got our own.
We we left we asked the checkout to remove the 10% gratuity and they did, no discussion.
Also agree with Micca, that if the 10% were just added into the food, no one would complain. Maybe they should do that to stop the flaming of the Pepper Market, which is a very good food court.
Yes, it is set up different from the other food courts. But we thought the food was worth the added "service". Our teenage kids love the selection, quality and quantity. I loved the wide selection! The decor was upbeat and we enjoyed our meals there.
We also enjoy eating all over the "world" and visiting other hotels to eat. SO, I would never make a decision on which hotel to stay in based on the food court, as there are many more things much more important.
ps We were just at AKL and the kids wanted us to drive to CSR just to eat at the Pepper Market.