Positive WDW remarks?

jimmymac,

It's all my fault. Exactly 3 years ago, I found some M&M's and goldfish crackers between the bed and nightstand when we checked in at the CR and I didn't say anything and still gave them a 5 on the online survey because they gave me a castle view tower room upgrade for free. That started the whole chain reaction of giving stuff away but still giving you "less" since I made it known that our tolerance for imperfection is much greater than previously thought. You see, it wan't Eisner's fault after all. I'm truely sorry to everyone here. :rolleyes1
:rotfl: :rotfl: :rotfl: < NOT


Howdy -

I guess you didn't read my note about .... playing nice!

Come ON people. We are adults here....can't we try to get along?:grouphug:
 
For free? WOW! I didn't think WDW supplied anything without a charge! What color M&M's? Between you and me, I bet they're still there
I'm sure they found em when they changed the carpet. So they must be fresher ones if ya find them.

When someone comes to my office to complain about something, I expect to also hear suggestions on possible solutions. The solution from a creative mind might be different from a bean counter and I expect that. So far, I read complaints, some silly, some very valid and concerning, but really, when I read that new employee orientation has been scaled back, to just 4 hours am I to assume that it will automatically impact my stay. I am to assume that I am being served by no one else other than newbies? If I am, then there is a much deeper problem for such high turnover. I do not profess on having the knowledge on how to manage 60,000 employees nor do I think anyone has presented the credentials to state the same. Sure you can complain, but as I said in another post, you have no idea what ultimately drives an HR decision at the scale that Disney has to operate under. Until you've walked in those shoes, you can't possibly say its because they don't care or they are too cheap or that orientation has been cut back to yada yada.

Disney is no stranger to agendas and I think there is some of that being played on both sides. For example, if I were an animal rights activist, I would post how crappy AK is and how it isn't even a 1/4 day park. I could still wax over MK and epcot and who would be the wiser. If I were bus supplier, I could say how broken down and dirty the buses are and how they just aren't to the original level of refinement that Disney was built on and make bloggers repeat it to the point where it does have a material impact. If you say this doesn't happen, I've seen similar strategy personally in the construction and healthcare industry. I could also say as a Southern Baptist (with an agenda, remember) how crowded and "offensive" it gets on the unofficial gay day. Or a disgruntled former animator how much Chicken Little or any of the other garbage they have made since. So, while I don't profess that I know how to manage 60,000 employees (yeah I said that already), or how to create a ride in the spirit of Walt and his vision to tell a story, I do know that I will never have to wait in that Dumbo line again now that DS is not interested in tame spinners anymore and that I will not let a couple of M&M's and Goldfish missed by mousekeeping ruin my attitude and subsequently my vacation. BTW, one year the BW had professional carolers sing during Christmas and I remember the tree being pretty small. I think they really pride themselves with the chocolate village in the lobby more than anything.
 
So everyone here is either too stupid, too inexperienced or just part of The Vast Right Wing Conspiracy and so can not have a valid opinion about how they spend their money?

Wow. Just wow.

I hope this makes you feel warm and loved:
princess:
 
I'd try and get my money back from those "books". I mean really you read books on reviews of Disney world and 4000 post here?

There's no need to be insulting.

Our family spent 9 days at Disney last June, and we enjoyed every meal.
 

There's no need to be insulting.

Our family spent 9 days at Disney last June, and we enjoyed every meal.

I think the "authors" of those books don't feel the least bit insulted. I mean they did get you to buy mulitple books already out of date and nonrelvent when printed while you have a up to the hour resource right here.

Glad you enjoyed all of your meals sounds like you ate offsite quite a bit.


G8RFAN...is it now my job to fix Disneys problems too? Or just come up with ideas you like and approve of?
 
....BTW, one year the BW had professional carolers sing during Christmas and I remember the tree being pretty small. I think they really pride themselves with the chocolate village in the lobby more than anything.
Actually, I don't think they do the village anymore. Pete's site and Deb Wills' site refer to a gingerbread carousel at the Boardwalk; no longer the 15' x '20 complete oceanside resort out of chocolate and candy that they did in years past.

Can anyone else confirm whether the village, too, has been a victim of the cuts?
 
So everyone here is either too stupid, too inexperienced or just part of The Vast Right Wing Conspiracy and so can not have a valid opinion about how they spend their money?

Wow. Just wow.

I hope this makes you feel warm and loved:
princess:
You are definitely entitled to your opinion on how you or they can spend money. You have certainly been named more than once on being the authority on the movie end of the biz and I've learned quite a bit from your posts. Constructive criticism can definitely help a company like Disney, however the typical pack of wolves here circle the prey and echo the same blab over and over often with just subjective satire and no substance. What I get a laugh from is how I see HR directors at the different segments at WDW probably biting their tongues (fingers) as they are probably forbidden to tell their side of the story. Or that's how my twisted life in bureaucratic red tape sees things.
 
Actually, I don't think they do the village anymore. Pete's site and Deb Wills' site refer to a gingerbread carousel at the Boardwalk; no longer the 15' x '20 complete oceanside resort out of chocolate and candy that they did in years past.

