If I am paying $300+ per night for a hotel room, why should I worry about the problems of the human resources department?
If you are paying $300 a night for a hotel room why are you concerned about that hotel giving away free food? Housekeeping being unacceptable is a problem that is:
1. Consistantly bad at Disney
2. Ocasionally bad at Disney
3. Rarely bad at Disney
From personal experience, I have to vote for 3. My trip last month, I was witness to a family complaining the room they checked into had garbage and beer bottles. Obviously a big ball was dropped or somebody entered that room after it was cleaned and had a good ol time. Someone here once told me based on my sig line that I probably go more than I do the dentist. While I may not live in Arkansas, sadly this is true. I don't think we could ever gauge the true number of issues, but if you are holding WDW to 0 deficiencies, then so be it.
I am paying for service, I am paying for ammenities, I am paying for location. Somehow I don't remember a "check two out of three" form when I made my reservation.
So which one are you not getting and could I get an example?
Disney is charging top dollar for their offerings. People who pay that expect a decent value in return. Disney's tradition had to been to offer a substantial value, that's been in serious decline for many years now. So much so that people here, elsewhere on the DIS and everywhere else are openly questioning the trade-off.
Value per dollar? If you are holding Disney to 0 deficiencies (assuming you said yes based on the rest of your post), do you think they've reached that maximum price point if they got everything perfect? I believe that if you hate what you are doing, it doesn't matter how much money you make you are going to be a wealthier miserable person. So if the standards are low, throwing money at it may temporarily make employees happy, but eventually everybody will go back to their miserable selves. So where do you start?
Free food programs are not offered when people are eager and happy to stay at a hotel.
You are definitely not a Floridian. This state empties out from after Easter to about Thanksgiving. Disney has done a fairly good job at keeping the flow somewhat steady. However, how do you keep a full time staff all year round when your business comes in cycles. Business oriented hotels and resorts have less of an impact. If you look at the Star reports for Orlando area hotels, you will find this to be their biggest challenge. If you fail to see the logic behind it or think there is a better alternative, please have at it.
You're attitude, based on your post above, says that people should just shut up and except it.
Umm ok.
That has been the standard response for years about "Disney Magic" - we either accept it as presented or somehow there's something wrong with us.
I - and it appears a growing number of people - do not think that finding unclean rooms (as in left over food and candy under the bed) is acceptable for the price we're paying. Other hotels seem to get it right, but we're told with dancing bananas to support "pilot programs" to get the basics right.
I am saying it is okay to hold Disney to the same standards that we hold other companies to. I am saying that we should Disney to the standards they say they represent. And I say it's necessary for the continued success of Disney that they live up to the standards that they maintained at one time. Walt Disney World did not become a huge, international success because guests gave them brownie points because their H.R. department was having a bad time.
"Magic" to us means we expect more from Disney then from other companies; others seem to use "magic" as an excuse to accept less.
Look, we are all here because we like the company or the parks or whatever else draws you to Disney. I would never expect a group of consumers try to help solve a company's woes, however, sometimes I see people saying that Disney has failed in every aspect because of _________, or DVC or too many resorts or (motel to some), dining plan, packages, marketing, attractions, etc. yet are you just yearning to turn back time and erase everything that was done since 1984? Wouldn't you like to see our ideas here get picked up by Disney? Wouldn't you like to get that PM from someone at Disney one day asking you for your phone number? Wouildn't you like to be a part of that return to "magic"? Ok, now I'm sounding like a Princess Packer.
Personally, I have to admit I haven't been a dedicated Disney fan. I am living through it because of my son. After grad nite in the early 80's, I never set foot on Disney property again until they opened MGM. After realizing that US was better, I never set foot again until the obligatory visit with our out-of-towner guests. The original stuff that makes most of you gush was never appealing to me. Out of everything Europacl listed as bringing him back, Splash and ITTBAB are nice but the rest are not as meaningful to me. My parents had never bothered to stay on property when they were taking me in the late 70's. If CR and Poly were full service resorts back then, somehow they never saw value in them. I would like to see what 4 seasons will charge when they do open.