I have used the Touring Plans fax request several times at different resorts and gotten exactly what I wanted every time. I didn't request a specific room but the range of rooms. I stayed at Pop over July 4th in one of the refurbed rooms in the 90s. Loved the room, but didn't like the location overall. The TP fax also gives you a place to add any extra requests or notes to the fax. So I put something along the lines of, "I really, really, really would love to have one of the new refurbed rooms. But if that is not possible please put me in 50s or 60s lakeside, ground floor. Also, I am traveling solo so a King bed would work fine for me." I got a King room, third floor 90s. Basically, I wanted a new room or as far away from construction as possible! They hadn't started with the gondola construction yet.