Can anyone else confirm whether the village, too, has been a victim of the cuts?

Ohhh, that would bite if they did.
 
If I am paying $300+ per night for a hotel room, why should I worry about the problems of the human resources department?

I am paying for service, I am paying for ammenities, I am paying for location. Somehow I don't remember a "check two out of three" form when I made my reservation.

Disney is charging top dollar for their offerings. People who pay that expect a decent value in return. Disney's tradition had to been to offer a substantial value, that's been in serious decline for many years now. So much so that people here, elsewhere on the DIS and everywhere else are openly questioning the trade-off.

Free food programs are not offered when people are eager and happy to stay at a hotel.

You're attitude, based on your post above, says that people should just shut up and except it. That has been the standard response for years about "Disney Magic" - we either accept it as presented or somehow there's something wrong with us.

I - and it appears a growing number of people - do not think that finding unclean rooms (as in left over food and candy under the bed) is acceptable for the price we're paying. Other hotels seem to get it right, but we're told with dancing bananas to support "pilot programs" to get the basics right.

I am saying it is okay to hold Disney to the same standards that we hold other companies to. I am saying that we should Disney to the standards they say they represent. And I say it's necessary for the continued success of Disney that they live up to the standards that they maintained at one time. Walt Disney World did not become a huge, international success because guests gave them brownie points because their H.R. department was having a bad time.

"Magic" to us means we expect more from Disney then from other companies; others seem to use "magic" as an excuse to accept less.
 
Well, I've always thought it was better to evaluate the message instead of the messenger. Sure, knowing about the messenger can give you some idea about agendas, but assuming there is an agenda, or even a lack of knowledge about the subject, just seems like a good way to kill any chance for a reasonable exchange.

If you're looking for a certified resume before you will take anyone seriously, internet discussion boards are probably not the best place to hangout. People are either blowing smoke, as you suggest, or they aren't going to put that kind of detail up for display.
 
case in point

Yet most of the critical posts that are not "just subjective satire and no substance" get very few replies. Sometimes none.

Now, don't get me wrong. Sometimes a little non-substantiave subjective satire is entertaining, and even laden with some underlying truth, so I've got no problem with it myself. But if you're looking for something more literal, there's plenty of that to respond to as well.
 
If I am paying $300+ per night for a hotel room, why should I worry about the problems of the human resources department?
If you are paying $300 a night for a hotel room why are you concerned about that hotel giving away free food? Housekeeping being unacceptable is a problem that is:

1. Consistantly bad at Disney
2. Ocasionally bad at Disney
3. Rarely bad at Disney

From personal experience, I have to vote for 3. My trip last month, I was witness to a family complaining the room they checked into had garbage and beer bottles. Obviously a big ball was dropped or somebody entered that room after it was cleaned and had a good ol time. Someone here once told me based on my sig line that I probably go more than I do the dentist. While I may not live in Arkansas, sadly this is true. I don't think we could ever gauge the true number of issues, but if you are holding WDW to 0 deficiencies, then so be it.

I am paying for service, I am paying for ammenities, I am paying for location. Somehow I don't remember a "check two out of three" form when I made my reservation.
So which one are you not getting and could I get an example?

Disney is charging top dollar for their offerings. People who pay that expect a decent value in return. Disney's tradition had to been to offer a substantial value, that's been in serious decline for many years now. So much so that people here, elsewhere on the DIS and everywhere else are openly questioning the trade-off.
Value per dollar? If you are holding Disney to 0 deficiencies (assuming you said yes based on the rest of your post), do you think they've reached that maximum price point if they got everything perfect? I believe that if you hate what you are doing, it doesn't matter how much money you make you are going to be a wealthier miserable person. So if the standards are low, throwing money at it may temporarily make employees happy, but eventually everybody will go back to their miserable selves. So where do you start?

Free food programs are not offered when people are eager and happy to stay at a hotel.
You are definitely not a Floridian. This state empties out from after Easter to about Thanksgiving. Disney has done a fairly good job at keeping the flow somewhat steady. However, how do you keep a full time staff all year round when your business comes in cycles. Business oriented hotels and resorts have less of an impact. If you look at the Star reports for Orlando area hotels, you will find this to be their biggest challenge. If you fail to see the logic behind it or think there is a better alternative, please have at it.

You're attitude, based on your post above, says that people should just shut up and except it.
Umm ok.

That has been the standard response for years about "Disney Magic" - we either accept it as presented or somehow there's something wrong with us.

I - and it appears a growing number of people - do not think that finding unclean rooms (as in left over food and candy under the bed) is acceptable for the price we're paying. Other hotels seem to get it right, but we're told with dancing bananas to support "pilot programs" to get the basics right.

I am saying it is okay to hold Disney to the same standards that we hold other companies to. I am saying that we should Disney to the standards they say they represent. And I say it's necessary for the continued success of Disney that they live up to the standards that they maintained at one time. Walt Disney World did not become a huge, international success because guests gave them brownie points because their H.R. department was having a bad time.

"Magic" to us means we expect more from Disney then from other companies; others seem to use "magic" as an excuse to accept less.

