longhorns2
Mother runner blogger with a #DisneySide
- Joined
- Jun 15, 2010
- Messages
- 1,942
andrewilley said:Ouch, not exactly what you want when you check in!!! I'm sorry about your bad experience.
I know this won't help you now as the damage is already done, but in case anyone else has the same sort of issues: CSR were wrong when they said your bags would be delivered to your room automatically. The only way that happens is with Magical Express bags, otherwise Bell Services staff are not allowed to enter a guest's room unless the guest is present.
What should have happened (and it sounds like everything was a bit chaotic at the time so you were not told this, but CSR should have said it too) is that you simply call and let Bell Services know your room number once you've checked-in, and then they will bring your bags directly up to your room once you are in there. But you do need to ask them to do this, otherwise if you just go and collect your bags then they can't know what you want (for example someone might be picking up their bags ready to put in their car to leave).
The power problem really does sound like the icing on the cake though; if a whole building (or was it wider than that?) was without power I'm sure the staff were urgently doing their best to resolve the problem, but with anything like this I guess it can take time. By the way, you do know that calls to the front desks of all Disney resorts go to one central call center, not even located on property, so no doubt they have received a number of calls about this problem which they had passed on to the resort maintenance teams, but there's not a lot else they can do from where they are.
It might be worth raising these points (in person) with someone from guest services at the front desk while you are there, as it does sound like the biggest problem was mis-information and no-one letting you know what could be done to help. Ask to speak to a guest services manager and let them know how your arrival went (aside from the power issue which was beyond their control) as I know that is NOT how they would want a guest to first experience the resort.
[Edit: I see you have left now anyway, glad it picked up a bit anyway. I do know that WDW not only has generators, but they even run two full POWER STATIONS on property which supplement the grid power. However if a local/building substation had blown due to the weather, no amount of generators would help as the problem is getting the power to where its needed, rather than actually generating the power in the first place]
Andre
Thanks for the info Andre! As always, a wealth of knowledge! Never got an answer as to what happened with power but it took over 3.5 hrs to fix it.
Great info about the transfer- I would have loved them to just bring then to me if someone had mentioned that as an option! Now I know- thanks to Disboards. Y'all rock
I did talk to concierge in person last night and they ended up giving me about 1/3 off my room. I had already been upgraded to a water view- or assumed it was a water view as it overlooked the quiet pool. Concierge was great. The only issue I had about that was the 10:45 phone call later to check on me. Ummm... Thanks manager but that seems a little late to be calling!