This is really bad, what were you paying for then? I refuse point blank to even set foot in my local post office (even though I get discount at the post shop - because DH works for Royal Mail) following the cockup they made with my last road tax. We decided only to get a 6 months as insurance, service etc. all came along at the same time so to spread things a bit 6 months it was, went along with all documents and form completed for 6 mnths. and chq for right amount etc and got tax disc., I even commented to the happy soul that was serving me what a lovely colour it was, all lilac and gold, and thought no more of it. Until 2 days later I got a hand written letter (not on headed paper) from the lady! who sold me the tax disc telling me that there was something wrong with it and that I was to return to the post office with it immediatley. So I went out to the car to check it and she had issued me with a 12 month disc, feeling for the lady incase she had to make up the money I returned it the next day. Well all this palaver, the holder wouldnot stick to the window, so I asked to speak to the manager, and a lady who told me she wase the manager but infact was the deputy manager came and spoke to me, I told her that this was bad and that I had bought the disc back in good faith but I felt that the letter should have been official etc. etc. as it could have been from anyone, and I had now left my car, in the local car park with no tax disc, to return it, she gave a vague reply no real apology and I got the correct disc. She did agree however that if I had not returned it there was nothing they could do. So off I go with my new tax disc in hand, over to the post shop to buy a new holder, serving at the shop was a man that I know only in passing to say hello to as he knows DH works for the RM, I asked for a new disc holder telling him that because i had to keep taking it out the thing would not stick anymore and he replied ' Oh! you're the lady that lives in ******* road, you took the wrong tax disc! I was going to come and knock on your door' well as you can imagine I went mad, not only had he made me feel like a criminal in front of everyone else there ( he did not say it quietly) but the fact that my personal details had been banded about among the staff etc. I was so enraged there was no calming me, I managaed to speak to the real manager this time telling her what a disgrace the branch was, and what a breach of confidentiality had occured, she agreed but could not see why I was so angry. If they discussed all my details over a cup of tea ( he knew my full address, the car I drove and its registration etc.) then what other information did they discuss, how much money people had in there savings account. I will say that the manager did offer to refund the money for the licence, but I refused and have taken the matter further and they are being investigated by head office for malpractice! - so you see I will no longer take my business there I drive 3/4 miles to next post office and double check everything carefully, and wo-betide the next post office employee that crosses me!
Blimey - that's excellent service from the Post Office. You are going to be speaking to them, aren't you.