Look, we are all here because we like the company or the parks or whatever else draws you to Disney. I would never expect a group of consumers try to help solve a company's woes, however, sometimes I see people saying that Disney has failed in every aspect because of _________, or DVC or too many resorts or (motel to some), dining plan, packages, marketing, attractions, etc. yet are you just yearning to turn back time and erase everything that was done since 1984? Wouldn't you like to see our ideas here get picked up by Disney? Wouldn't you like to get that PM from someone at Disney one day asking you for your phone number? Wouildn't you like to be a part of that return to "magic"? Ok, now I'm sounding like a Princess Packer.

Personally, I have to admit I haven't been a dedicated Disney fan. I am living through it because of my son. After grad nite in the early 80's, I never set foot on Disney property again until they opened MGM. After realizing that US was better, I never set foot again until the obligatory visit with our out-of-towner guests. The original stuff that makes most of you gush was never appealing to me. Out of everything Europacl listed as bringing him back, Splash and ITTBAB are nice but the rest are not as meaningful to me. My parents had never bothered to stay on property when they were taking me in the late 70's. If CR and Poly were full service resorts back then, somehow they never saw value in them. I would like to see what 4 seasons will charge when they do open.
 
You are definitely not a Floridian. This state empties out from after Easter to about Thanksgiving. Disney has done a fairly good job at keeping the flow somewhat steady. However, how do you keep a full time staff all year round when your business comes in cycles. Business oriented hotels and resorts have less of an impact. If you look at the Star reports for Orlando area hotels, you will find this to be their biggest challenge. If you fail to see the logic behind it or think there is a better alternative, please have at it.

I think I've heard it all now...Flordia empties in the summer now? Once again your demanding that we fix Disneys problems or else we can't talk about them.
 
I think I've heard it all now...Flordia empties in the summer now? Once again your demanding that we fix Disneys problems or else we can't talk about them.
:thumbsup2 more of that Euro insight and wit! Keep it up! :woohoo:
 
I think I've heard it all now...Flordia empties in the summer now? Once again your demanding that we fix Disneys problems or else we can't talk about them.

I don't know if it empties, but when the "snowbirds" leave after Easter, and come back after Thanksgiving, it makes things a lot more bear-able in our part of Florida. Less traffic, less crowds in stores, etc.
 
:thumbsup2 more of that Euro insight and wit! Keep it up! :woohoo:

While you've offered little more than the standard excues for Disney with the new one being that we as guest must offer solutions to problems that you claim don't exist. :thumbsup2 How about you give me a list of reasons why the guest must fix Disney's problems?
 
While you've offered little more than the standard excues for Disney with the new one being that we as guest must offer solutions to problems that you claim don't exist. :thumbsup2 How about you give me a list of reasons why the guest must fix Disney's problems?

If Disney is/was a part of you and you equate as Americana as hotdogs, apple pie and Chevrolet, then you do have a vested interest in seeing the company succeed for generations to come. I said I'm vested because of my son. I still love traveling, camping, hiking, motorcycling, scuba diving, boating, and cars, all things that really took me away from Disney, if I can improve it for the selfishness of just passing it on (as in DVC membership and memories) to my son and maybe the next generation of grandkids, then great. If it truely is a sinking ship, I just may sell the points and travel elsewhere before it happens. I probably have less vested than some of you who love the history and the memories it brings. If that isn't enough motivation for you, then I'm not twisting your arm.
 
Ok here is the problem with asking a customer to fix the problem...it can't be done. Disney knows they are not investing the proper amount in their parks, Disney knows that AK is still lacking, Disney knows that 120 million a year is not going to fix DCA,they know they are using the parks to fund the rest of the company, they know they charge more and offer less, they know that customer service is lacking, anyone with a brain knows that Underdog was going to bomb, Disney knows they are going to have a huge problem getting a profit from a movie that cost over half a billion to make and market, go take a look over at Jim Hill and you will see the same old backstabing over Pixar and bad mouthing of movies going on even though they are park of the company now Everyone in TV(except Iger) knows that a show based on an Insuarce comerical is going to tank, they hear it everyday from guest in the parks, test screenings, nelson ratings, hotel bookings, even the often cited survey....the only thing the customer can do is vote with their wallet. Take the car industry for example its just as silly for me to demand that you fix Chevy and make their cars better.
 
to say that there has been no decline is, in my opinion, ignoring what is blatantly obvious

If you were to read this thread in its entirety you would find that decline is not the subject of the thread (see: thread title).

The fact that the discussion has strayed so far from its purpose is tantamount to the notion that some of the so-called purists can't even bring themselves to admit they enjoy some aspects of WDW without simultaneousy reminding us in the princess pack of the failures of the Disney empire, from snowglobes to a missing paint chip on a trash can behind the nature trail at fort wilderness (okay that was an exaggeration, but you see my point).

One thing is for sure though: this is all very healthy debate. We don't need to be reminded that we're adults and whatnot. No one has gotten out of line thus far. The constant reminder that "disagreement is okay" and that "we need to respect each other" (when we clearly already do) suggests that the ones calling for these obvious guidelines are getting uncomfortable with lively debate. Let's just keep it rolling
 


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